{"id":2322,"date":"2026-09-30T14:12:27","date_gmt":"2026-09-30T12:12:27","guid":{"rendered":"https:\/\/eu.klytic.com\/kvalita-sluzieb\/"},"modified":"2026-09-30T14:12:27","modified_gmt":"2026-09-30T12:12:27","slug":"kvalita-sluzieb","status":"publish","type":"page","link":"https:\/\/eu.klytic.com\/sk\/kvalita-sluzieb\/","title":{"rendered":"Kvalita slu\u017eieb"},"content":{"rendered":"\t\t
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\u2b50 Kvalita slu\u017eieb<\/p>\n\t\t\t\t\t

Kvalita ako ka\u017edodenn\u00e1 po\u017eiadavka<\/h1>\n\t\t\t\t\t

Kvalita slu\u017eieb je prirodzenou po\u017eiadavkou firiem, ktor\u00e9 n\u00e1m zveruj\u00fa svoje n\u00e1stroje. Zaviedli sme met\u00f3dy na jej meranie, sledovanie a neust\u00e1le zlep\u0161ovanie.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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Merate\u013en\u00e9 z\u00e1v\u00e4zky<\/h2>\n\t\t\t\t\t

Jasn\u00e9 ciele, ktor\u00e9 nepretr\u017eite sleduje n\u00e1\u0161 monitoring.<\/p>\n\t\t\n<\/div>\n

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99,9 %<\/p>\n\t\t\t\t\t

dostupnos\u0165 v cloude Klytic (99,95 % pri ponuke Enterprise alebo dedikovanom serveri)<\/p>\n\t\t\n<\/div>\n

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< 4 h<\/p>\n\t\t\t\t\t

na obnovenie slu\u017eby (RTO)<\/p>\n\t\t\n<\/div>\n

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< 2 h<\/p>\n\t\t\t\t\t

maxim\u00e1lnej straty \u00fadajov (RPO)<\/p>\n\t\t\n<\/div>\n

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30 dn\u00ed<\/p>\n\t\t\t\t\t

uchov\u00e1vania pravideln\u00fdch \u0161ifrovan\u00fdch z\u00e1loh<\/p>\n\t\t\n<\/div>\n

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Ka\u017ed\u00fd mesiac<\/p>\n\t\t\t\t\t

testovanie obnovy<\/p>\n\t\t\n<\/div>\n

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Nepretr\u017eite<\/p>\n\t\t\t\t\t

monitoring platforiem s automatick\u00fdmi upozorneniami<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n

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Na\u0161a met\u00f3da<\/h2>\n\t\t\t\t\t

N\u00e1\u0161 \u00fatvar kvality zaviedol n\u00e1stroje a pracovn\u00e9 met\u00f3dy, aby sme tieto z\u00e1v\u00e4zky dodr\u017eiavali a neust\u00e1le zlep\u0161ovali na\u0161e slu\u017eby.<\/p>\n\t\t\n<\/div>\n

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\ud83e\udd1d<\/p>\n\t\t\t\t\t

Pravideln\u00fd kontakt so z\u00e1kazn\u00edkmi<\/h3>\n\t\t\t\t\t

S vami zost\u00e1vame v pravidelnom kontakte, aby sme pochopili va\u0161e potreby a ich v\u00fdvoj. Uprednost\u0148ujeme transparentnos\u0165 a \u010destn\u00fa, \u00faprimn\u00fa komunik\u00e1ciu, aby sme pochopili va\u0161e skuto\u010dn\u00e9 potreby aj \u0165a\u017ekosti.<\/p>\n\t\t\n<\/div>\n

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\u23f1\ufe0f<\/p>\n\t\t\t\t\t

Individu\u00e1lne sledovanie slu\u017eieb<\/h3>\n\t\t\t\t\t

Syst\u00e9m kontroly term\u00ednov sleduje ka\u017ed\u00fd n\u00e1\u0161 z\u00e1sah. Ka\u017ed\u00e9 prekro\u010denie, ktor\u00e9 m\u00f4\u017eeme pripo\u010d\u00edta\u0165 na\u0161im slu\u017eb\u00e1m, vedie k \u00faprave na\u0161ich postupov a prostriedkov, aby sa neopakovalo.<\/p>\n\t\t\n<\/div>\n

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\ud83c\udf93<\/p>\n\t\t\t\t\t

\u0160kolenia a certifik\u00e1cie<\/h3>\n\t\t\t\t\t

Na\u0161e t\u00edmy pravidelne absolvuj\u00fa \u0161kolenia potvrden\u00e9 certifik\u00e1ciami. Na\u0161e intern\u00e9 pravidlo: v\u0161etko, \u010do sa vykon\u00e1, mus\u00ed by\u0165 mo\u017en\u00e9 certifikova\u0165.<\/p>\n\t\t\n<\/div>\n

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\ud83d\udcac<\/p>\n\t\t\t\t\t

\u013dudsk\u00e1 podpora<\/h3>\n\t\t\t\t\t

Franc\u00fazsky hovoriaci t\u00edm, dostupn\u00fd telefonicky a e-mailom, ktor\u00fd pozn\u00e1 va\u0161u in\u0161tal\u00e1ciu.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n

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Nahr\u00e1vanie hovorov<\/h2>\n\t\t\t\t\t

S cie\u013eom zlep\u0161i\u0165 kvalitu na\u0161ich odpoved\u00ed, \u0161koli\u0165 na\u0161e t\u00edmy a zabezpe\u010di\u0165 komunik\u00e1ciu m\u00f4\u017eu by\u0165 hovory s na\u0161ou podporou nahr\u00e1van\u00e9.<\/p>\n\t\t

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\u2713 Ukladan\u00e9 a spravovan\u00e9 v\u00fdlu\u010dne interne: \u017eiadna tretia strana k nim nem\u00e1 pr\u00edstup<\/p>\n\t\t\t\t\t

\u2713 Pr\u00edstup vyhraden\u00fd pre vedenie<\/p>\n\t\t\t\t\t

\u2713 Systematicky zni\u010den\u00e9 najnesk\u00f4r 30 dn\u00ed po hovore<\/p>\n\t\t\n<\/div>\n\t\t\t

V\u0161etko o va\u0161ich \u00fadajoch n\u00e1jdete na na\u0161ej str\u00e1nke Ochrana \u00fadajov<\/a>.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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Porozpr\u00e1vajme sa o va\u0161ich po\u017eiadavk\u00e1ch<\/h2>\n\t\t\t\t\t

\u00darove\u0148 slu\u017eieb, lehoty z\u00e1sahu, regula\u010dn\u00e9 po\u017eiadavky: spolu s vami priprav\u00edme ponuku na mieru.<\/p>\n\t\t\t\t\t\n\tPo\u017eiada\u0165 o cenov\u00fa ponuku\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"Kvalita slu\u017eieb a dostupnos\u0165 | Klytic Europe","_seopress_titles_desc":"Z\u00e1v\u00e4zky dostupnosti, \u013eudsk\u00e1 podpora a monitoring: ako Klytic ka\u017ed\u00fd de\u0148 zaru\u010duje kvalitu svojich slu\u017eieb.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"Kvalita slu\u017eieb a dostupnos\u0165 | Klytic Europe","_seopress_social_fb_desc":"Z\u00e1v\u00e4zky dostupnosti, \u013eudsk\u00e1 podpora a monitoring: ako Klytic ka\u017ed\u00fd de\u0148 zaru\u010duje kvalitu svojich slu\u017eieb.","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"Kvalita slu\u017eieb a dostupnos\u0165 | Klytic Europe","_seopress_social_twitter_desc":"Z\u00e1v\u00e4zky dostupnosti, \u013eudsk\u00e1 podpora a monitoring: ako Klytic ka\u017ed\u00fd de\u0148 zaru\u010duje kvalitu svojich slu\u017eieb.","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"kvalita slu\u017eieb,dostupnos\u0165,SLA,\u013eudsk\u00e1 podpora","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-2322","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/pages\/2322","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/comments?post=2322"}],"version-history":[{"count":0,"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/pages\/2322\/revisions"}],"wp:attachment":[{"href":"https:\/\/eu.klytic.com\/sk\/wp-json\/wp\/v2\/media?parent=2322"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}