{"id":2332,"date":"2026-09-30T14:12:54","date_gmt":"2026-09-30T12:12:54","guid":{"rendered":"https:\/\/eu.klytic.com\/podmienky-pouzivania-klytic-crm\/"},"modified":"2026-09-30T14:12:54","modified_gmt":"2026-09-30T12:12:54","slug":"podmienky-pouzivania-klytic-crm","status":"publish","type":"page","link":"https:\/\/eu.klytic.com\/sk\/podmienky-pouzivania-klytic-crm\/","title":{"rendered":"Podmienky pou\u017e\u00edvania Klytic CRM"},"content":{"rendered":"\t\t
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V\u0161eobecn\u00e9 podmienky pou\u017e\u00edvania \u2013 Klytic CRM<\/h1>\n\t\t\t\t\t

Preklad je poskytnut\u00fd len na informa\u010dn\u00e9 \u00fa\u010dely. Pr\u00e1vne z\u00e1v\u00e4zn\u00e1 je iba franc\u00fazska verzia.<\/em><\/p>\n\t\t\t\t\t

Verzia z 29. septembra 2026<\/p>\n\t\t\t\t\t

1. Predmet<\/h2>\n\t\t\t\t\t

Tieto Podmienky pou\u017e\u00edvania vymedzuj\u00fa osobitn\u00e9 podmienky pou\u017e\u00edvania slu\u017eby Klytic CRM<\/a> a dop\u013a\u0148aj\u00fa VOP<\/a> Poskytovate\u013ea.<\/p>\n\t\t\t\t\t

2. Profesion\u00e1lne a z\u00e1konn\u00e9 pou\u017e\u00edvanie<\/h2>\n\t\t\t\t\t

Klytic CRM je ur\u010den\u00fd na riadenie vz\u0165ahov so z\u00e1kazn\u00edkmi, potenci\u00e1lnych z\u00e1kazn\u00edkov, kontaktov, produktov, obchodn\u00fdch pr\u00edle\u017eitost\u00ed a obchodn\u00fdch procesov Z\u00e1kazn\u00edka.

Z\u00e1kazn\u00edk zodpoved\u00e1 za pou\u017e\u00edvanie slu\u017eby a za \u00fadaje, ktor\u00e9 do nej zaznamen\u00e1va.

Zav\u00e4zuje sa dodr\u017eiava\u0165 pr\u00edslu\u0161n\u00e9 predpisy, najm\u00e4 v oblasti ochrany osobn\u00fdch \u00fadajov, obchodn\u00e9ho oslovovania, uchov\u00e1vania \u00fadajov a du\u0161evn\u00e9ho vlastn\u00edctva.

Z\u00e1kazn\u00edk nesmie pou\u017e\u00edva\u0165 slu\u017ebu na sprac\u00favanie alebo \u0161\u00edrenie \u00fadajov, ktor\u00e9 nie je z\u00e1konne opr\u00e1vnen\u00fd sprac\u00fava\u0165.<\/p>\n\t\t\t\t\t

3. \u00dadaje a zodpovednos\u0165<\/h2>\n\t\t\t\t\t

Z\u00e1kazn\u00edk zodpoved\u00e1 za:

- z\u00e1konnos\u0165 z\u00edskavania a pou\u017e\u00edvania \u00fadajov;
- spr\u00e1vnos\u0165 zaznamenan\u00fdch inform\u00e1ci\u00ed;
- pr\u00edstupov\u00e9 pr\u00e1va udelen\u00e9 pou\u017e\u00edvate\u013eom;
- dobu uchov\u00e1vania \u00fadajov;
- vymazanie alebo \u00fapravu \u00fadajov, ak sa u\u017e nemaj\u00fa uchov\u00e1va\u0165;
- informovanie dotknut\u00fdch os\u00f4b a v pr\u00edpade potreby z\u00edskanie ich s\u00fahlasu.

Poskytovate\u013e nezodpoved\u00e1 za s\u00falad sprac\u00favania vykon\u00e1van\u00e9ho Z\u00e1kazn\u00edkom, ak patr\u00ed do zodpovednosti Z\u00e1kazn\u00edka.<\/p>\n\t\t\t\t\t

4. Pou\u017e\u00edvatelia a pr\u00edstupov\u00e9 pr\u00e1va<\/h2>\n\t\t\t\t\t

Z\u00e1kazn\u00edk mus\u00ed ka\u017ed\u00e9mu pou\u017e\u00edvate\u013eovi prideli\u0165 individu\u00e1lny \u00fa\u010det, ak je to mo\u017en\u00e9.

Pr\u00edstupov\u00e9 pr\u00e1va musia by\u0165 obmedzen\u00e9 na pracovn\u00e9 potreby ka\u017ed\u00e9ho pou\u017e\u00edvate\u013ea.

\u00da\u010dty pou\u017e\u00edvate\u013eov, ktor\u00ed u\u017e nemaj\u00fa opr\u00e1vnenie na pr\u00edstup, sa musia bezodkladne deaktivova\u0165.

Prihlasovacie \u00fadaje, hesl\u00e1, k\u00f3dy na obnovenie a in\u00e9 overovacie tajomstv\u00e1 sa nesm\u00fa nikdy poskytn\u00fa\u0165 neopr\u00e1vnen\u00fdm osob\u00e1m.<\/p>\n\t\t\t\t\t

5. Kapacita a dimenzovanie<\/h2>\n\t\t\t\t\t

Z\u00e1kazn\u00edk si zvol\u00ed po\u010det pou\u017e\u00edvate\u013eov a kapacity zodpovedaj\u00face jeho potreb\u00e1m.

Pri vyhraden\u00fdch in\u0161tanci\u00e1ch a dedikovan\u00fdch serveroch sa zdroje odhaduj\u00fa najm\u00e4 pod\u013ea deklarovan\u00e9ho po\u010dtu pou\u017e\u00edvate\u013eov.

Tento odhad sa m\u00f4\u017ee sta\u0165 nedostato\u010dn\u00fdm v pr\u00edpade v\u00fdznamn\u00e9ho v\u00fdvoja \u010dinnosti alebo intenz\u00edvneho pou\u017e\u00edvania slu\u017eby.

Ve\u013ek\u00fd po\u010det extern\u00fdch pou\u017e\u00edvate\u013eov, ve\u013ek\u00fd objem \u00fadajov, katal\u00f3g s ve\u013ek\u00fdm po\u010dtom produktov, ve\u013ek\u00e9 mno\u017estvo oper\u00e1ci\u00ed alebo ak\u00e9ko\u013evek in\u00e9 intenz\u00edvne pou\u017e\u00edvanie m\u00f4\u017ee vy\u017eadova\u0165 zv\u00fd\u0161enie zdrojov.

Toto zv\u00fd\u0161enie m\u00f4\u017ee by\u0165 predmetom cenovej ponuky.

Niektor\u00e9 funkcie alebo \u00fapravy ur\u010den\u00e9 na udr\u017eanie alebo zlep\u0161enie v\u00fdkonu m\u00f4\u017eu by\u0165 tie\u017e fakturovan\u00e9 na z\u00e1klade cenovej ponuky.<\/p>\n\t\t\t\t\t

6. Katal\u00f3g a ve\u013ek\u00e9 objemy<\/h2>\n\t\t\t\t\t

Z\u00e1kazn\u00edk zodpoved\u00e1 za to, \u017ee zvolen\u00e9 dimenzovanie zodpoved\u00e1 objemu \u00fadajov a po\u010dtu polo\u017eiek, ktor\u00e9 chce spravova\u0165.

Spr\u00e1va mimoriadne rozsiahleho katal\u00f3gu, hromadn\u00fd import alebo aktualiz\u00e1cia \u00fadajov, automatizovan\u00e9 sprac\u00favanie alebo ak\u00e1ko\u013evek oper\u00e1cia vy\u017eaduj\u00faca v\u00fdznamn\u00fa v\u00fdpo\u010dtov\u00fa alebo indexa\u010dn\u00fa kapacitu m\u00f4\u017ee vy\u017eadova\u0165 osobitn\u00fa technick\u00fa slu\u017ebu.<\/p>\n\t\t\t\t\t

7. Zn\u00ed\u017eenie kapacity<\/h2>\n\t\t\t\t\t

Z\u00e1kazn\u00edk m\u00f4\u017ee po\u017eiada\u0165 o zn\u00ed\u017eenie predplatenej kapacity alebo dimenzovania.

Ak\u00e9ko\u013evek zn\u00ed\u017eenie kapacity vy\u017eaduj\u00face technick\u00fd z\u00e1sah je predmetom predch\u00e1dzaj\u00facej cenovej ponuky a vykon\u00e1 sa a\u017e po overen\u00ed jeho technickej uskuto\u010dnite\u013enosti.

Z\u00e1kazn\u00edk zost\u00e1va zodpovedn\u00fd za to, \u017ee nov\u00e9 dimenzovanie zodpoved\u00e1 jeho pou\u017e\u00edvaniu.<\/p>\n\t\t\t\t\t

8. Bezpe\u010dnos\u0165<\/h2>\n\t\t\t\t\t

Z\u00e1kazn\u00edk mus\u00ed zavies\u0165 bezpe\u010dnostn\u00e9 opatrenia primeran\u00e9 jeho \u010dinnosti a najm\u00e4 chr\u00e1ni\u0165 svoje \u00fa\u010dty, koncov\u00e9 zariadenia a administr\u00e1torsk\u00e9 pr\u00edstupy.

Ak\u00e9ko\u013evek podozrenie na kompromit\u00e1ciu sa mus\u00ed bezodkladne ozn\u00e1mi\u0165 Poskytovate\u013eovi.

Pre \u00fa\u010dty s administr\u00e1torsk\u00fdmi pr\u00e1vami sa m\u00e1 prednostne pou\u017e\u00edva\u0165 viacfaktorov\u00e9 overenie, ak je k dispoz\u00edcii.<\/p>\n\t\t\t\t\t

9. Prijatie<\/h2>\n\t\t\t\t\t

Predplatenie Klytic CRM znamen\u00e1 prijatie t\u00fdchto Podmienok pou\u017e\u00edvania.<\/p>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"Podmienky Klytic CRM: vz\u0165ahy so z\u00e1kazn\u00edkmi | Klytic Europe","_seopress_titles_desc":"V\u0161eobecn\u00e9 podmienky pou\u017e\u00edvania Klytic CRM: profesion\u00e1lne pou\u017e\u00edvanie, \u00fadaje a zodpovednos\u0165, pr\u00edstupov\u00e9 pr\u00e1va, dimenzovanie a bezpe\u010dnos\u0165.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"Podmienky Klytic CRM: vz\u0165ahy so z\u00e1kazn\u00edkmi | Klytic Europe","_seopress_social_fb_desc":"V\u0161eobecn\u00e9 podmienky pou\u017e\u00edvania Klytic CRM: profesion\u00e1lne pou\u017e\u00edvanie, \u00fadaje a zodpovednos\u0165, pr\u00edstupov\u00e9 pr\u00e1va, dimenzovanie a bezpe\u010dnos\u0165.","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"Podmienky Klytic CRM: vz\u0165ahy so z\u00e1kazn\u00edkmi | Klytic Europe","_seopress_social_twitter_desc":"V\u0161eobecn\u00e9 podmienky pou\u017e\u00edvania Klytic CRM: profesion\u00e1lne pou\u017e\u00edvanie, \u00fadaje a zodpovednos\u0165, pr\u00edstupov\u00e9 pr\u00e1va, dimenzovanie a bezpe\u010dnos\u0165.","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"podmienky pou\u017e\u00edvania Klytic CRM,podmienky pou\u017e\u00edvania,riadenie vz\u0165ahov so z\u00e1kazn\u00edkmi","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-2332","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/pages\/2332","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/comments?post=2332"}],"version-history":[{"count":0,"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/pages\/2332\/revisions"}],"wp:attachment":[{"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/media?parent=2332"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}