{"id":7805,"date":"2026-10-12T13:04:28","date_gmt":"2026-10-12T11:04:28","guid":{"rendered":"https:\/\/eu.klytic.com\/?page_id=7805"},"modified":"2026-10-13T13:30:48","modified_gmt":"2026-10-13T11:30:48","slug":"ako-dlho-uchovavat-telefonicke-nahravky","status":"publish","type":"page","link":"https:\/\/eu.klytic.com\/sk\/ako-dlho-uchovavat-telefonicke-nahravky\/","title":{"rendered":"Ako dlho uchov\u00e1va\u0165 telefonick\u00e9 nahr\u00e1vky"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7805\" class=\"elementor elementor-7805 elementor-6308\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9cdb77 e-con-full kly-g e-flex e-con e-parent\" data-id=\"e9cdb77\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d95e943 e-con-full kly-g-hero e-flex e-con e-parent\" data-id=\"d95e943\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-33ed04e e-con-full kly-g-hero-in e-flex e-con e-parent\" data-id=\"33ed04e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-792ffda elementor-widget elementor-widget-text-editor\" data-id=\"792ffda\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kly-g-crumb\"><a href=\"\/sk\/\">Domov<\/a><span>\u203a<\/span><a href=\"\/sk\/prirucky\/\">Pr\u00edru\u010dky<\/a><span>\u203a<\/span><a href=\"\/sk\/prirucky\/telefonia\/\">Telef\u00f3nia<\/a><\/p><p class=\"kly-g-pill\" style=\"--pill:#fb7185\">Telef\u00f3nia \u00b7 Pochopi\u0165<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3362a26 elementor-widget elementor-widget-heading\" data-id=\"3362a26\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Ako dlho uchov\u00e1va\u0165 telefonick\u00e9 nahr\u00e1vky<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-855fe02 elementor-widget elementor-widget-text-editor\" data-id=\"855fe02\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kly-g-lead\">Neexistuje jedna lehota platn\u00e1 pre v\u0161etky firmy. Lehota vypl\u00fdva z d\u00f4vodu, pre\u010do nahr\u00e1vate: \u0161kolenie, hodnotenie, zlep\u0161ovanie kvality alebo preuk\u00e1zanie transakcie, ke\u010f to ustanovuje predpis. Pri nahr\u00e1vkach na pracovisku uv\u00e1dza franc\u00fazsky \u00farad CNIL orienta\u010dn\u00fa lehotu najviac \u0161es\u0165 mesiacov, ak osobitn\u00fd predpis alebo od\u00f4vodnenie neustanovuje inak.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b14810f elementor-widget elementor-widget-text-editor\" data-id=\"b14810f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kly-g-meta\"><span>Aktualizovan\u00e9: <b>okt\u00f3ber 2026<\/b><\/span><span><b>7 min<\/b> \u010d\u00edtania<\/span><span>Citovan\u00e9 ofici\u00e1lne zdroje<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17031f4 e-con-full kly-g-body e-flex e-con e-parent\" data-id=\"17031f4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e9889a4 e-con-full kly-g-article e-flex e-con e-parent\" data-id=\"e9889a4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b09cf47 elementor-widget elementor-widget-text-editor\" data-id=\"b09cf47\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Nahr\u00e1vanie je sprac\u00favanie \u00fadajov<\/h2><p>Nahr\u00e1vka obsahuje hlas zamestnanca a hlas jeho partnera v rozhovore, \u010dasto ich men\u00e1, niekedy citliv\u00e9 inform\u00e1cie vysloven\u00e9 po\u010das rozhovoru. Ide o sprac\u00favanie osobn\u00fdch \u00fadajov v zmysle GDPR. Priamo sa uplat\u0148uj\u00fa dve z\u00e1sady \u010dl\u00e1nku 5: \u00fadaje sa z\u00edskavaj\u00fa na ur\u010den\u00e9, v\u00fdslovne uveden\u00e9 a legit\u00edmne \u00fa\u010dely a uchov\u00e1vaj\u00fa sa nie dlh\u0161ie, ne\u017e je potrebn\u00e9 na tieto \u00fa\u010dely.<\/p><p>Lehota sa teda nevyber\u00e1 ako prv\u00e1. Odvodzuje sa z \u00fa\u010delu. Firma, ktor\u00e1 nevie poveda\u0165, pre\u010do nahr\u00e1va, nevie poveda\u0165 ani to, ako dlho uchov\u00e1va.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0826eb1 elementor-widget elementor-widget-text-editor\" data-id=\"0826eb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Pr\u00edpustn\u00e9 \u00fa\u010dely a \u010do od\u00f4vod\u0148uj\u00fa<\/h2><p>Inform\u00e1cia CNIL o odpo\u010d\u00favan\u00ed a nahr\u00e1van\u00ed hovorov na pracovisku uv\u00e1dza pr\u00edpustn\u00e9 \u00fa\u010dely: \u0161kolenie zamestnancov, ich hodnotenie, zlep\u0161ovanie kvality slu\u017eby a v obmedzen\u00fdch pr\u00edpadoch ustanoven\u00fdch predpisom preuk\u00e1zanie zmluvy alebo transakcie. Rie\u0161enie mus\u00ed zodpoveda\u0165 uznanej potrebe a zosta\u0165 primeran\u00e9 cie\u013eu.<\/p><div class=\"kly-table\"><table><thead><tr><th>\u00da\u010del<\/th><th>\u010co treba uchova\u0165<\/th><th>Kto potrebuje po\u010d\u00fava\u0165<\/th><\/tr><\/thead><tbody><tr><td>\u0160kolenie<\/td><td>Nieko\u013eko vybran\u00fdch hovorov, na \u010das jedn\u00e9ho \u0161kolenia alebo cyklu<\/td><td>\u0160kolite\u013e, dotknut\u00fd zamestnanec<\/td><\/tr><tr><td>Hodnotenie a kvalita<\/td><td>Hovory potrebn\u00e9 pre hodnotiaci h\u00e1rok; samotn\u00fd h\u00e1rok<\/td><td>Ved\u00faci t\u00edmu alebo oddelenia kvality<\/td><\/tr><tr><td>Preuk\u00e1zanie transakcie<\/td><td>Hovory, ktor\u00e9 obsahuj\u00fa z\u00e1v\u00e4zok, ke\u010f to ustanovuje predpis<\/td><td>Oddelenie, ktor\u00e9 spravuje zmluvy alebo spory<\/td><\/tr><\/tbody><\/table><\/div><p>T\u00e1 ist\u00e1 inform\u00e1cia stanovuje obmedzenia. Zamestn\u00e1vate\u013e nem\u00f4\u017ee zavies\u0165 trval\u00e9 alebo syst\u00e9mov\u00e9 odpo\u010d\u00favanie \u010di nahr\u00e1vanie, ak to osobitn\u00fd z\u00e1kon neustanovuje. Nahr\u00e1va\u0165 v\u0161etky hovory na odradenie od nezdvoril\u00e9ho spr\u00e1vania nie je pr\u00edpustn\u00e9: nahr\u00e1vanie spusten\u00e9 zamestnancom sa pova\u017euje za menej invaz\u00edvne. Zamestnanci musia ma\u0165 mo\u017enos\u0165 vola\u0165 s\u00fakromne na nenahr\u00e1van\u00fdch link\u00e1ch alebo nahr\u00e1vanie vypn\u00fa\u0165; to ist\u00e9 plat\u00ed pre z\u00e1stupcov zamestnancov pri v\u00fdkone ich mand\u00e1tu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43a980a elementor-widget elementor-widget-text-editor\" data-id=\"43a980a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Informova\u0165 a obmedzi\u0165 po\u010d\u00favanie<\/h2><p>Informovanie predch\u00e1dza zapnutiu.<\/p><ul><li><strong>Z\u00e1stupcovia zamestnancov<\/strong> s\u00fa informovan\u00ed a konzultovan\u00ed pred zaveden\u00edm rie\u0161enia.<\/li><li><strong>Zamestnanci<\/strong> vedia, kedy m\u00f4\u017eu by\u0165 odpo\u010d\u00favan\u00ed alebo nahr\u00e1van\u00ed, pre\u010do, k\u00fdm a ako dlho.<\/li><li><strong>Volaj\u00faci<\/strong> s\u00fa informovan\u00ed na za\u010diatku hovoru, spravidla kr\u00e1tkym ozn\u00e1men\u00edm s odkazom na \u00fapln\u00e9 inform\u00e1cie. CNIL spres\u0148uje, \u017ee musia by\u0165 informovan\u00ed o svojom pr\u00e1ve namieta\u0165 pred koncom rozhovoru.<\/li><li><strong>Z\u00e1znam o sprac\u00favate\u013esk\u00fdch \u010dinnostiach<\/strong> uv\u00e1dza toto rie\u0161enie a zodpovedn\u00e1 osoba (DPO) je do\u0148 zapojen\u00e1, ak bola ur\u010den\u00e1.<\/li><\/ul><p>Pr\u00edstup mus\u00ed by\u0165 obmedzen\u00fd na oddelenia, ktor\u00fdch sa cie\u013e t\u00fdka, s opr\u00e1vneniami a zaznamen\u00e1van\u00edm vykonan\u00fdch \u00fakonov. V praxi: po\u010d\u00fava\u0165 sm\u00fa m\u00e1lokto, toto opr\u00e1vnenie je oddelen\u00e9 od pr\u00e1va telefonova\u0165 a zoznam opr\u00e1vnen\u00fdch os\u00f4b sa pravidelne kontroluje. Pre Klytic Tel opisuje uplatnenie n\u00e1vod <a href='\/sk\/kto-moze-pocuvat-nahravky-v-klytic-tel\/'>Kto m\u00f4\u017ee po\u010d\u00fava\u0165 nahr\u00e1vky v Klytic Tel<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-baae778 elementor-widget elementor-widget-text-editor\" data-id=\"baae778\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Lehoty: \u010do hovor\u00ed CNIL<\/h2><p>Inform\u00e1cia CNIL d\u00e1va pre nahr\u00e1vky na pracovisku dva orienta\u010dn\u00e9 body:<\/p><ul><li>nahr\u00e1vky mo\u017eno uchov\u00e1va\u0165 <strong>najviac \u0161es\u0165 mesiacov<\/strong>, ak predpis neur\u010duje osobitn\u00fa lehotu alebo neexistuje osobitn\u00e9 od\u00f4vodnenie;<\/li><li>analytick\u00e9 dokumenty, z\u00e1znamy alebo hodnotiace h\u00e1rky mo\u017eno uchov\u00e1va\u0165 <strong>najviac jeden rok<\/strong>.<\/li><\/ul><p>Odpor\u00fa\u010da aj osved\u010den\u00fd postup: vyhodnoti\u0165 nahr\u00e1vky v nasleduj\u00facich d\u0148och, vypracova\u0165 analytick\u00e9 dokumenty a potom nahr\u00e1vky r\u00fdchlo vymaza\u0165. \u0160es\u0165 mesiacov je horn\u00e1 hranica, nie cie\u013e.<\/p><p>Tieto orienta\u010dn\u00e9 body nepokr\u00fdvaj\u00fa v\u0161etky pr\u00edpady. Niektor\u00e9 odvetvia maj\u00fa vlastn\u00e9 predpisy, ktor\u00e9 pre hovory obsahuj\u00face z\u00e1v\u00e4zok ukladaj\u00fa dlh\u0161iu alebo krat\u0161iu lehotu. Ak je va\u0161a \u010dinnos\u0165 regulovan\u00e1, prednos\u0165 m\u00e1 odvetvov\u00e9 pravidlo: overte si ho so zodpovednou osobou (DPO) alebo pr\u00e1vnym poradcom, sk\u00f4r ne\u017e stanov\u00edte svoje.<\/p><div class=\"kly-g-note\"><p>Str\u00e1nka CNIL pou\u017eit\u00e1 v tomto texte poch\u00e1dza z roku 2009 a je ozna\u010den\u00e1 ako \u201ezastaran\u00e1, prebieha aktualiz\u00e1cia\u201c. K d\u00e1tumu overenia zost\u00e1va referenciou, ktor\u00fa \u00farad k tejto t\u00e9me zverejnil. Pred ust\u00e1len\u00edm svojho pravidla si overte, \u010di neexistuje nov\u0161ia verzia.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96ace56 elementor-widget elementor-widget-text-editor\" data-id=\"96ace56\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Postup, ako stanovi\u0165 va\u0161u lehotu<\/h2><ol><li><strong>Zap\u00ed\u0161te \u00fa\u010del<\/strong> pre ka\u017ed\u00fa linku alebo frontu: z\u00e1kazn\u00edcka linka kv\u00f4li kvalite, obchodn\u00e9 oddelenie kv\u00f4li d\u00f4kazu at\u010f.<\/li><li><strong>Obmedzte rozsah<\/strong>: nahr\u00e1vaj\u00fa sa iba linky, pri ktor\u00fdch je na to d\u00f4vod.<\/li><li><strong>Stanovte lehotu<\/strong> pre ka\u017ed\u00fd \u00fa\u010del bez prekro\u010denia orienta\u010dn\u00e9ho bodu CNIL, ak to nevy\u017eaduje predpis alebo p\u00edsomn\u00e9 od\u00f4vodnenie.<\/li><li><strong>Rie\u0161te odvoden\u00e9 \u00fadaje<\/strong>: prepisy, zhrnutia, hodnotiace h\u00e1rky a hlasov\u00e9 spr\u00e1vy skop\u00edrovan\u00e9 do elektronickej po\u0161ty maj\u00fa vlastn\u00fa lehotu. Vymazanie zvukov\u00e9ho s\u00faboru nevyma\u017ee jeho prepis.<\/li><li><strong>Kontrolujte<\/strong> pravidlo a zoznam opr\u00e1vnen\u00fdch os\u00f4b aspo\u0148 raz ro\u010dne.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88dfdd6 elementor-widget elementor-widget-text-editor\" data-id=\"88dfdd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Z\u00e1loha nie je lehota uchov\u00e1vania<\/h2><p>Existuj\u00fa dvoje hodiny a netreba ich zamie\u0148a\u0165.<\/p><p><strong>Lehota uchov\u00e1vania<\/strong> je va\u0161e rozhodnutie: ako dlho zost\u00e1va nahr\u00e1vka v slu\u017ebe dostupn\u00e1 na po\u010d\u00favanie. <strong>Doba uchov\u00e1vania z\u00e1loh<\/strong> je technick\u00e9 opatrenie prev\u00e1dzkovate\u013ea: ako dlho sa uchov\u00e1va k\u00f3pia celej slu\u017eby, aby ju bolo mo\u017en\u00e9 po incidente obnovi\u0165.<\/p><p>Ke\u010f nahr\u00e1vku vyma\u017eete, zmizne zo slu\u017eby. K\u00f3pia m\u00f4\u017ee pretrva\u0165 v z\u00e1loh\u00e1ch a\u017e do ich uplynutia. T\u00e1to k\u00f3pia nie je dostupn\u00e1 pou\u017e\u00edvate\u013eom; sl\u00fa\u017ei iba na obnovenie. Uve\u010fte ju vo svojich inform\u00e1ci\u00e1ch a v z\u00e1zname o sprac\u00favate\u013esk\u00fdch \u010dinnostiach: je to presnej\u0161ie ne\u017e tvrdi\u0165 okam\u017eit\u00e9 a \u00fapln\u00e9 vymazanie.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b475fd3 elementor-widget elementor-widget-text-editor\" data-id=\"b475fd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>\u010cast\u00e9 ot\u00e1zky<\/h2><h3>D\u00e1 sa nahr\u00e1va\u0165 v\u0161etky hovory firmy?<\/h3><p>CNIL uv\u00e1dza, \u017ee trval\u00e9 alebo syst\u00e9mov\u00e9 nahr\u00e1vanie nie je pr\u00edpustn\u00e9, ak to osobitn\u00fd z\u00e1kon neustanovuje. Nahr\u00e1vajte linky, ktor\u00e9 maj\u00fa \u00fa\u010del.<\/p><h3>Treba upozorni\u0165 volaj\u00faceho?<\/h3><p>\u00c1no, na za\u010diatku hovoru, s mo\u017enos\u0165ou namieta\u0165 pred koncom rozhovoru.<\/p><h3>Kto m\u00e1 ma\u0165 mo\u017enos\u0165 po\u010d\u00fava\u0165?<\/h3><p>Iba osoby, ktor\u00fdch sa \u00fa\u010del t\u00fdka. Pozrite <a href='\/sk\/kto-moze-pocuvat-nahravky-v-klytic-tel\/'>Kto m\u00f4\u017ee po\u010d\u00fava\u0165 nahr\u00e1vky v Klytic Tel<\/a>.<\/p><h3>Kde s\u00fa nahr\u00e1vky ulo\u017een\u00e9?<\/h3><p>Na telef\u00f3nnej platforme spolu s \u010fal\u0161\u00edmi stopami hovoru. Pozrite <a href='\/sk\/co-telefonna-platforma-vie-o-vasej-firme\/'>\u010co telef\u00f3nna platforma vie o va\u0161ej firme<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f09eee kly-g-klytic elementor-widget elementor-widget-text-editor\" data-id=\"5f09eee\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Kde stoj\u00ed Klytic<\/h2><p>Nahr\u00e1vanie hovorov je funkciou Klytic Tel, dostupnou u\u017e od Z\u00e1kladnej linky. Predvolene sa nezap\u00edna v\u0161ade: spolu s Klytic si vyberiete linky alebo fronty, kde m\u00e1 \u00fa\u010del. Prepis a zhrnutie rozhovorov s\u00fa s\u00fa\u010das\u0165ou Linky Business; ide o odvoden\u00e9 \u00fadaje, ktor\u00e9 mus\u00ed pokr\u00fdva\u0165 va\u0161e pravidlo.<\/p><p>Nahr\u00e1vky sa uchov\u00e1vaj\u00fa na telef\u00f3nnom serveri vyhradenom pre va\u0161u organiz\u00e1ciu, vo zvolenej z\u00f3ne hostingu alebo na va\u0161ich serveroch. Lehota uchov\u00e1vania sa stanovuje pod\u013ea v\u00e1\u0161ho pravidla. Klytic za v\u00e1s neur\u010duje z\u00e1konn\u00fa lehotu a nenahr\u00e1dza va\u0161u zodpovedn\u00fa osobu (DPO).<\/p><p>Telef\u00f3nia sa z\u00e1lohuje denne, s dobou uchov\u00e1vania 30 dn\u00ed. K\u00f3pia vymazanej nahr\u00e1vky preto m\u00f4\u017ee v z\u00e1loh\u00e1ch pretrva\u0165 a\u017e 30 dn\u00ed, bez pr\u00edstupu pou\u017e\u00edvate\u013eov. Pri podpise sa poskytuje zmluva o sprac\u00favan\u00ed \u00fadajov.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77227fe kly-g-disclaimer elementor-widget elementor-widget-text-editor\" data-id=\"77227fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>T\u00e1to str\u00e1nka opisuje v\u0161eobecn\u00fd r\u00e1mec. Nenahr\u00e1dza stanovisko va\u0161ej zodpovednej osoby (DPO) alebo pr\u00e1vneho poradcu ani predpisy platn\u00e9 pre va\u0161e odvetvie.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a31e2a kly-g-legal elementor-widget elementor-widget-text-editor\" data-id=\"3a31e2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Pr\u00e1vny stav k 11. okt\u00f3bru 2026.<\/b> Orienta\u010dn\u00e9 lehoty (\u0161es\u0165 mesiacov pre nahr\u00e1vky, jeden rok pre analytick\u00e9 dokumenty) poch\u00e1dzaj\u00fa z inform\u00e1cie CNIL \u201eL\u2019\u00e9coute et l\u2019enregistrement des appels sur le lieu de travail\u201c, zverejnenej v roku 2009 a ozna\u010denej CNIL ako zastaran\u00e1 a v procese aktualiz\u00e1cie. Odvetvov\u00fd predpis m\u00f4\u017ee ustanovi\u0165 in\u00fa lehotu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77c5fac kly-g-sources elementor-widget elementor-widget-text-editor\" data-id=\"77c5fac\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Zdroje<\/h2><p>Overen\u00e9 v okt\u00f3bri 2026.<\/p><ul><li>CNIL, \u201eL\u2019\u00e9coute et l\u2019enregistrement des appels sur le lieu de travail\u201c (zverejnen\u00e9 5. m\u00e1ja 2009, ozna\u010denie \u201ezastaran\u00e1 a v procese aktualiz\u00e1cie\u201c): pr\u00edpustn\u00e9 \u00fa\u010dely, z\u00e1kaz trval\u00e9ho alebo syst\u00e9mov\u00e9ho rie\u0161enia okrem pr\u00edpadov ustanoven\u00fdch predpisom, nenahr\u00e1van\u00e9 linky na s\u00fakromn\u00e9 hovory, informovanie z\u00e1stupcov zamestnancov, zamestnancov a volaj\u00facich, pr\u00e1vo namieta\u0165, obmedzen\u00fd pr\u00edstup a zaznamen\u00e1vanie, uchov\u00e1vanie najviac \u0161es\u0165 mesiacov pre nahr\u00e1vky a jeden rok pre analytick\u00e9 dokumenty. <a href='https:\/\/www.cnil.fr\/fr\/lecoute-et-lenregistrement-des-appels-sur-le-lieu-de-travail' rel='noopener' target='_blank'>cnil.fr<\/a><\/li><li>GDPR, \u010dl\u00e1nok 5: obmedzenie \u00fa\u010delu a minimaliz\u00e1cia uchov\u00e1vania. <a href='https:\/\/www.cnil.fr\/fr\/reglement-europeen-protection-donnees\/chapitre2' rel='noopener' target='_blank'>cnil.fr<\/a><\/li><li>Klytic, str\u00e1nka Klytic Tel: nahr\u00e1vanie hovorov u\u017e od Z\u00e1kladnej linky, prepis a zhrnutie na Linke Business. <a href='https:\/\/www.klytic.com\/telephonie\/' rel='noopener' target='_blank'>klytic.com<\/a><\/li><li>Klytic, \u010dast\u00e9 ot\u00e1zky: denn\u00e1 z\u00e1loha Klytic Tel, uchov\u00e1van\u00e1 30 dn\u00ed. <a href='https:\/\/www.klytic.com\/foire-aux-questions\/' rel='noopener' target='_blank'>klytic.com<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60d8b31 e-con-full kly-g-aside e-flex e-con e-parent\" data-id=\"60d8b31\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f21db93 elementor-widget elementor-widget-html\" data-id=\"f21db93\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav class=\"kly-g-toc\" aria-label=\"Na tejto str\u00e1nke\"><p>Na tejto str\u00e1nke<\/p><ol><\/ol><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08a1bd7 elementor-widget elementor-widget-text-editor\" data-id=\"08a1bd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"kly-g-cta\"><h3>Zave\u010fte nahr\u00e1vanie hovorov<\/h3><p>Spolu s vami priprav\u00edme nahr\u00e1van\u00e9 linky, ozn\u00e1menie pre volaj\u00facich a osoby opr\u00e1vnen\u00e9 po\u010d\u00fava\u0165.<\/p><p><a class=\"kly-g-btn\" href=\"\/sk\/kontakt\/\">Hovori\u0165 s konzultantom \u2192<\/a><\/p><p style=\"margin:0\"><a class=\"kly-g-btn ghost\" href=\"\/sk\/klytic-tel\/\">Spozna\u0165 Klytic Tel<\/a><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e8b1cf8 e-con-full kly-g-related e-flex e-con e-parent\" data-id=\"e8b1cf8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4392fc1 elementor-widget elementor-widget-text-editor\" data-id=\"4392fc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Pre\u010d\u00edtajte si aj<\/h2><div class=\"kly-g-grid\"><a class=\"kly-g-card\" href=\"\/sk\/kto-moze-pocuvat-nahravky-v-klytic-tel\/\" style=\"--cat:#e11d48\"><span class=\"c\">Pou\u017e\u00edva\u0165 \u00b7 Telef\u00f3nia<\/span><span class=\"t\">Kto m\u00f4\u017ee po\u010d\u00fava\u0165 nahr\u00e1vky v Klytic Tel<\/span><span class=\"q\">Kde s\u00fa va\u0161e nahr\u00e1vky v Klytic Tel, ako vyhradi\u0165 po\u010d\u00favanie nieko\u013ek\u00fdm osob\u00e1m, ktor\u00e9 linky nahr\u00e1va\u0165 a pr\u00edpad hlasovej spr\u00e1vy v e-maile.<\/span><span class=\"m\"><span>5 min \u010d\u00edtania<\/span><b>\u010c\u00edta\u0165 \u2192<\/b><\/span><\/a><a class=\"kly-g-card\" href=\"\/sk\/co-telefonna-platforma-vie-o-vasej-firme\/\" style=\"--cat:#e11d48\"><span class=\"c\">Pochopi\u0165 \u00b7 Telef\u00f3nia<\/span><span class=\"t\">\u010co telef\u00f3nna platforma vie o va\u0161ej firme<\/span><span class=\"q\">Hovor zanech\u00e1va stopy aj bez nahr\u00e1vania: hist\u00f3ria, adres\u00e1r, hlasov\u00e9 spr\u00e1vy, z\u00e1znamy, z\u00e1lohy. Kto ich m\u00e1 a kto vid\u00ed \u010d\u00edsla.<\/span><span class=\"m\"><span>7 min \u010d\u00edtania<\/span><b>\u010c\u00edta\u0165 \u2192<\/b><\/span><\/a><a class=\"kly-g-card\" href=\"\/sk\/zabezpecenie-ip-telefonie-a-obmedzenie-podvodov\/\" style=\"--cat:#e11d48\"><span class=\"c\">Pochopi\u0165 \u00b7 Telef\u00f3nia<\/span><span class=\"t\">Zabezpe\u010denie IP telef\u00f3nie a obmedzenie podvodov<\/span><span class=\"q\">Telef\u00f3nny podvod sa plat\u00ed hovormi na pr\u00e9miov\u00e9 \u010d\u00edsla, \u010dasto mimo pracovn\u00e9ho \u010dasu. \u010co je vystaven\u00e9, kontroly a znaky zneu\u017eit\u00e9ho \u00fa\u010dtu.<\/span><span class=\"m\"><span>7 min \u010d\u00edtania<\/span><b>\u010c\u00edta\u0165 \u2192<\/b><\/span><\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-539316dd e-con e-atomic-element e-div-block-base e-default-div e-c9fd865-4a50 \" data-id=\"539316dd\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"539316dd\" data-e-type=\"e-div-block\" data-id=\"539316dd\">\n    <div class=\"elementor-element elementor-element-4f79afcb e-con e-atomic-element e-div-block-base e-default-div e-4fa9fe-ce86 \" data-id=\"4f79afcb\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"4f79afcb\" data-e-type=\"e-div-block\" data-id=\"4f79afcb\">\n    \t\t\t<p class=\"e-4dcf5c70-2ec7 e-paragraph-base e-default-p\" data-interaction-id=\"330a7a35\" data-e-type=\"widget\" data-id=\"330a7a35\">Uv\u00edtacia ponuka<\/p>\n\t\t\t\t\t<h2 data-interaction-id=\"56f1f7d5\" class=\"e-347faa43-4e20 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"56f1f7d5\">30 dn\u00ed sk\u00fa\u0161obnej verzie zdarma, migr\u00e1cia s asistenciou<\/h2>\n\t\t\t\t\t<p class=\"e-7f6310da-1caa e-paragraph-base e-default-p\" data-interaction-id=\"2ce27288\" data-e-type=\"widget\" data-id=\"2ce27288\">Sk\u00fa\u0161obn\u00e1 ponuka bez z\u00e1v\u00e4zkov. Poradca v\u00e1m zavol\u00e1, aby pochopil va\u0161e potreby a pripravil va\u0161e prostredie Klytic.<\/p>\n\t\t<div class=\"elementor-element elementor-element-35ea29a1 e-con e-atomic-element e-div-block-base e-default-div e-1cd48b22-e6da \" data-id=\"35ea29a1\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"35ea29a1\" data-e-type=\"e-div-block\" data-id=\"35ea29a1\">\n    \t\t\t<a href=\"\/essai-gratuit\/\" target=\"_self\" class=\"e-4a7886e3-652d e-button-base e-default-a\" data-interaction-id=\"19bfa8f1\" data-e-type=\"widget\" data-id=\"19bfa8f1\">\n\t\ud83d\ude80 Spusti\u0165 sk\u00fa\u0161obn\u00fa verziu zdarma\n<\/a>\n\t\t\t\t\t<a href=\"\/tarifs\/\" target=\"_self\" class=\"e-137e863d-dd0d e-button-base e-default-a\" data-interaction-id=\"326d82ab\" data-e-type=\"widget\" data-id=\"326d82ab\">\n\tZobrazi\u0165 cenn\u00edk\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"Lehota uchov\u00e1vania nahr\u00e1vok hovorov | Klytic","_seopress_titles_desc":"Nahr\u00e1vanie hovoru je sprac\u00favanie \u00fadajov. \u00da\u010del, informovanie, pr\u00edstup a lehota: orienta\u010dn\u00fd bod CNIL a postup, ako stanovi\u0165 t\u00fa svoju.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"Lehota uchov\u00e1vania nahr\u00e1vok hovorov | Klytic","_seopress_social_fb_desc":"Nahr\u00e1vanie hovoru je sprac\u00favanie \u00fadajov. \u00da\u010del, informovanie, pr\u00edstup a lehota: orienta\u010dn\u00fd bod CNIL a postup, ako stanovi\u0165 t\u00fa svoju.","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"Lehota uchov\u00e1vania nahr\u00e1vok hovorov | Klytic","_seopress_social_twitter_desc":"Nahr\u00e1vanie hovoru je sprac\u00favanie \u00fadajov. \u00da\u010del, informovanie, pr\u00edstup a lehota: orienta\u010dn\u00fd bod CNIL a postup, ako stanovi\u0165 t\u00fa svoju.","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-7805","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/pages\/7805","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/comments?post=7805"}],"version-history":[{"count":1,"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/pages\/7805\/revisions"}],"predecessor-version":[{"id":8460,"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/pages\/7805\/revisions\/8460"}],"wp:attachment":[{"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/media?parent=7805"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}