{"id":2380,"date":"2026-09-30T14:14:07","date_gmt":"2026-09-30T12:14:07","guid":{"rendered":"https:\/\/eu.klytic.com\/kvaliteta-usluge\/"},"modified":"2026-09-30T14:14:07","modified_gmt":"2026-09-30T12:14:07","slug":"kvaliteta-usluge","status":"publish","type":"page","link":"https:\/\/eu.klytic.com\/hr\/kvaliteta-usluge\/","title":{"rendered":"Kvaliteta usluge"},"content":{"rendered":"\t\t
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\u2b50 Kvaliteta usluge<\/p>\n\t\t\t\t\t

Kvaliteta, svakodnevni zahtjev<\/h1>\n\t\t\t\t\t

Kvaliteta usluge prirodan je zahtjev tvrtki koje nam povjeravaju svoje alate. Uveli smo metode za njezino mjerenje, pra\u0107enje i neprekidno pobolj\u0161anje.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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Mjerljive obveze<\/h2>\n\t\t\t\t\t

Jasni ciljevi koje na\u0161 nadzor neprekidno prati.<\/p>\n\t\t\n<\/div>\n

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99,9 %<\/p>\n\t\t\t\t\t

dostupnosti u oblaku Klytic (99,95 % uz ponudu Enterprise ili namjenski poslu\u017eitelj)<\/p>\n\t\t\n<\/div>\n

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< 4 h<\/p>\n\t\t\t\t\t

za ponovnu uspostavu usluge (RTO)<\/p>\n\t\t\n<\/div>\n

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< 2 h<\/p>\n\t\t\t\t\t

najve\u0107i mogu\u0107i gubitak podataka (RPO)<\/p>\n\t\t\n<\/div>\n

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30 dana<\/p>\n\t\t\t\t\t

\u010duvanja redovitih \u0161ifriranih sigurnosnih kopija<\/p>\n\t\t\n<\/div>\n

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Svaki mjesec<\/p>\n\t\t\t\t\t

testirano vra\u0107anje podataka<\/p>\n\t\t\n<\/div>\n

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Neprekidno<\/p>\n\t\t\t\t\t

nadzor platformi, uz automatska upozorenja<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n

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Na\u0161a metoda<\/h2>\n\t\t\t\t\t

Na\u0161a slu\u017eba za kvalitetu uvela je alate i radne metode kako bismo ispunili te obveze i neprekidno pobolj\u0161avali na\u0161e usluge.<\/p>\n\t\t\n<\/div>\n

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\ud83e\udd1d<\/p>\n\t\t\t\t\t

Redovito pra\u0107enje na\u0161ih klijenata<\/h3>\n\t\t\t\t\t

S Vama odr\u017eavamo redovit kontakt kako bismo razumjeli Va\u0161e potrebe i njihov razvoj. Dajemo prednost transparentnosti i iskrenoj, otvorenoj komunikaciji kako bismo razumjeli i Va\u0161e stvarne potrebe i Va\u0161e pote\u0161ko\u0107e.<\/p>\n\t\t\n<\/div>\n

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\u23f1\ufe0f<\/p>\n\t\t\t\t\t

Personalizirano pra\u0107enje usluga<\/h3>\n\t\t\t\t\t

Sustav kontrole rokova prati svaku na\u0161u intervenciju. Svako prekora\u010denje koje se mo\u017ee pripisati na\u0161im slu\u017ebama dovodi do ispravka na\u0161ih postupaka i resursa kako se ne bi ponovilo.<\/p>\n\t\t\n<\/div>\n

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\ud83c\udf93<\/p>\n\t\t\t\t\t

Osposobljavanje i certifikacija<\/h3>\n\t\t\t\t\t

Na\u0161i timovi redovito poha\u0111aju osposobljavanja potvr\u0111ena certifikatima. Na\u0161e interno pravilo: sve \u0161to se izvede mora se mo\u0107i certificirati.<\/p>\n\t\t\n<\/div>\n

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\ud83d\udcac<\/p>\n\t\t\t\t\t

Ljudska podr\u0161ka<\/h3>\n\t\t\t\t\t

Tim na francuskom jeziku, dostupan telefonom i e-po\u0161tom, koji poznaje Va\u0161u instalaciju.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n

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Snimanje poziva<\/h2>\n\t\t\t\t\t

Kako bismo pobolj\u0161ali kvalitetu na\u0161ih odgovora, osposobili timove i osigurali komunikaciju, pozivi s na\u0161om podr\u0161kom mogu se snimati.<\/p>\n\t\t

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\u2713 Pohranjuju se i njima se upravlja isklju\u010divo interno: nijedna tre\u0107a strana nema pristup<\/p>\n\t\t\t\t\t

\u2713 Pristup samo za upravu<\/p>\n\t\t\t\t\t

\u2713 Sustavno se uni\u0161tavaju najkasnije 30 dana nakon poziva<\/p>\n\t\t\n<\/div>\n\t\t\t

Sve o Va\u0161im podacima potra\u017eite na na\u0161oj stranici Za\u0161tita podataka<\/a>.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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Razgovarajmo o Va\u0161im zahtjevima<\/h2>\n\t\t\t\t\t

Razina usluge, rokovi intervencije, regulatorna ograni\u010denja: zajedno s Vama izra\u0111ujemo prilago\u0111enu ponudu.<\/p>\n\t\t\t\t\t\n\tZatra\u017eite ponudu\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"Kvaliteta usluge i dostupnost | Klytic Europe","_seopress_titles_desc":"Jamstva dostupnosti, ljudska podr\u0161ka i nadzor: kako Klytic svakodnevno jam\u010di kvalitetu svojih usluga.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"Kvaliteta usluge i dostupnost | Klytic Europe","_seopress_social_fb_desc":"Jamstva dostupnosti, ljudska podr\u0161ka i nadzor: kako Klytic svakodnevno jam\u010di kvalitetu svojih usluga.","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"Kvaliteta usluge i dostupnost | Klytic Europe","_seopress_social_twitter_desc":"Jamstva dostupnosti, ljudska podr\u0161ka i nadzor: kako Klytic svakodnevno jam\u010di kvalitetu svojih usluga.","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"kvaliteta usluge,dostupnost,SLA,ljudska podr\u0161ka","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-2380","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eu.klytic.com\/hr\/wp-json\/wp\/v2\/pages\/2380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.klytic.com\/hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eu.klytic.com\/hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/hr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/hr\/wp-json\/wp\/v2\/comments?post=2380"}],"version-history":[{"count":0,"href":"https:\/\/eu.klytic.com\/hr\/wp-json\/wp\/v2\/pages\/2380\/revisions"}],"wp:attachment":[{"href":"https:\/\/eu.klytic.com\/hr\/wp-json\/wp\/v2\/media?parent=2380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}