{"id":1973,"date":"2026-09-30T09:53:38","date_gmt":"2026-09-30T07:53:38","guid":{"rendered":"https:\/\/eu.klytic.com\/calitatea-serviciilor\/"},"modified":"2026-09-30T09:53:38","modified_gmt":"2026-09-30T07:53:38","slug":"calitatea-serviciilor","status":"publish","type":"page","link":"https:\/\/eu.klytic.com\/ro\/calitatea-serviciilor\/","title":{"rendered":"Calitatea serviciilor"},"content":{"rendered":"\t\t
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\u2b50 Calitatea serviciilor<\/p>\n\t\t\t\t\t

Calitatea, o exigen\u021b\u0103 zilnic\u0103<\/h1>\n\t\t\t\t\t

Calitatea serviciilor este o cerin\u021b\u0103 fireasc\u0103 a companiilor care ne \u00eencredin\u021beaz\u0103 instrumentele lor. Am implementat metode pentru a o m\u0103sura, a o urm\u0103ri \u0219i a o \u00eembun\u0103t\u0103\u021bi continuu.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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Angajamente m\u0103surabile<\/h2>\n\t\t\t\t\t

Obiective clare, urm\u0103rite permanent de sistemul nostru de monitorizare.<\/p>\n\t\t\n<\/div>\n

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99,9 %<\/p>\n\t\t\t\t\t

disponibilitate \u00een cloudul Klytic (99,95 % pentru oferta Enterprise sau cu server dedicat)<\/p>\n\t\t\n<\/div>\n

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< 4 h<\/p>\n\t\t\t\t\t

pentru repunerea \u00een func\u021biune a serviciului (RTO)<\/p>\n\t\t\n<\/div>\n

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< 2 h<\/p>\n\t\t\t\t\t

de date pierdute, maximum (RPO)<\/p>\n\t\t\n<\/div>\n

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30 de zile<\/p>\n\t\t\t\t\t

reten\u021bie a copiilor de rezerv\u0103 periodice criptate<\/p>\n\t\t\n<\/div>\n

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Lunar<\/p>\n\t\t\t\t\t

restaur\u0103ri testate<\/p>\n\t\t\n<\/div>\n

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Continuu<\/p>\n\t\t\t\t\t

monitorizarea platformelor, cu alerte automate<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n

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Metoda noastr\u0103<\/h2>\n\t\t\t\t\t

Departamentul nostru de calitate a implementat instrumente \u0219i metode de lucru pentru a respecta aceste angajamente \u0219i a ne \u00eembun\u0103t\u0103\u021bi continuu presta\u021biile.<\/p>\n\t\t\n<\/div>\n

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\ud83e\udd1d<\/p>\n\t\t\t\t\t

Urm\u0103rirea periodic\u0103 a clien\u021bilor no\u0219tri<\/h3>\n\t\t\t\t\t

P\u0103str\u0103m un contact regulat cu dumneavoastr\u0103 pentru a v\u0103 \u00een\u021belege nevoile \u0219i evolu\u021bia acestora. Punem accent pe transparen\u021b\u0103 \u0219i pe un dialog onest \u0219i sincer, pentru a \u00een\u021belege at\u00e2t nevoile dumneavoastr\u0103 reale, c\u00e2t \u0219i dificult\u0103\u021bile.<\/p>\n\t\t\n<\/div>\n

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\u23f1\ufe0f<\/p>\n\t\t\t\t\t

Monitorizarea personalizat\u0103 a presta\u021biilor<\/h3>\n\t\t\t\t\t

Un sistem de control al termenelor urm\u0103re\u0219te fiecare dintre interven\u021biile noastre. Orice dep\u0103\u0219ire imputabil\u0103 serviciilor noastre duce la corectarea procedurilor \u0219i a resurselor noastre, astfel \u00eenc\u00e2t s\u0103 nu se repete.<\/p>\n\t\t\n<\/div>\n

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\ud83c\udf93<\/p>\n\t\t\t\t\t

Formare \u0219i certificare<\/h3>\n\t\t\t\t\t

Echipele noastre particip\u0103 periodic la cursuri de formare, validate prin certific\u0103ri. Regula noastr\u0103 intern\u0103: tot ceea ce realiz\u0103m trebuie s\u0103 poat\u0103 fi certificat.<\/p>\n\t\t\n<\/div>\n

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\ud83d\udcac<\/p>\n\t\t\t\t\t

Un suport uman<\/h3>\n\t\t\t\t\t

O echip\u0103 vorbitoare de limba francez\u0103, disponibil\u0103 telefonic \u0219i prin e-mail, care v\u0103 cunoa\u0219te instalarea.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n

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\u00cenregistrarea apelurilor<\/h2>\n\t\t\t\t\t

Pentru a \u00eembun\u0103t\u0103\u021bi calitatea r\u0103spunsurilor noastre, a ne forma echipele \u0219i a securiza comunic\u0103rile, apelurile cu echipa noastr\u0103 de suport pot fi \u00eenregistrate.<\/p>\n\t\t

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\u2713 Stocate \u0219i gestionate exclusiv intern: niciun ter\u021b nu are acces la ele<\/p>\n\t\t\t\t\t

\u2713 Acces rezervat conducerii<\/p>\n\t\t\t\t\t

\u2713 Distruse sistematic cel t\u00e2rziu la 30 de zile dup\u0103 apel<\/p>\n\t\t\n<\/div>\n\t\t\t

Pentru a afla totul despre datele dumneavoastr\u0103, consulta\u021bi pagina noastr\u0103 Protec\u021bia datelor<\/a>.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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S\u0103 discut\u0103m despre cerin\u021bele dumneavoastr\u0103<\/h2>\n\t\t\t\t\t

Nivel de serviciu, termene de interven\u021bie, constr\u00e2ngeri de reglementare: construim \u00eempreun\u0103 cu dumneavoastr\u0103 o ofert\u0103 adaptat\u0103.<\/p>\n\t\t\t\t\t\n\tSolicita\u021bi o ofert\u0103\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"Calitatea serviciilor \u0219i disponibilitate | Klytic Europe","_seopress_titles_desc":"Angajamente de disponibilitate, suport uman \u0219i monitorizare: cum garanteaz\u0103 Klytic zi de zi calitatea serviciilor sale.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"Calitatea serviciilor \u0219i disponibilitate | Klytic Europe","_seopress_social_fb_desc":"Angajamente de disponibilitate, suport uman \u0219i monitorizare: cum garanteaz\u0103 Klytic zi de zi calitatea serviciilor sale.","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"Calitatea serviciilor \u0219i disponibilitate | Klytic Europe","_seopress_social_twitter_desc":"Angajamente de disponibilitate, suport uman \u0219i monitorizare: cum garanteaz\u0103 Klytic zi de zi calitatea serviciilor sale.","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"calitatea serviciilor,disponibilitate,SLA,suport uman","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-1973","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eu.klytic.com\/ro\/wp-json\/wp\/v2\/pages\/1973","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.klytic.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eu.klytic.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/ro\/wp-json\/wp\/v2\/comments?post=1973"}],"version-history":[{"count":0,"href":"https:\/\/eu.klytic.com\/ro\/wp-json\/wp\/v2\/pages\/1973\/revisions"}],"wp:attachment":[{"href":"https:\/\/eu.klytic.com\/ro\/wp-json\/wp\/v2\/media?parent=1973"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}