{"id":1967,"date":"2026-09-30T09:53:22","date_gmt":"2026-09-30T07:53:22","guid":{"rendered":"https:\/\/eu.klytic.com\/intrebari-frecvente\/"},"modified":"2026-09-30T09:53:22","modified_gmt":"2026-09-30T07:53:22","slug":"intrebari-frecvente","status":"publish","type":"page","link":"https:\/\/eu.klytic.com\/ro\/intrebari-frecvente\/","title":{"rendered":"\u00centreb\u0103ri frecvente"},"content":{"rendered":"\t\t
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\u2753 \u00centreb\u0103ri frecvente<\/p>\n\t\t\t\t\t

\u00centreb\u0103rile dumneavoastr\u0103, r\u0103spunsurile noastre<\/h1>\n\t\t\t\t\t

Directori, responsabili IT, responsabili cu securitatea: iat\u0103 r\u0103spunsurile la \u00eentreb\u0103rile care ne sunt adresate cel mai des.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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\ud83e\udde9 Oferta<\/h2>\n\t\t
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Ce este Klytic?<\/h3>\n\t\t\t\t\t

O suit\u0103 de instrumente profesionale (e-mail, documente, CRM, telefonie, securitatea e-mailurilor), alternativ\u0103 la Microsoft 365 \u0219i Google Workspace, g\u0103zduit\u0103 la noi sau la dumneavoastr\u0103 \u0219i sus\u021binut\u0103 de echipa Dedicace Software.<\/p>\n\t\t\n<\/div>\n

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Trebuie s\u0103 contractez \u00eentreaga suit\u0103?<\/h3>\n\t\t\t\t\t

Nu. Fiecare serviciu se contracteaz\u0103 separat. Pute\u021bi \u00eencepe cu unul singur (de exemplu e-mailul sau protec\u021bia e-mailurilor) \u0219i ad\u0103uga altele mai t\u00e2rziu.<\/p>\n\t\t\n<\/div>\n

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Pe ce tehnologii se bazeaz\u0103 Klytic?<\/h3>\n\t\t\t\t\t

Pe software open source recunoscut: Zimbra pentru Klytic Mail, Nextcloud pentru Klytic Docs \u0219i Dolibarr pentru Klytic CRM. Klytic MTA este dezvoltat de noi.

Know-how-ul nostru nu se opre\u0219te la integrare: securiz\u0103m, optimiz\u0103m \u0219i \u00eentre\u021binem aceste solu\u021bii, ad\u0103ug\u00e2ndu-le propriile noastre instrumente, func\u021bionalit\u0103\u021bi \u0219i op\u021biuni complementare. Dezvoltate de echipele noastre, aceste \u00eembun\u0103t\u0103\u021biri le cresc eficien\u021ba, stabilitatea \u0219i scalabilitatea, pentru a v\u0103 oferi solu\u021bii cu adev\u0103rat adaptate modului dumneavoastr\u0103 de lucru.<\/p>\n\t\t\n<\/div>\n

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Exist\u0103 o perioad\u0103 de prob\u0103 gratuit\u0103?<\/h3>\n\t\t\t\t\t

Da, 30 de zile, f\u0103r\u0103 angajament. Solicita\u021bi perioada de prob\u0103<\/a>.<\/p>\n\t\t\n<\/div>\n\t\t\t

\ud83c\udfdb\ufe0f Date \u0219i g\u0103zduire<\/h2>\n\t\t
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Unde se afl\u0103 fizic datele mele?<\/h3>\n\t\t\t\t\t

\u00cen func\u021bie de alegerea dumneavoastr\u0103: \u00een centrele noastre de date situate c\u00e2t mai aproape de dumneavoastr\u0103 sau \u00eentr-o zon\u0103 care respect\u0103 legisla\u021bia care v\u0103 este aplicabil\u0103, pe un server dedicat sau \u00een propriul dumneavoastr\u0103 sediu.<\/p>\n\t\t\n<\/div>\n

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Datele mele sunt supuse CLOUD Act?<\/h3>\n\t\t\t\t\t

Nu. Klytic este operat de Dedicace Software, companie francez\u0103 independent\u0103, care nu este supus\u0103 legisla\u021biei americane.<\/p>\n\t\t\n<\/div>\n

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Cine poate accesa datele mele?<\/h3>\n\t\t\t\t\t

Dumneavoastr\u0103 \u0219i persoanele pe care le autoriza\u021bi. Tehnicienii no\u0219tri acceseaz\u0103 datele dumneavoastr\u0103 numai atunci c\u00e2nd acest lucru este necesar pentru serviciu, \u00een special pentru suport, mentenan\u021b\u0103 sau restaurare.

Astfel, datele dumneavoastr\u0103 r\u0103m\u00e2n sub controlul dumneavoastr\u0103 \u0219i nu sunt niciodat\u0103 exploatate \u00een scopuri comerciale.<\/p>\n\t\t\n<\/div>\n

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\u00cemi pot recupera datele dac\u0103 plec?<\/h3>\n\t\t\t\t\t

Da. Klytic se bazeaz\u0103 pe standarde deschise (IMAP, CalDAV, CardDAV, formate de fi\u0219iere standard). V\u0103 ajut\u0103m s\u0103 v\u0103 recupera\u021bi datele, apoi le \u0219tergem la cerere.<\/p>\n\t\t\n<\/div>\n\t\t\t

\ud83d\udd10 Securitate \u0219i backup<\/h2>\n\t\t
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Datele mele sunt criptate?<\/h3>\n\t\t\t\t\t

Da, \u00een timpul transportului (TLS 1.3) \u0219i atunci c\u00e2nd sunt stocate (AES-256). Criptare end-to-end pentru comunica\u021biile sensibile, inclusiv pentru e-mailurile dumneavoastr\u0103 (necesit\u0103 S\/MIME sau GPG).
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C\u00e2t de des face\u021bi copii de rezerv\u0103?<\/h3>\n\t\t\t\t\t

Zilnic pentru Klytic Tel \u0219i \u00een fiecare or\u0103 pentru celelalte oferte ale noastre. Copiile noastre de rezerv\u0103 sunt criptate la surs\u0103 \u0219i p\u0103strate 30 de zile. Obiective: repunerea \u00een func\u021biune \u00een mai pu\u021bin de 4 ore (RTO), maximum 2 ore de date pierdute (RPO), respectiv 24 de ore pentru Klytic Tel.<\/p>\n\t\t\n<\/div>\n

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Ce se \u00eent\u00e2mpl\u0103 \u00een cazul unei pene?<\/h3>\n\t\t\t\t\t

Platformele noastre sunt monitorizate continuu. Garant\u0103m o disponibilitate de 99,9 % (99,95 % pentru oferta Enterprise sau cu server dedicat), cu excep\u021bia cazurilor de for\u021b\u0103 major\u0103. Sistemul nostru de backup permite o repunere rapid\u0103 \u00een func\u021biune.<\/p>\n\t\t\n<\/div>\n

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Klytic MTA \u00eemi stocheaz\u0103 e-mailurile?<\/h3>\n\t\t\t\t\t

Nu, \u00een func\u021bionare normal\u0103. Un mesaj este p\u0103strat (criptat, temporar) numai dac\u0103 serverul destinatar este indisponibil sau dac\u0103 mesajul este pus \u00een carantin\u0103.<\/p>\n\t\t\n<\/div>\n\t\t\t

\ud83d\ude9a Migrare \u0219i suport<\/h2>\n\t\t
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C\u00e2t dureaz\u0103 o migrare?<\/h3>\n\t\t\t\t\t

Depinde de num\u0103rul de conturi \u0219i de volumul de date. Pentru un IMM, c\u00e2teva zile sunt de obicei suficiente, f\u0103r\u0103 \u00eentreruperea serviciului. V\u0103 oferim un calendar precis \u00eenainte de a \u00eencepe.<\/p>\n\t\t\n<\/div>\n

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Cum contactez echipa de suport?<\/h3>\n\t\t\t\t\t

Telefonic sau prin e-mail. Vorbi\u021bi cu o echip\u0103 uman\u0103, \u00een limba francez\u0103, care v\u0103 cunoa\u0219te instalarea. Datele noastre de contact<\/a>.<\/p>\n\t\t\n<\/div>\n

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Sunte\u021bi rev\u00e2nz\u0103tor sau MSP?<\/h3>\n\t\t\t\t\t

Suita Klytic se implementeaz\u0103 \u00een regim multi-client, cu o consol\u0103 de administrare dedicat\u0103. Contacta\u021bi-ne<\/a> pentru a discuta.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

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Nu g\u0103si\u021bi r\u0103spunsul?<\/h2>\n\t\t\t\t\t

Adresa\u021bi-ne direct \u00eentrebarea dumneavoastr\u0103.<\/p>\n\t\t\t\t\t\n\tContacta\u021bi-ne\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"\u00centreb\u0103ri frecvente | Klytic Europe","_seopress_titles_desc":"G\u0103zduire, migrare, securitate, tarife, prob\u0103 gratuit\u0103: r\u0103spunsuri despre suita colaborativ\u0103 suveran\u0103 Klytic. G\u0103zduire \u00een Europa, conform GDPR.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"\u00centreb\u0103ri frecvente | Klytic Europe","_seopress_social_fb_desc":"G\u0103zduire, migrare, securitate, tarife, prob\u0103 gratuit\u0103: r\u0103spunsuri despre suita colaborativ\u0103 suveran\u0103 Klytic. G\u0103zduire \u00een Europa, conform GDPR.","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"\u00centreb\u0103ri frecvente | Klytic Europe","_seopress_social_twitter_desc":"G\u0103zduire, migrare, securitate, tarife, prob\u0103 gratuit\u0103: r\u0103spunsuri despre suita colaborativ\u0103 suveran\u0103 Klytic. G\u0103zduire \u00een Europa, conform GDPR.","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"\u00eentreb\u0103ri frecvente Klytic,migrare e-mail,\u00eentreb\u0103ri g\u0103zduire,Europa,GDPR","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-1967","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eu.klytic.com\/ro\/wp-json\/wp\/v2\/pages\/1967","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.klytic.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eu.klytic.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/ro\/wp-json\/wp\/v2\/comments?post=1967"}],"version-history":[{"count":0,"href":"https:\/\/eu.klytic.com\/ro\/wp-json\/wp\/v2\/pages\/1967\/revisions"}],"wp:attachment":[{"href":"https:\/\/eu.klytic.com\/ro\/wp-json\/wp\/v2\/media?parent=1967"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}