{"id":7804,"date":"2026-10-12T13:04:25","date_gmt":"2026-10-12T11:04:25","guid":{"rendered":"https:\/\/eu.klytic.com\/?page_id=7804"},"modified":"2026-10-13T13:41:02","modified_gmt":"2026-10-13T11:41:02","slug":"co-telefonna-platforma-vie-o-vasej-firme","status":"publish","type":"page","link":"https:\/\/eu.klytic.com\/sk\/co-telefonna-platforma-vie-o-vasej-firme\/","title":{"rendered":"\u010co telef\u00f3nna platforma vie o va\u0161ej firme"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7804\" class=\"elementor elementor-7804 elementor-6306\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7976cd6 e-con-full kly-g e-flex e-con e-parent\" data-id=\"7976cd6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f32edfb e-con-full kly-g-hero e-flex e-con e-parent\" data-id=\"f32edfb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-59ea130 e-con-full kly-g-hero-in e-flex e-con e-parent\" data-id=\"59ea130\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc145fe elementor-widget elementor-widget-text-editor\" data-id=\"fc145fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kly-g-crumb\"><a href=\"\/sk\/\">Domov<\/a><span>\u203a<\/span><a href=\"\/sk\/prirucky\/\">Pr\u00edru\u010dky<\/a><span>\u203a<\/span><a href=\"\/sk\/prirucky\/telefonia\/\">Telef\u00f3nia<\/a><\/p><p class=\"kly-g-pill\" style=\"--pill:#fb7185\">Telef\u00f3nia \u00b7 Pochopi\u0165<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a039cb elementor-widget elementor-widget-heading\" data-id=\"3a039cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u010co telef\u00f3nna platforma vie o va\u0161ej firme<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a58d4e elementor-widget elementor-widget-text-editor\" data-id=\"6a58d4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kly-g-lead\">\u00c1no, pracovn\u00fd rozhovor je firemn\u00fdm \u00fadajom. Jeho obsah, ak sa nahr\u00e1va; jeho metad\u00e1ta (kto vol\u00e1 komu, kedy, ako dlho) v\u017edy. Ak chcete vedie\u0165, kto ich m\u00e1, treba tieto stopy spo\u010d\u00edta\u0165 a pomenova\u0165 \u0161tyroch akt\u00e9rov: pou\u017e\u00edvate\u013ea, administr\u00e1tora, prev\u00e1dzkovate\u013ea platformy a oper\u00e1tora.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f7999f elementor-widget elementor-widget-text-editor\" data-id=\"2f7999f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kly-g-meta\"><span>Aktualizovan\u00e9: <b>okt\u00f3ber 2026<\/b><\/span><span><b>7 min<\/b> \u010d\u00edtania<\/span><span>Citovan\u00e9 ofici\u00e1lne zdroje<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aabc17d e-con-full kly-g-body e-flex e-con e-parent\" data-id=\"aabc17d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f6f882b e-con-full kly-g-article e-flex e-con e-parent\" data-id=\"f6f882b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c6dd7d elementor-widget elementor-widget-text-editor\" data-id=\"0c6dd7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Rozhovor je firemn\u00fd \u00fadaj<\/h2><p>Najsk\u00f4r si \u010dlovek spomenie na nahr\u00e1vku. Je to najvidite\u013enej\u0161ia stopa, ale existuje iba vtedy, ak o nej niekto rozhodol. Nenahran\u00fd hovor aj tak zanech\u00e1 riadok v hist\u00f3rii: \u010d\u00edslo volaj\u00faceho, \u010d\u00edslo volan\u00e9ho, linku, ktor\u00e1 zdvihla, \u010das, trvanie, niekedy d\u00f4vod ukon\u010denia alebo prepojenie.<\/p><div class=\"kly-def\"><p><strong>Metad\u00e1ta hovoru<\/strong>: inform\u00e1cie, ktor\u00e9 hovor opisuj\u00fa bez toho, aby obsahovali jeho slov\u00e1. \u010c\u00edsla, linka, d\u00e1tum, \u010das, trvanie, fronta, prepojenia. Ak s\u00fa priraden\u00e9 k zamestnancovi alebo z\u00e1kazn\u00edkovi, s\u00fa to osobn\u00e9 \u00fadaje.<\/p><\/div><p>Tieto metad\u00e1ta \u010dasto povedia viac, ne\u017e by sa zdalo. Zoznam \u010d\u00edsiel, ktor\u00e9 vol\u00e1 obchodn\u00edk, vykres\u013euje jeho portf\u00f3lio. Hovory riadite\u013ea s advok\u00e1tom alebo s kupcom firmy prezr\u00e1dzaj\u00fa prebiehaj\u00facu transakciu. Hist\u00f3ria je preto akt\u00edvom, ktor\u00e9 treba chr\u00e1ni\u0165 rovnako ako datab\u00e1zu z\u00e1kazn\u00edkov.<\/p><p>GDPR sa uplat\u0148uje, len \u010do tieto \u00fadaje umo\u017e\u0148uj\u00fa identifikova\u0165 osobu. Vy\u017eaduje ur\u010den\u00fd \u00fa\u010del a lehotu uchov\u00e1vania, ktor\u00e1 nepresahuje to, \u010do je pre tento \u00fa\u010del nevyhnutn\u00e9. Samo osebe lehotu neur\u010duje: vybra\u0165 a od\u00f4vodni\u0165 ju mus\u00ed firma.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5eb7cea elementor-widget elementor-widget-text-editor\" data-id=\"5eb7cea\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Invent\u00e1r: \u010do platforma uchov\u00e1va<\/h2><p>Firemn\u00e1 telef\u00f3nia vytv\u00e1ra najmenej sedem skup\u00edn \u00fadajov. Nie v\u0161etky existuj\u00fa v\u0161ade, ale je lep\u0161ie ma\u0165 ich sp\u00edsan\u00e9 pred podpisom zmluvy.<\/p><div class=\"kly-table\"><table><thead><tr><th>Stopa<\/th><th>\u010co obsahuje<\/th><th>Existuje, ak<\/th><\/tr><\/thead><tbody><tr><td>Adres\u00e1r<\/td><td>Men\u00e1, linky, priame \u010d\u00edsla, skupiny, niekedy extern\u00e9 kontakty<\/td><td>V\u017edy<\/td><\/tr><tr><td>Hist\u00f3ria hovorov<\/td><td>Metad\u00e1ta ka\u017ed\u00e9ho prich\u00e1dzaj\u00faceho, odch\u00e1dzaj\u00faceho a intern\u00e9ho hovoru<\/td><td>V\u017edy<\/td><\/tr><tr><td>Nahr\u00e1vky<\/td><td>Obsah rozhovorov<\/td><td>Nahr\u00e1vanie je zapnut\u00e9 na linke alebo fronte<\/td><\/tr><tr><td>Prepisy a zhrnutia<\/td><td>Text z\u00edskan\u00fd z rozhovoru<\/td><td>Funkcia je objednan\u00e1 a pou\u017e\u00edvan\u00e1<\/td><\/tr><tr><td>Hlasov\u00e9 spr\u00e1vy<\/td><td>Hlas volaj\u00faceho, \u010dasto skop\u00edrovan\u00fd do e-mailu<\/td><td>Hlasov\u00e1 schr\u00e1nka je akt\u00edvna<\/td><\/tr><tr><td>Technick\u00e9 z\u00e1znamy<\/td><td>Pripojenia telef\u00f3nov, IP adresy, chyby, administr\u00e1torsk\u00e9 \u00fakony<\/td><td>V\u017edy<\/td><\/tr><tr><td>Z\u00e1lohy a tikety<\/td><td>K\u00f3pie konfigur\u00e1cie a \u00fadajov; komunik\u00e1cia s podporou<\/td><td>V\u017edy, pod\u013ea zmluvy<\/td><\/tr><\/tbody><\/table><\/div><p>Posledn\u00e9 dva riadky sa naj\u010dastej\u0161ie zab\u00fadaj\u00fa. Pr\u00edru\u010dka <a href='\/sk\/co-je-suverenny-cloud\/'>\u010co je suver\u00e9nny cloud?<\/a> to pripom\u00edna: z\u00e1lohy a z\u00e1znamy s\u00fa k\u00f3pie. M\u00f4\u017eu by\u0165 hostovan\u00e9 inde ne\u017e hlavn\u00e1 slu\u017eba a existova\u0165 dlh\u0161ie ne\u017e p\u00f4vodn\u00fd \u00fadaj.<\/p><p>Osobitn\u00fa pozornos\u0165 si zasl\u00fa\u017ei hlasov\u00e1 spr\u00e1va. Ke\u010f sa posiela e-mailom, k\u00f3pia opust\u00ed telef\u00f3nnu platformu a dostane sa do elektronickej po\u0161ty. Potom sa riadi pravidlami schr\u00e1nky: delegovania, zdie\u013ean\u00e9 schr\u00e1nky, z\u00e1lohovanie elektronickej po\u0161ty.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6587224 elementor-widget elementor-widget-text-editor\" data-id=\"6587224\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Kto m\u00f4\u017ee pozna\u0165 volan\u00e9 \u010d\u00edsla<\/h2><p>\u201eCloud\u201c nie je akt\u00e9r. Cel\u00fa hist\u00f3riu alebo jej \u010das\u0165 m\u00f4\u017eu vidie\u0165 \u0161tyri odli\u0161n\u00e9 roly.<\/p><ol><li><strong>Pou\u017e\u00edvate\u013e<\/strong> spravidla vid\u00ed svoje vlastn\u00e9 hovory v aplik\u00e1cii alebo na telef\u00f3ne.<\/li><li><strong>Administr\u00e1tor firmy<\/strong> vid\u00ed hist\u00f3riu v\u0161etk\u00fdch liniek, ktor\u00e9 spravuje, \u010dasto so \u0161tatistikami. Pr\u00e1ve on rozhoduje o opr\u00e1vneniach ostatn\u00fdch.<\/li><li><strong>Prev\u00e1dzkovate\u013e platformy<\/strong> server hostuje, aktualizuje a obnovuje. Technicky m\u00f4\u017ee k \u00fadajom pristupova\u0165. U\u017eito\u010dn\u00e9 je vedie\u0165, kedy k nim pristupuje, \u010di sa to zaznamen\u00e1va a ak\u00e9 pr\u00e1vo sa na\u0148 vz\u0165ahuje.<\/li><li><strong>Oper\u00e1tor<\/strong>, ktor\u00fd prip\u00e1ja \u00fastred\u0148u k verejnej telef\u00f3nnej sieti, smeruje odch\u00e1dzaj\u00face a prich\u00e1dzaj\u00face hovory. Pozn\u00e1 teda \u010d\u00edsla, \u010dasy a trvanie, u\u017e len kv\u00f4li faktur\u00e1cii.<\/li><\/ol><p>Prev\u00e1dzkovate\u013e a oper\u00e1tor m\u00f4\u017eu by\u0165 t\u00e1 ist\u00e1 spolo\u010dnos\u0165 alebo dve r\u00f4zne. Ke\u010f si ponech\u00e1te oper\u00e1tora a \u00fastred\u0148u zver\u00edte in\u00e9mu dod\u00e1vate\u013eovi, va\u0161e metad\u00e1ta s\u00fa u oboch. Aj extern\u00fd \u00fa\u010dastn\u00edk m\u00e1 vlastn\u00e9ho oper\u00e1tora: hovor smerom von zanech\u00e1va stopy mimo v\u00e1\u0161ho dosahu, nech sa rozhodnete akoko\u013evek.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3418759 elementor-widget elementor-widget-text-editor\" data-id=\"3418759\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Komu patr\u00ed hist\u00f3ria<\/h2><p>Slovo \u201evlastni\u0165\u201c je zav\u00e1dzaj\u00face. Z h\u013eadiska ochrany \u00fadajov je firma, ktor\u00e1 sa rozhodne pou\u017e\u00edva\u0165 telef\u00f3niu a uchov\u00e1va\u0165 jej hist\u00f3riu, prev\u00e1dzkovate\u013eom tohto sprac\u00favania. Prev\u00e1dzkovate\u013e platformy spravidla kon\u00e1 v jej mene ako sprostredkovate\u013e, v medziach zmluvy o sprac\u00favan\u00ed.<\/p><p>V skuto\u010dnosti m\u00e1 prev\u00e1dzkovate\u013e platformy \u00fadaje po\u010das trvania slu\u017eby a potom po\u010das trvania svojich z\u00e1loh. Tri ot\u00e1zky, ktor\u00e9 treba polo\u017ei\u0165:<\/p><ul><li><strong>Export<\/strong>: d\u00e1 sa z\u00edska\u0165 hist\u00f3ria, nahr\u00e1vky a konfigur\u00e1cia, v akom form\u00e1te a v akej lehote po skon\u010den\u00ed zmluvy?<\/li><li><strong>Vymazanie<\/strong>: kedy sa \u00fadaje vyma\u017e\u00fa, a to aj v z\u00e1loh\u00e1ch?<\/li><li><strong>\u010c\u00edsla<\/strong>: patria \u010d\u00edsla k va\u0161ej zmluve s oper\u00e1torom a daj\u00fa sa prenies\u0165 inam?<\/li><\/ul><p>Mo\u017enos\u0165 odchodu sa vyjedn\u00e1va pri podpise. V de\u0148 odchodu je neskoro zisti\u0165, \u017ee sa nahr\u00e1vky nedaj\u00fa exportova\u0165.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c02a88 elementor-widget elementor-widget-text-editor\" data-id=\"5c02a88\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Kde s\u00fa nahr\u00e1vky<\/h2><p>Nahr\u00e1vka je zvukov\u00fd s\u00fabor ulo\u017een\u00fd niekde: na telef\u00f3nnom serveri, v pridru\u017eenom \u00falo\u017eisku, niekedy u dod\u00e1vate\u013ea prepisov. Pred jej zapnut\u00edm treba vedie\u0165, kde skon\u010d\u00ed a kto ju m\u00f4\u017ee po\u010d\u00fava\u0165.<\/p><p>Ide o dve oddelen\u00e9 rozhodnutia. Prv\u00e9 je pr\u00e1vne: pre\u010do nahr\u00e1va\u0165, koho informova\u0165, ako dlho uchov\u00e1va\u0165. Venuje sa mu pr\u00edru\u010dka <a href='\/sk\/ako-dlho-uchovavat-telefonicke-nahravky\/'>Ako dlho uchov\u00e1va\u0165 telefonick\u00e9 nahr\u00e1vky<\/a>. Druh\u00e9 je nastavenie: ktor\u00e9 linky nahr\u00e1va\u0165 a kto m\u00f4\u017ee po\u010d\u00fava\u0165. Pre Klytic Tel ho opisuje n\u00e1vod <a href='\/sk\/kto-moze-pocuvat-nahravky-v-klytic-tel\/'>Kto m\u00f4\u017ee po\u010d\u00fava\u0165 nahr\u00e1vky v Klytic Tel<\/a>.<\/p><p>Franc\u00fazsky \u00farad CNIL pri nahr\u00e1vkach na pracovisku po\u017eaduje, aby bol pr\u00edstup obmedzen\u00fd na oddelenia, ktor\u00fdch sa sledovan\u00fd cie\u013e t\u00fdka, a aby sa vykonan\u00e9 \u00fakony zaznamen\u00e1vali. Je to dobr\u00fd test pre ka\u017ed\u00fa platformu: kto m\u00e1 pr\u00e1vo po\u010d\u00fava\u0165 a d\u00e1 sa to overi\u0165?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0672021 elementor-widget elementor-widget-text-editor\" data-id=\"0672021\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>\u0160ifrovanie: kam a\u017e chr\u00e1ni<\/h2><p>\u0160ifrovanie IP telef\u00f3nie sa t\u00fdka dvoch tokov: signaliz\u00e1cie, ktor\u00e1 hovor nadv\u00e4zuje, a samotn\u00e9ho hlasu. Medzi telef\u00f3nmi alebo aplik\u00e1ciami a platformou m\u00f4\u017eu by\u0165 \u0161ifrovan\u00e9, napr\u00edklad pomocou TLS pre signaliz\u00e1ciu a SRTP pre hlas.<\/p><p>Obmedzenie spo\u010d\u00edva v ceste. Hovor na extern\u00e9 \u010d\u00edslo opust\u00ed infra\u0161trukt\u00faru dod\u00e1vate\u013ea a prech\u00e1dza sie\u0165ami jedn\u00e9ho alebo viacer\u00fdch oper\u00e1torov. Odtia\u013e jeho \u00farove\u0148 ochrany z\u00e1vis\u00ed od t\u00fdchto siet\u00ed. \u017diadny dod\u00e1vate\u013e \u00fastredne nedok\u00e1\u017ee s\u00e1m za\u0161ifrova\u0165 hovor po celej jeho d\u013a\u017eke a\u017e po telef\u00f3n extern\u00e9ho \u00fa\u010dastn\u00edka.<\/p><p>\u0160ifrovanie ulo\u017een\u00fdch \u00fadajov zasa ni\u010d nehovor\u00ed o tom, kto m\u00e1 k\u013e\u00fa\u010d. Nahr\u00e1vka za\u0161ifrovan\u00e1 na disku zost\u00e1va \u010ditate\u013en\u00e1 pre slu\u017ebu, ktor\u00e1 ju mus\u00ed prehra\u0165.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aa8f6d elementor-widget elementor-widget-text-editor\" data-id=\"7aa8f6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Pr\u00edklad: person\u00e1lna agent\u00fara s p\u00e4tn\u00e1stimi zamestnancami<\/h2><p>Hypotetick\u00fd pr\u00edpad. Agent\u00fara nahr\u00e1va hovory na svojej linke pre uch\u00e1dza\u010dov, aby mohla \u0161koli\u0165 nov\u00fdch person\u00e1listov. Uch\u00e1dza\u010d sa op\u00fdta, \u010do o \u0148om agent\u00fara uchov\u00e1va.<\/p><p>Pri invent\u00e1ri agent\u00fara n\u00e1jde viac ne\u017e nahr\u00e1vku: riadok hist\u00f3rie pre ka\u017ed\u00fd hovor, dve hlasov\u00e9 spr\u00e1vy v zdie\u013eanej schr\u00e1nke, prepis v CRM a k\u00f3pie v z\u00e1loh\u00e1ch. Dok\u00e1\u017ee odpoveda\u0165, preto\u017ee tieto stopy spo\u010d\u00edtala a vie, kto ich m\u00e1. Bez tohto invent\u00e1ra by hovorila iba o zvukovom s\u00fabore.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fce8c2 elementor-widget elementor-widget-text-editor\" data-id=\"9fce8c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>\u010cast\u00e9 ot\u00e1zky<\/h2><h3>Zanech\u00e1va nenahran\u00fd hovor \u00fadaje?<\/h3><p>\u00c1no. Hist\u00f3ria uchov\u00e1va \u010d\u00edsla, \u010das a trvanie ka\u017ed\u00e9ho hovoru a stopu si uchov\u00e1va aj oper\u00e1tor. Neexistuje iba obsah rozhovoru.<\/p><h3>M\u00f4\u017ee dod\u00e1vate\u013e mojej \u00fastredne po\u010d\u00fava\u0165 moje hovory?<\/h3><p>Prev\u00e1dzkovate\u013e m\u00f4\u017ee technicky pristupova\u0165 k \u00fadajom, ktor\u00e9 hostuje. Op\u00fdtajte sa, kedy k nim pristupuje, \u010di sa pr\u00edstup zaznamen\u00e1va a ak\u00e9 pr\u00e1vo sa na\u0148 vz\u0165ahuje. R\u00e1mec podrobne opisuje pr\u00edru\u010dka <a href='\/sk\/ochrana-firmy-pred-cloud-act\/'>Ochrana firmy pred z\u00e1konom CLOUD Act<\/a>.<\/p><h3>Ako dlho uchov\u00e1va\u0165 hist\u00f3riu a nahr\u00e1vky?<\/h3><p>Jednotn\u00e1 lehota neexistuje. Z\u00e1vis\u00ed od \u00fa\u010delu. Pozrite <a href='\/sk\/ako-dlho-uchovavat-telefonicke-nahravky\/'>Ako dlho uchov\u00e1va\u0165 telefonick\u00e9 nahr\u00e1vky<\/a>.<\/p><h3>Sta\u010d\u00ed hosting v Eur\u00f3pe?<\/h3><p>Miesto je u\u017eito\u010dnou odpove\u010fou, nie jedinou. Pozrite <a href='\/sk\/data-hostovane-v-europe\/'>\u201e\u00dadaje hostovan\u00e9 v Eur\u00f3pe\u201c<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eeb64c2 kly-g-klytic elementor-widget elementor-widget-text-editor\" data-id=\"eeb64c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Kde stoj\u00ed Klytic<\/h2><p>S Klytic Tel m\u00e1 ka\u017ed\u00e1 organiz\u00e1cia vlastn\u00fd telef\u00f3nny server. Je predvolene hostovan\u00fd v eur\u00f3pskom cloude, na Maur\u00edciu alebo v geografickej z\u00f3ne v s\u00falade s pr\u00edslu\u0161nou jurisdikciou, pod\u013ea va\u0161ej po\u017eiadavky, alebo in\u0161talovan\u00fd na va\u0161ich serveroch. V cloude sa Klytic Tel opiera o popredn\u00e9ho poskytovate\u013ea cloudov\u00e9ho hostingu so z\u00e1v\u00e4zkom dostupnosti na podnikovej \u00farovni 99,99&nbsp;% (okrem vopred ohl\u00e1sen\u00fdch pl\u00e1novan\u00fdch \u00fadr\u017eieb) a s prepnut\u00edm medzi viacer\u00fdmi lokalitami hostingu pri v\u00fdpadku: odolnos\u0165 vo\u010di v\u00fdpadkom je ve\u013emi vysok\u00e1. Klytic m\u00f4\u017ee rie\u0161enie nasadi\u0165 aj u in\u00e9ho poskytovate\u013ea cloudu pod\u013ea v\u00e1\u0161ho v\u00fdberu. Klytic prev\u00e1dzkuje Dedicace Software, franc\u00fazska spolo\u010dnos\u0165.<\/p><p>Komunik\u00e1cia medzi telef\u00f3nmi alebo aplik\u00e1ciami a servermi Klytic, ako aj komunik\u00e1cia vn\u00fatri platformy, je \u0161ifrovan\u00e1 (SRTP a TLS). Ke\u010f hovor opust\u00ed infra\u0161trukt\u00faru Klytic smerom do externej siete, jeho \u00farove\u0148 ochrany z\u00e1vis\u00ed od siet\u00ed a oper\u00e1torov, cez ktor\u00e9 prech\u00e1dza.<\/p><p>Telef\u00f3nia sa z\u00e1lohuje denne. Z\u00e1lohy s\u00fa \u0161ifrovan\u00e9 a uchov\u00e1van\u00e9 30 dn\u00ed; cie\u013eom maxim\u00e1lnej straty \u00fadajov je 24 hod\u00edn pre Klytic Tel. Na konci zmluvy v\u00e1m Klytic pom\u00f4\u017ee z\u00edska\u0165 va\u0161e \u00fadaje a potom ich na po\u017eiadanie vyma\u017ee.<\/p><p>Nahr\u00e1vanie hovorov je funkciou ponuky. Nie je to povinnos\u0165 zapnut\u00e1 na v\u0161etk\u00fdch link\u00e1ch: rozhodujete, kde m\u00e1 zmysel. M\u00f4\u017eete si ponecha\u0165 s\u00fa\u010dasn\u00e9ho oper\u00e1tora, ak je to kompatibiln\u00e9: v takom pr\u00edpade zost\u00e1va jedn\u00fdm zo \u0161tyroch akt\u00e9rov op\u00edsan\u00fdch vy\u0161\u0161ie. Klytic nie je ponuka s kvalifik\u00e1ciou SecNumCloud.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da4f603 kly-g-disclaimer elementor-widget elementor-widget-text-editor\" data-id=\"da4f603\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>T\u00e1to str\u00e1nka opisuje v\u0161eobecn\u00fd r\u00e1mec. Nenahr\u00e1dza anal\u00fdzu va\u0161ej zmluvy ani stanovisko va\u0161ej zodpovednej osoby (DPO).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e992ba kly-g-sources elementor-widget elementor-widget-text-editor\" data-id=\"8e992ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Zdroje<\/h2><p>Overen\u00e9 v okt\u00f3bri 2026.<\/p><ul><li>GDPR, \u010dl\u00e1nok 5: \u00fadaje z\u00edskan\u00e9 na ur\u010den\u00e9, v\u00fdslovne uveden\u00e9 a legit\u00edmne \u00fa\u010dely a uchov\u00e1van\u00e9 nie dlh\u0161ie, ne\u017e je potrebn\u00e9 na tieto \u00fa\u010dely. <a href='https:\/\/www.cnil.fr\/fr\/reglement-europeen-protection-donnees\/chapitre2' rel='noopener' target='_blank'>cnil.fr<\/a><\/li><li>CNIL, \u201eL\u2019\u00e9coute et l\u2019enregistrement des appels sur le lieu de travail\u201c: pr\u00edstup obmedzen\u00fd na oddelenia, ktor\u00fdch sa sledovan\u00fd cie\u013e t\u00fdka, a zaznamen\u00e1vanie vykonan\u00fdch \u00fakonov. Str\u00e1nka je ozna\u010den\u00e1 ako \u201ezastaran\u00e1, prebieha aktualiz\u00e1cia\u201c. <a href='https:\/\/www.cnil.fr\/fr\/lecoute-et-lenregistrement-des-appels-sur-le-lieu-de-travail' rel='noopener' target='_blank'>cnil.fr<\/a><\/li><li>Klytic, \u201eQu\u2019est-ce qu\u2019un cloud souverain ?\u201c: z\u00e1lohy a z\u00e1znamy s\u00fa k\u00f3pie; \u0161ifrovanie telef\u00f3nie po platformu, \u010falej z\u00e1vislos\u0165 od oper\u00e1torov. <a href='https:\/\/www.klytic.com\/cloud-souverain\/' rel='noopener' target='_blank'>klytic.com<\/a><\/li><li>Klytic, str\u00e1nka Klytic Tel: vyhraden\u00fd server pre ka\u017ed\u00e9ho z\u00e1kazn\u00edka, z\u00f3ny hostingu, nahr\u00e1vanie hovorov, hlasov\u00e1 schr\u00e1nka cez e-mail, mo\u017enos\u0165 ponecha\u0165 oper\u00e1tora. <a href='https:\/\/www.klytic.com\/telephonie\/' rel='noopener' target='_blank'>klytic.com<\/a><\/li><li>Klytic, \u010dast\u00e9 ot\u00e1zky: denn\u00e1 z\u00e1loha Klytic Tel, uchov\u00e1vanie 30 dn\u00ed, RPO 24 hod\u00edn, z\u00edskanie a n\u00e1sledn\u00e9 vymazanie \u00fadajov na po\u017eiadanie. <a href='https:\/\/www.klytic.com\/foire-aux-questions\/' rel='noopener' target='_blank'>klytic.com<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c78011 e-con-full kly-g-aside e-flex e-con e-parent\" data-id=\"0c78011\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ab83f8 elementor-widget elementor-widget-html\" data-id=\"6ab83f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav class=\"kly-g-toc\" aria-label=\"Na tejto str\u00e1nke\"><p>Na tejto str\u00e1nke<\/p><ol><\/ol><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac75d50 elementor-widget elementor-widget-text-editor\" data-id=\"ac75d50\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"kly-g-cta\"><h3>Zistite, kde s\u00fa va\u0161e telef\u00f3nne \u00fadaje<\/h3><p>Predstav\u00edme v\u00e1m hosting, z\u00e1lohovanie a mo\u017enos\u0165 odchodu z Klytic Tel pre va\u0161u organiz\u00e1ciu.<\/p><p><a class=\"kly-g-btn\" href=\"\/sk\/kontakt\/\">Hovori\u0165 s konzultantom \u2192<\/a><\/p><p style=\"margin:0\"><a class=\"kly-g-btn ghost\" href=\"\/sk\/klytic-tel\/\">Spozna\u0165 Klytic Tel<\/a><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7782331 e-con-full kly-g-related e-flex e-con e-parent\" data-id=\"7782331\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04c6448 elementor-widget elementor-widget-text-editor\" data-id=\"04c6448\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Pre\u010d\u00edtajte si aj<\/h2><div class=\"kly-g-grid\"><a class=\"kly-g-card\" href=\"\/sk\/ako-dlho-uchovavat-telefonicke-nahravky\/\" style=\"--cat:#e11d48\"><span class=\"c\">Pochopi\u0165 \u00b7 Telef\u00f3nia<\/span><span class=\"t\">Ako dlho uchov\u00e1va\u0165 telefonick\u00e9 nahr\u00e1vky<\/span><span class=\"q\">\u017diadna univerz\u00e1lna lehota: \u00fa\u010del, inform\u00e1cia pre dotknut\u00e9 osoby, primeran\u00e1 lehota. Orienta\u010dn\u00fd bod CNIL a pre\u010do je z\u00e1loha in\u00e9 hodiny.<\/span><span class=\"m\"><span>7 min \u010d\u00edtania<\/span><b>\u010c\u00edta\u0165 \u2192<\/b><\/span><\/a><a class=\"kly-g-card\" href=\"\/sk\/kto-moze-pocuvat-nahravky-v-klytic-tel\/\" style=\"--cat:#e11d48\"><span class=\"c\">Pou\u017e\u00edva\u0165 \u00b7 Telef\u00f3nia<\/span><span class=\"t\">Kto m\u00f4\u017ee po\u010d\u00fava\u0165 nahr\u00e1vky v Klytic Tel<\/span><span class=\"q\">Kde s\u00fa va\u0161e nahr\u00e1vky v Klytic Tel, ako vyhradi\u0165 po\u010d\u00favanie nieko\u013ek\u00fdm osob\u00e1m, ktor\u00e9 linky nahr\u00e1va\u0165 a pr\u00edpad hlasovej spr\u00e1vy v e-maile.<\/span><span class=\"m\"><span>5 min \u010d\u00edtania<\/span><b>\u010c\u00edta\u0165 \u2192<\/b><\/span><\/a><a class=\"kly-g-card\" href=\"\/sk\/voip-sip-ip-ustredna-a-ucaas-aka-architektura\/\" style=\"--cat:#e11d48\"><span class=\"c\">Pochopi\u0165 \u00b7 Telef\u00f3nia<\/span><span class=\"t\">VoIP, SIP, IP \u00fastred\u0148a a UCaaS: ak\u00e1 architekt\u00fara<\/span><span class=\"q\">VoIP, SIP, IP \u00fastred\u0148a, UCaaS: defin\u00edcie u\u017eito\u010dn\u00e9 pri n\u00e1kupe, potom v\u00fdber medzi zdie\u013eanou slu\u017ebou, vyhraden\u00fdm serverom alebo in\u0161tal\u00e1ciou na mieste a viacero prev\u00e1dzok.<\/span><span class=\"m\"><span>7 min \u010d\u00edtania<\/span><b>\u010c\u00edta\u0165 \u2192<\/b><\/span><\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-539316dd e-con e-atomic-element e-div-block-base e-default-div e-c9fd865-4a50 \" data-id=\"539316dd\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"539316dd\" data-e-type=\"e-div-block\" data-id=\"539316dd\">\n    <div class=\"elementor-element elementor-element-4f79afcb e-con e-atomic-element e-div-block-base e-default-div e-4fa9fe-ce86 \" data-id=\"4f79afcb\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"4f79afcb\" data-e-type=\"e-div-block\" data-id=\"4f79afcb\">\n    \t\t\t<p class=\"e-4dcf5c70-2ec7 e-paragraph-base e-default-p\" data-interaction-id=\"330a7a35\" data-e-type=\"widget\" data-id=\"330a7a35\">Uv\u00edtacia ponuka<\/p>\n\t\t\t\t\t<h2 data-interaction-id=\"56f1f7d5\" class=\"e-347faa43-4e20 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"56f1f7d5\">30 dn\u00ed sk\u00fa\u0161obnej verzie zdarma, migr\u00e1cia s asistenciou<\/h2>\n\t\t\t\t\t<p class=\"e-7f6310da-1caa e-paragraph-base e-default-p\" data-interaction-id=\"2ce27288\" data-e-type=\"widget\" data-id=\"2ce27288\">Sk\u00fa\u0161obn\u00e1 ponuka bez z\u00e1v\u00e4zkov. Poradca v\u00e1m zavol\u00e1, aby pochopil va\u0161e potreby a pripravil va\u0161e prostredie Klytic.<\/p>\n\t\t<div class=\"elementor-element elementor-element-35ea29a1 e-con e-atomic-element e-div-block-base e-default-div e-1cd48b22-e6da \" data-id=\"35ea29a1\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"35ea29a1\" data-e-type=\"e-div-block\" data-id=\"35ea29a1\">\n    \t\t\t<a href=\"\/essai-gratuit\/\" target=\"_self\" class=\"e-4a7886e3-652d e-button-base e-default-a\" data-interaction-id=\"19bfa8f1\" data-e-type=\"widget\" data-id=\"19bfa8f1\">\n\t\ud83d\ude80 Spusti\u0165 sk\u00fa\u0161obn\u00fa verziu zdarma\n<\/a>\n\t\t\t\t\t<a href=\"\/tarifs\/\" target=\"_self\" class=\"e-137e863d-dd0d e-button-base e-default-a\" data-interaction-id=\"326d82ab\" data-e-type=\"widget\" data-id=\"326d82ab\">\n\tZobrazi\u0165 cenn\u00edk\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"\u00dadaje firemnej telef\u00f3nie: kto m\u00e1 \u010do | Klytic","_seopress_titles_desc":"Hist\u00f3ria, nahr\u00e1vky, hlasov\u00e9 spr\u00e1vy, z\u00e1znamy, z\u00e1lohy: \u010do telef\u00f3nna platforma uchov\u00e1va a kto m\u00f4\u017ee vidie\u0165 volan\u00e9 \u010d\u00edsla.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"\u00dadaje firemnej telef\u00f3nie: kto m\u00e1 \u010do | Klytic","_seopress_social_fb_desc":"Hist\u00f3ria, nahr\u00e1vky, hlasov\u00e9 spr\u00e1vy, z\u00e1znamy, z\u00e1lohy: \u010do telef\u00f3nna platforma uchov\u00e1va a kto m\u00f4\u017ee vidie\u0165 volan\u00e9 \u010d\u00edsla.","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"\u00dadaje firemnej telef\u00f3nie: kto m\u00e1 \u010do | Klytic","_seopress_social_twitter_desc":"Hist\u00f3ria, nahr\u00e1vky, hlasov\u00e9 spr\u00e1vy, z\u00e1znamy, z\u00e1lohy: \u010do telef\u00f3nna platforma uchov\u00e1va a kto m\u00f4\u017ee vidie\u0165 volan\u00e9 \u010d\u00edsla.","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-7804","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/pages\/7804","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/comments?post=7804"}],"version-history":[{"count":1,"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/pages\/7804\/revisions"}],"predecessor-version":[{"id":8701,"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/pages\/7804\/revisions\/8701"}],"wp:attachment":[{"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/media?parent=7804"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}