{"id":7340,"date":"2026-10-12T13:04:28","date_gmt":"2026-10-12T11:04:28","guid":{"rendered":"https:\/\/eu.klytic.com\/durata-pastrare-inregistrari\/"},"modified":"2026-10-12T16:11:36","modified_gmt":"2026-10-12T14:11:36","slug":"durata-pastrare-inregistrari","status":"publish","type":"page","link":"https:\/\/eu.klytic.com\/ro\/durata-pastrare-inregistrari\/","title":{"rendered":"C\u00e2t timp se p\u0103streaz\u0103 \u00eenregistr\u0103rile telefonice"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7340\" class=\"elementor elementor-7340 elementor-6308\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3729e43 e-con-full kly-g e-flex e-con e-parent\" data-id=\"3729e43\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-44b9fb0 e-con-full kly-g-hero e-flex e-con e-parent\" data-id=\"44b9fb0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a3296c4 e-con-full kly-g-hero-in e-flex e-con e-parent\" data-id=\"a3296c4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3d22aa elementor-widget elementor-widget-text-editor\" data-id=\"d3d22aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kly-g-crumb\"><a href=\"\/\">Acas\u0103<\/a><span>\u203a<\/span>Ghiduri<span>\u203a<\/span>Telefonie<\/p><p class=\"kly-g-pill\" style=\"--pill:#fb7185\">Telefonie \u00b7 \u00cen\u021belege\u021bi<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e96d9d0 elementor-widget elementor-widget-heading\" data-id=\"e96d9d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">C\u00e2t timp se p\u0103streaz\u0103 \u00eenregistr\u0103rile telefonice<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-572b6fe elementor-widget elementor-widget-text-editor\" data-id=\"572b6fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kly-g-lead\">Nu exist\u0103 o durat\u0103 unic\u0103 valabil\u0103 pentru toate companiile. Durata decurge din motivul pentru care \u00eenregistra\u021bi: formare, evaluare, \u00eembun\u0103t\u0103\u021birea calit\u0103\u021bii sau dovada unei tranzac\u021bii atunci c\u00e2nd un text o prevede. Pentru \u00eenregistr\u0103rile f\u0103cute la locul de munc\u0103, CNIL indic\u0103 un reper de cel mult \u0219ase luni, cu excep\u021bia unui text sau a unei justific\u0103ri speciale.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af2629b elementor-widget elementor-widget-text-editor\" data-id=\"af2629b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kly-g-meta\"><span>Actualizat \u00een <b>octombrie 2026<\/b><\/span><span><b>7 min<\/b><\/span><span>Surse oficiale citate<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d848a8 e-con-full kly-g-body e-flex e-con e-parent\" data-id=\"6d848a8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-082f55c e-con-full kly-g-article e-flex e-con e-parent\" data-id=\"082f55c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b21bb77 elementor-widget elementor-widget-text-editor\" data-id=\"b21bb77\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>\u00cenregistrarea este o prelucrare de date<\/h2><p>O \u00eenregistrare con\u021bine vocea unui angajat \u0219i pe cea a interlocutorului s\u0103u, adesea numele lor, uneori informa\u021bii sensibile spuse pe parcursul conversa\u021biei. Este o prelucrare de date cu caracter personal \u00een sensul GDPR. Dou\u0103 principii din articolul 5 se aplic\u0103 direct: datele sunt colectate \u00een scopuri determinate, explicite \u0219i legitime \u0219i sunt p\u0103strate pe o perioad\u0103 care nu dep\u0103\u0219e\u0219te ceea ce este necesar pentru \u00eendeplinirea acestor scopuri.<\/p><p>A\u0219adar, durata nu se alege prima. Ea se deduce din scop. O companie care nu poate spune de ce \u00eenregistreaz\u0103 nu poate spune nici c\u00e2t timp p\u0103streaz\u0103.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30d443c elementor-widget elementor-widget-text-editor\" data-id=\"30d443c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Scopurile admise \u0219i ce justific\u0103 ele<\/h2><p>Fi\u0219a CNIL privind ascultarea \u0219i \u00eenregistrarea apelurilor la locul de munc\u0103 men\u021bioneaz\u0103 scopuri admise: formarea angaja\u021bilor, evaluarea lor, \u00eembun\u0103t\u0103\u021birea calit\u0103\u021bii serviciului \u0219i, \u00een cazurile limitate prev\u0103zute de un text, dovada unui contract sau a unei tranzac\u021bii. Dispozitivul trebuie s\u0103 r\u0103spund\u0103 unei necesit\u0103\u021bi recunoscute \u0219i s\u0103 r\u0103m\u00e2n\u0103 propor\u021bionat cu obiectivul.<\/p><div class='kly-table'><table><thead><tr><th>Scop<\/th><th>Ce trebuie p\u0103strat<\/th><th>Cine are nevoie s\u0103 asculte<\/th><\/tr><\/thead><tbody><tr><td>Formare<\/td><td>C\u00e2teva apeluri alese, pe durata unei sesiuni sau a unui ciclu<\/td><td>Formatorul, angajatul vizat<\/td><\/tr><tr><td>Evaluare \u0219i calitate<\/td><td>Apelurile necesare pentru o gril\u0103 de analiz\u0103; grila \u00eens\u0103\u0219i<\/td><td>\u0218eful de echip\u0103 sau responsabilul departamentului de calitate<\/td><\/tr><tr><td>Dovada unei tranzac\u021bii<\/td><td>Apelurile care con\u021bin un angajament, atunci c\u00e2nd un text o prevede<\/td><td>Departamentul care gestioneaz\u0103 contractele sau litigiile<\/td><\/tr><\/tbody><\/table><\/div><p>Aceea\u0219i fi\u0219\u0103 stabile\u0219te limite. Angajatorul nu poate institui un dispozitiv de ascultare sau de \u00eenregistrare permanent sau sistematic, cu excep\u021bia unui text legal special. \u00cenregistrarea tuturor apelurilor pentru a descuraja comportamentele nepotrivite nu este admis\u0103: o \u00eenregistrare declan\u0219at\u0103 de angajat este considerat\u0103 mai pu\u021bin intruziv\u0103. Angaja\u021bii trebuie s\u0103 poat\u0103 efectua apeluri personale pe linii ne\u00eenregistrate sau s\u0103 poat\u0103 opri \u00eenregistrarea; acela\u0219i lucru este valabil pentru reprezentan\u021bii salaria\u021bilor \u00een exercitarea mandatului lor.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d64d002 elementor-widget elementor-widget-text-editor\" data-id=\"d64d002\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Informarea \u0219i restr\u00e2ngerea ascult\u0103rii<\/h2><p>Informarea vine \u00eenaintea activ\u0103rii.<\/p><ul><li><strong>Reprezentan\u021bii salaria\u021bilor<\/strong> sunt informa\u021bi \u0219i consulta\u021bi \u00eenainte de instituirea dispozitivului.<\/li><li><strong>Angaja\u021bii<\/strong> \u0219tiu c\u00e2nd pot fi asculta\u021bi sau \u00eenregistra\u021bi, de ce, de c\u0103tre cine \u0219i pentru c\u00e2t timp.<\/li><li><strong>Interlocutorii<\/strong> sunt informa\u021bi la \u00eenceputul apelului, \u00een general printr-un anun\u021b scurt, cu trimitere la o informare complet\u0103. CNIL precizeaz\u0103 c\u0103 ace\u0219tia trebuie s\u0103 fie informa\u021bi cu privire la dreptul lor de opozi\u021bie \u00eenainte de sf\u00e2r\u0219itul conversa\u021biei.<\/li><li><strong>Eviden\u021ba activit\u0103\u021bilor de prelucrare<\/strong> men\u021bioneaz\u0103 dispozitivul, iar responsabilul cu protec\u021bia datelor (DPO) este implicat, dac\u0103 a fost desemnat.<\/li><\/ul><p>Accesul trebuie limitat la departamentele vizate de obiectiv, cu autoriz\u0103ri \u0219i trasabilitatea ac\u021biunilor efectuate. \u00cen practic\u0103: pu\u021bine persoane au dreptul s\u0103 asculte, acest drept este distinct de cel de a efectua apeluri, iar lista persoanelor autorizate este revizuit\u0103 periodic. Pentru Klytic Tel, aplicarea este descris\u0103 \u00een <a href='\/ro\/acces-inregistrari-telefonice\/'>Cine poate asculta \u00eenregistr\u0103rile \u00een Klytic Tel<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e19327d elementor-widget elementor-widget-text-editor\" data-id=\"e19327d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Duratele: ce spune CNIL<\/h2><p>Fi\u0219a CNIL ofer\u0103 dou\u0103 repere pentru \u00eenregistr\u0103rile f\u0103cute la locul de munc\u0103:<\/p><ul><li>\u00eenregistr\u0103rile pot fi p\u0103strate <strong>cel mult \u0219ase luni<\/strong>, cu excep\u021bia unui text care impune o durat\u0103 specific\u0103 sau a unei justific\u0103ri speciale;<\/li><li>documentele de analiz\u0103, rapoartele sau grilele de evaluare pot fi p\u0103strate <strong>p\u00e2n\u0103 la un an<\/strong>.<\/li><\/ul><p>Ea recomand\u0103, de asemenea, o bun\u0103 practic\u0103: utilizarea \u00eenregistr\u0103rilor \u00een zilele urm\u0103toare, redactarea documentelor de analiz\u0103, apoi \u0219tergerea rapid\u0103 a \u00eenregistr\u0103rilor. \u0218ase luni reprezint\u0103 un plafon, nu o \u021bint\u0103.<\/p><p>Aceste repere nu acoper\u0103 toate cazurile. Unele sectoare au propriile texte, care impun o durat\u0103 mai lung\u0103 sau mai scurt\u0103 pentru apelurile care con\u021bin un angajament. Dac\u0103 activitatea dumneavoastr\u0103 este reglementat\u0103, regula sectorial\u0103 prevaleaz\u0103: verifica\u021bi-o cu responsabilul cu protec\u021bia datelor (DPO) sau cu consilierul dumneavoastr\u0103 \u00eenainte de a o stabili pe a dumneavoastr\u0103.<\/p><div class='kly-g-note'><p>Pagina CNIL utilizat\u0103 aici dateaz\u0103 din 2009 \u0219i poart\u0103 men\u021biunea \u201eobsolet\u0103, \u00een curs de actualizare\u201d (traducere). Ea r\u0103m\u00e2ne referin\u021ba publicat\u0103 de autoritate pe acest subiect la data consult\u0103rii. Verifica\u021bi dac\u0103 exist\u0103 o versiune mai recent\u0103 \u00eenainte de a v\u0103 fixa regula.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-404d706 elementor-widget elementor-widget-text-editor\" data-id=\"404d706\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>O metod\u0103 pentru a v\u0103 stabili durata<\/h2><ol><li><strong>Formula\u021bi scopul \u00een scris<\/strong>, linie cu linie sau coad\u0103 cu coad\u0103: recep\u021bia clien\u021bilor pentru calitate, departamentul comercial pentru dovad\u0103 \u0219i a\u0219a mai departe.<\/li><li><strong>Limita\u021bi perimetrul<\/strong>: sunt \u00eenregistrate doar liniile care au un motiv s\u0103 fie \u00eenregistrate.<\/li><li><strong>Stabili\u021bi o durat\u0103<\/strong> pentru fiecare scop, f\u0103r\u0103 a dep\u0103\u0219i reperul CNIL, cu excep\u021bia unui text sau a unei justific\u0103ri scrise.<\/li><li><strong>Trata\u021bi datele derivate<\/strong>: transcrierile, rezumatele, grilele de analiz\u0103 \u0219i mesajele vocale copiate \u00een serviciul de e-mail au propria durat\u0103. \u0218tergerea fi\u0219ierului audio nu \u0219terge \u0219i transcrierea sa.<\/li><li><strong>Revizui\u021bi<\/strong> regula \u0219i lista persoanelor autorizate cel pu\u021bin o dat\u0103 pe an.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df49dc3 elementor-widget elementor-widget-text-editor\" data-id=\"df49dc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Backupul nu este durata de p\u0103strare<\/h2><p>Coexist\u0103 dou\u0103 ceasuri \u0219i nu trebuie confundate.<\/p><p><strong>Durata de p\u0103strare<\/strong> este decizia dumneavoastr\u0103: c\u00e2t timp r\u0103m\u00e2ne \u00eenregistrarea disponibil\u0103 pentru ascultare \u00een serviciu. <strong>Reten\u021bia backupurilor<\/strong> este o m\u0103sur\u0103 tehnic\u0103 a operatorului platformei: c\u00e2t timp este p\u0103strat\u0103 o copie a \u00eentregului serviciu pentru a-l putea restaura dup\u0103 un incident.<\/p><p>C\u00e2nd \u0219terge\u021bi o \u00eenregistrare, aceasta dispare din serviciu. O copie poate r\u0103m\u00e2ne \u00een backupuri p\u00e2n\u0103 la expirarea acestora. Aceast\u0103 copie nu este accesibil\u0103 utilizatorilor; ea serve\u0219te doar la o restaurare. Men\u021biona\u021bi-o \u00een informarea \u0219i \u00een eviden\u021ba dumneavoastr\u0103: este mai corect dec\u00e2t s\u0103 afirma\u021bi o \u0219tergere imediat\u0103 \u0219i total\u0103.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c273a8 elementor-widget elementor-widget-text-editor\" data-id=\"8c273a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>\u00centreb\u0103ri frecvente<\/h2><h3>Se pot \u00eenregistra toate apelurile companiei?<\/h3><p>CNIL indic\u0103 faptul c\u0103 o \u00eenregistrare permanent\u0103 sau sistematic\u0103 nu este admis\u0103, cu excep\u021bia unui text legal special. \u00cenregistra\u021bi liniile care au un scop.<\/p><h3>Trebuie anun\u021bat interlocutorul?<\/h3><p>Da, la \u00eenceputul apelului, cu posibilitatea de a se opune \u00eenainte de sf\u00e2r\u0219itul conversa\u021biei.<\/p><h3>Cine trebuie s\u0103 poat\u0103 asculta?<\/h3><p>Doar persoanele vizate de scop. Consulta\u021bi <a href='\/ro\/acces-inregistrari-telefonice\/'>Cine poate asculta \u00eenregistr\u0103rile \u00een Klytic Tel<\/a>.<\/p><h3>Unde sunt stocate \u00eenregistr\u0103rile?<\/h3><p>Pe platforma de telefonie, \u00eempreun\u0103 cu alte urme ale apelului. Consulta\u021bi <a href='\/ro\/date-telefonie-companie\/'>Ce \u0219tie o platform\u0103 de telefonie despre compania dumneavoastr\u0103<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcbbad7 kly-g-klytic elementor-widget elementor-widget-text-editor\" data-id=\"fcbbad7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Unde se situeaz\u0103 Klytic<\/h2><p>\u00cenregistrarea apelurilor este o func\u021bie a Klytic Tel, disponibil\u0103 \u00eenc\u0103 de la Linia de baz\u0103. Nu se activeaz\u0103 implicit peste tot: alege\u021bi, \u00eempreun\u0103 cu Klytic, liniile sau cozile unde are un scop. Transcrierea \u0219i rezumatul conversa\u021biilor fac parte din Linia Business; acestea sunt date derivate, care trebuie acoperite de regula dumneavoastr\u0103.<\/p><p>\u00cenregistr\u0103rile sunt p\u0103strate pe serverul de telefonie dedicat organiza\u021biei dumneavoastr\u0103, \u00een zona de g\u0103zduire aleas\u0103 sau pe serverele dumneavoastr\u0103. Durata de p\u0103strare se stabile\u0219te conform regulii dumneavoastr\u0103. Klytic nu stabile\u0219te o durat\u0103 legal\u0103 \u00een locul dumneavoastr\u0103 \u0219i nu \u00eel \u00eenlocuie\u0219te pe responsabilul dumneavoastr\u0103 cu protec\u021bia datelor (DPO).<\/p><p>Telefonia este salvat\u0103 zilnic, cu o reten\u021bie de 30 de zile. Prin urmare, o copie a unei \u00eenregistr\u0103ri \u0219terse poate r\u0103m\u00e2ne \u00een backupuri p\u00e2n\u0103 la 30 de zile, f\u0103r\u0103 a fi accesibil\u0103 utilizatorilor. Un contract de prelucrare a datelor este furnizat la semnare.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c20788f kly-g-disclaimer elementor-widget elementor-widget-text-editor\" data-id=\"c20788f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Aceast\u0103 pagin\u0103 descrie un cadru general. Nu \u00eenlocuie\u0219te avizul responsabilului dumneavoastr\u0103 cu protec\u021bia datelor (DPO) sau al consilierului dumneavoastr\u0103 \u0219i nici textele specifice sectorului dumneavoastr\u0103.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c67d51e kly-g-legal elementor-widget elementor-widget-text-editor\" data-id=\"c67d51e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Situa\u021bia juridic\u0103 la 11 octombrie 2026.<\/b> Reperele de durat\u0103 (\u0219ase luni pentru \u00eenregistr\u0103ri, un an pentru documentele de analiz\u0103) provin din fi\u0219a CNIL \u201eL\u2019\u00e9coute et l\u2019enregistrement des appels sur le lieu de travail\u201d (Ascultarea \u0219i \u00eenregistrarea apelurilor la locul de munc\u0103), publicat\u0103 \u00een 2009 \u0219i semnalat\u0103 de CNIL ca obsolet\u0103 \u0219i \u00een curs de actualizare. Un text sectorial poate impune o alt\u0103 durat\u0103.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fb7f8e kly-g-sources elementor-widget elementor-widget-text-editor\" data-id=\"3fb7f8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Surse<\/h2><p>Consultate \u00een octombrie 2026.<\/p><ul><li>CNIL, \u201eL\u2019\u00e9coute et l\u2019enregistrement des appels sur le lieu de travail\u201d (Ascultarea \u0219i \u00eenregistrarea apelurilor la locul de munc\u0103), publicat\u0103 la 5 mai 2009, cu men\u021biunea \u201eobsolet\u0103 \u0219i \u00een curs de actualizare\u201d (traducere): scopuri admise, interzicerea unui dispozitiv permanent sau sistematic, cu excep\u021bia unui text, linii ne\u00eenregistrate pentru apelurile personale, informarea reprezentan\u021bilor salaria\u021bilor, a angaja\u021bilor \u0219i a interlocutorilor, dreptul de opozi\u021bie, acces limitat \u0219i trasabilitate, p\u0103strare de p\u00e2n\u0103 la \u0219ase luni pentru \u00eenregistr\u0103ri \u0219i de un an pentru documentele de analiz\u0103. <a href='https:\/\/www.cnil.fr\/fr\/lecoute-et-lenregistrement-des-appels-sur-le-lieu-de-travail' rel='noopener' target='_blank'>cnil.fr<\/a><\/li><li>GDPR, articolul 5: limitarea legat\u0103 de scop \u0219i limitarea legat\u0103 de stocare. <a href='https:\/\/www.cnil.fr\/fr\/reglement-europeen-protection-donnees\/chapitre2' rel='noopener' target='_blank'>cnil.fr<\/a><\/li><li>Klytic, pagina Klytic Tel: \u00eenregistrarea apelurilor \u00eenc\u0103 de la Linia de baz\u0103, transcriere \u0219i rezumat pe Linia Business. <a href='https:\/\/www.klytic.com\/telephonie\/' rel='noopener' target='_blank'>klytic.com<\/a><\/li><li>Klytic, \u00eentreb\u0103ri frecvente: backup zilnic pentru Klytic Tel, p\u0103strat 30 de zile. <a href='https:\/\/www.klytic.com\/foire-aux-questions\/' rel='noopener' target='_blank'>klytic.com<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e66fc6e e-con-full kly-g-aside e-flex e-con e-parent\" data-id=\"e66fc6e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-634e160 elementor-widget elementor-widget-html\" data-id=\"634e160\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav class=\"kly-g-toc\" aria-label=\"Pe aceast\u0103 pagin\u0103\"><p>Pe aceast\u0103 pagin\u0103<\/p><ol><\/ol><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-346c773 elementor-widget elementor-widget-text-editor\" data-id=\"346c773\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"kly-g-cta\"><h3>Implementa\u021bi \u00eenregistrarea apelurilor<\/h3><p>Preg\u0103tim \u00eempreun\u0103 cu dumneavoastr\u0103 liniile \u00eenregistrate, anun\u021bul pentru apelan\u021bi \u0219i persoanele autorizate s\u0103 asculte.<\/p><p><a class=\"kly-g-btn\" href=\"\/ro\/contact\/\">Discuta\u021bi cu un consultant \u2192<\/a><\/p><p style=\"margin:0\"><a class=\"kly-g-btn ghost\" href=\"\/ro\/klytic-tel\/\">Descoperi\u021bi Klytic Tel<\/a><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f0bb9a0 e-con-full kly-g-related e-flex e-con e-parent\" data-id=\"f0bb9a0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e30421b elementor-widget elementor-widget-text-editor\" data-id=\"e30421b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Citi\u021bi \u0219i<\/h2><div class=\"kly-g-grid\"><a class=\"kly-g-card\" href=\"\/ro\/acces-inregistrari-telefonice\/\" style=\"--cat:#e11d48\"><span class=\"c\">Utiliza\u021bi \u00b7 Telefonie<\/span><span class=\"t\">Cine poate asculta \u00eenregistr\u0103rile \u00een Klytic Tel<\/span><span class=\"q\">Unde sunt \u00eenregistr\u0103rile \u00een Klytic Tel, cum rezerva\u021bi ascultarea pentru c\u00e2teva persoane, ce linii \u00eenregistra\u021bi \u0219i cazul mesajului vocal primit pe e-mail.<\/span><span class=\"m\"><span>5 min de lectur\u0103<\/span><b>Citi\u021bi \u2192<\/b><\/span><\/a><a class=\"kly-g-card\" href=\"\/ro\/date-telefonie-companie\/\" style=\"--cat:#e11d48\"><span class=\"c\">\u00cen\u021belege\u021bi \u00b7 Telefonie<\/span><span class=\"t\">Ce \u0219tie o platform\u0103 de telefonie despre compania dumneavoastr\u0103<\/span><span class=\"q\">Un apel las\u0103 urme chiar \u0219i f\u0103r\u0103 \u00eenregistrare: istoric, agend\u0103, mesaje vocale, jurnale, backupuri. Cine le de\u021bine \u0219i cine vede numerele.<\/span><span class=\"m\"><span>7 min de lectur\u0103<\/span><b>Citi\u021bi \u2192<\/b><\/span><\/a><a class=\"kly-g-card\" href=\"\/ro\/securizare-telefonie-ip-frauda\/\" style=\"--cat:#e11d48\"><span class=\"c\">\u00cen\u021belege\u021bi \u00b7 Telefonie<\/span><span class=\"t\">Securizarea unei telefonii IP \u0219i limitarea fraudei<\/span><span class=\"q\">Frauda telefonic\u0103 se pl\u0103te\u0219te prin apeluri c\u0103tre numere cu tarif special, adesea \u00een afara programului. Ce este expus, controalele, semnele unui cont deturnat.<\/span><span class=\"m\"><span>7 min de lectur\u0103<\/span><b>Citi\u021bi \u2192<\/b><\/span><\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-539316dd e-con e-atomic-element e-div-block-base e-default-div e-c9fd865-4a50 \" data-id=\"539316dd\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"539316dd\" data-e-type=\"e-div-block\" data-id=\"539316dd\">\n    <div class=\"elementor-element elementor-element-4f79afcb e-con e-atomic-element e-div-block-base e-default-div e-4fa9fe-ce86 \" data-id=\"4f79afcb\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"4f79afcb\" data-e-type=\"e-div-block\" data-id=\"4f79afcb\">\n    \t\t\t<p class=\"e-4dcf5c70-2ec7 e-paragraph-base e-default-p\" data-interaction-id=\"330a7a35\" data-e-type=\"widget\" data-id=\"330a7a35\">Ofert\u0103 de bun venit<\/p>\n\t\t\t\t\t<h2 data-interaction-id=\"56f1f7d5\" class=\"e-347faa43-4e20 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"56f1f7d5\">30 de zile de prob\u0103 gratuit\u0103, migrare asistat\u0103<\/h2>\n\t\t\t\t\t<p class=\"e-7f6310da-1caa e-paragraph-base e-default-p\" data-interaction-id=\"2ce27288\" data-e-type=\"widget\" data-id=\"2ce27288\">Ofert\u0103 de prob\u0103 f\u0103r\u0103 angajament. Un consilier v\u0103 sun\u0103 \u00eenapoi pentru a v\u0103 \u00een\u021belege nevoile \u0219i a v\u0103 preg\u0103ti spa\u021biul Klytic.<\/p>\n\t\t<div class=\"elementor-element elementor-element-35ea29a1 e-con e-atomic-element e-div-block-base e-default-div e-1cd48b22-e6da \" data-id=\"35ea29a1\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"35ea29a1\" data-e-type=\"e-div-block\" data-id=\"35ea29a1\">\n    \t\t\t<a href=\"\/essai-gratuit\/\" target=\"_self\" class=\"e-4a7886e3-652d e-button-base e-default-a\" data-interaction-id=\"19bfa8f1\" data-e-type=\"widget\" data-id=\"19bfa8f1\">\n\t\ud83d\ude80 \u00cencepe\u021bi proba gratuit\u0103\n<\/a>\n\t\t\t\t\t<a href=\"\/tarifs\/\" target=\"_self\" class=\"e-137e863d-dd0d e-button-base e-default-a\" data-interaction-id=\"326d82ab\" data-e-type=\"widget\" data-id=\"326d82ab\">\n\tVede\u021bi pre\u021burile\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"Durata de p\u0103strare a \u00eenregistr\u0103rilor apelurilor | Klytic","_seopress_titles_desc":"\u00cenregistrarea unui apel este o prelucrare de date. Scop, informare, acces \u0219i durat\u0103: reperul CNIL \u0219i metoda pentru a o stabili pe a dumneavoastr\u0103.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"Durata de p\u0103strare a \u00eenregistr\u0103rilor apelurilor | Klytic","_seopress_social_fb_desc":"\u00cenregistrarea unui apel este o prelucrare de date. 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