{"id":2374,"date":"2026-09-30T14:13:50","date_gmt":"2026-09-30T12:13:50","guid":{"rendered":"https:\/\/eu.klytic.com\/cesta-pitanja\/"},"modified":"2026-09-30T14:13:50","modified_gmt":"2026-09-30T12:13:50","slug":"cesta-pitanja","status":"publish","type":"page","link":"https:\/\/eu.klytic.com\/hr\/cesta-pitanja\/","title":{"rendered":"\u010cesta pitanja"},"content":{"rendered":"\t\t
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\u2753 \u010cesta pitanja<\/p>\n\t\t\t\t\t

Va\u0161a pitanja, na\u0161i odgovori<\/h1>\n\t\t\t\t\t

Direktori, voditelji IT-a, voditelji sigurnosti: ovo su odgovori na pitanja koja nam se naj\u010de\u0161\u0107e postavljaju.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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\ud83e\udde9 Ponuda<\/h2>\n\t\t
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\u0160to je Klytic?<\/h3>\n\t\t\t\t\t

Paket poslovnih alata (e-po\u0161ta, dokumenti, CRM, telefonija, sigurnost e-po\u0161te), alternativa za Microsoft 365 i Google Workspace, smje\u0161ten kod nas ili kod Vas, uz podr\u0161ku tima tvrtke Dedicace Software.<\/p>\n\t\t\n<\/div>\n

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Moram li uzeti cijeli paket?<\/h3>\n\t\t\t\t\t

Ne. Svaka se usluga ugovara zasebno. Mo\u017eete po\u010deti samo s jednom (primjerice e-po\u0161tom ili za\u0161titom e-po\u0161te) i kasnije dodati druge.<\/p>\n\t\t\n<\/div>\n

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Na kojim se tehnologijama temelji Klytic?<\/h3>\n\t\t\t\t\t

Na priznatom softveru otvorenog koda: Zimbra za Klytic Mail, Nextcloud za Klytic Docs i Dolibarr za Klytic CRM. Klytic MTA razvijamo sami.

Na\u0161a stru\u010dnost ne zavr\u0161ava na integraciji: ta rje\u0161enja osiguravamo, optimiziramo i odr\u017eavamo te im dodajemo vlastite alate, funkcionalnosti i dodatne opcije. Ta pobolj\u0161anja, koja razvijaju na\u0161i timovi, pove\u0107avaju njihovu u\u010dinkovitost, stabilnost i skalabilnost, kako bismo Vam ponudili rje\u0161enja uistinu prilago\u0111ena Va\u0161im potrebama.<\/p>\n\t\t\n<\/div>\n

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Postoji li besplatna proba?<\/h3>\n\t\t\t\t\t

Da, 30 dana, bez obveze. Zatra\u017eite probu<\/a>.<\/p>\n\t\t\n<\/div>\n\t\t\t

\ud83c\udfdb\ufe0f Podaci i hosting<\/h2>\n\t\t
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Gdje se fizi\u010dki nalaze moji podaci?<\/h3>\n\t\t\t\t\t

Prema Va\u0161em izboru: u na\u0161im podatkovnim centrima \u0161to bli\u017ee Vama ili u podru\u010dju koje po\u0161tuje Va\u0161e zakonodavstvo, na namjenskom poslu\u017eitelju ili u Va\u0161im vlastitim prostorima.<\/p>\n\t\t\n<\/div>\n

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Podlije\u017eu li moji podaci zakonu CLOUD Act?<\/h3>\n\t\t\t\t\t

Ne. Klyticom upravlja Dedicace Software, neovisno francusko dru\u0161tvo koje ne podlije\u017ee ameri\u010dkom pravu.<\/p>\n\t\t\n<\/div>\n

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Tko mo\u017ee pristupiti mojim podacima?<\/h3>\n\t\t\t\t\t

Vi i osobe koje ovlastite. Na\u0161i tehni\u010dari pristupaju Va\u0161im podacima samo kada je to nu\u017eno za uslugu, osobito za podr\u0161ku, odr\u017eavanje ili vra\u0107anje podataka.

Va\u0161i podaci tako ostaju pod Va\u0161om kontrolom i nikada se ne iskori\u0161tavaju u komercijalne svrhe.<\/p>\n\t\t\n<\/div>\n

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Mogu li preuzeti svoje podatke ako odem?<\/h3>\n\t\t\t\t\t

Da. Klytic se temelji na otvorenim standardima (IMAP, CalDAV, CardDAV, standardni formati datoteka). Poma\u017eemo Vam preuzeti podatke, a zatim ih na zahtjev bri\u0161emo.<\/p>\n\t\t\n<\/div>\n\t\t\t

\ud83d\udd10 Sigurnost i sigurnosne kopije<\/h2>\n\t\t
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Jesu li moji podaci \u0161ifrirani?<\/h3>\n\t\t\t\t\t

Da, tijekom prijenosa (TLS 1.3) i tijekom pohrane (AES-256). \u0160ifriranje s kraja na kraj za osjetljivu komunikaciju, uklju\u010duju\u0107i Va\u0161u e-po\u0161tu (potreban S\/MIME ili GPG).
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Koliko \u010desto izra\u0111ujete sigurnosne kopije?<\/h3>\n\t\t\t\t\t

Svaki dan za Klytic Tel, svaki sat za na\u0161e ostale ponude. Na\u0161e su sigurnosne kopije \u0161ifrirane na izvoru i \u010duvaju se 30 dana. Ciljevi: ponovna uspostava usluge za manje od 4 sata (RTO), najvi\u0161e 2 sata izgubljenih podataka (RPO), odnosno 24 sata za Klytic Tel.<\/p>\n\t\t\n<\/div>\n

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\u0160to se doga\u0111a u slu\u010daju kvara?<\/h3>\n\t\t\t\t\t

Na\u0161e se platforme neprekidno nadziru. Jam\u010dimo dostupnost od 99,9 % (99,95 % uz ponudu Enterprise ili namjenski poslu\u017eitelj), osim u slu\u010daju vi\u0161e sile. Na\u0161 sustav sigurnosnih kopija omogu\u0107uje brzu ponovnu uspostavu usluge.<\/p>\n\t\t\n<\/div>\n

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Pohranjuje li Klytic MTA moju e-po\u0161tu?<\/h3>\n\t\t\t\t\t

Ne, pri uobi\u010dajenom radu. Poruka se \u010duva (\u0161ifrirano, privremeno) samo ako je odredi\u0161ni poslu\u017eitelj nedostupan ili ako je stavljena u karantenu.<\/p>\n\t\t\n<\/div>\n\t\t\t

\ud83d\ude9a Migracija i podr\u0161ka<\/h2>\n\t\t
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Koliko traje migracija?<\/h3>\n\t\t\t\t\t

Ovisi o broju ra\u010duna i koli\u010dini podataka. Za malo ili srednje poduze\u0107e obi\u010dno je dovoljno nekoliko dana, bez prekida usluge. Prije po\u010detka dajemo Vam precizan raspored.<\/p>\n\t\t\n<\/div>\n

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Kako kontaktirati podr\u0161ku?<\/h3>\n\t\t\t\t\t

Telefonom ili e-po\u0161tom. Razgovarate s ljudskim timom, na francuskom jeziku, koji poznaje Va\u0161u instalaciju. Na\u0161i podaci za kontakt<\/a>.<\/p>\n\t\t\n<\/div>\n

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Jeste li preprodava\u010d ili MSP?<\/h3>\n\t\t\t\t\t

Paket Klytic mo\u017ee se uvesti za vi\u0161e klijenata uz namjensku upravlja\u010dku konzolu. Obratite nam se<\/a> da razgovaramo o tome.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

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Niste prona\u0161li odgovor?<\/h2>\n\t\t\t\t\t

Postavite nam pitanje izravno.<\/p>\n\t\t\t\t\t\n\tKontaktirajte nas\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"\u010cesta pitanja | Klytic Europe","_seopress_titles_desc":"Hosting, migracija, sigurnost, cijene, besplatna proba: odgovori na pitanja o suverenom paketu za suradnju Klytic. Hosting u Europi, u skladu s GDPR-om.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"\u010cesta pitanja | Klytic Europe","_seopress_social_fb_desc":"Hosting, migracija, sigurnost, cijene, besplatna proba: odgovori na pitanja o suverenom paketu za suradnju Klytic. Hosting u Europi, u skladu s GDPR-om.","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"\u010cesta pitanja | Klytic Europe","_seopress_social_twitter_desc":"Hosting, migracija, sigurnost, cijene, besplatna proba: odgovori na pitanja o suverenom paketu za suradnju Klytic. Hosting u Europi, u skladu s GDPR-om.","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"Klytic \u010desta pitanja,migracija e-po\u0161te,pitanja o hostingu,Europa,GDPR","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-2374","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eu.klytic.com\/hr\/wp-json\/wp\/v2\/pages\/2374","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.klytic.com\/hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eu.klytic.com\/hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/hr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/hr\/wp-json\/wp\/v2\/comments?post=2374"}],"version-history":[{"count":0,"href":"https:\/\/eu.klytic.com\/hr\/wp-json\/wp\/v2\/pages\/2374\/revisions"}],"wp:attachment":[{"href":"https:\/\/eu.klytic.com\/hr\/wp-json\/wp\/v2\/media?parent=2374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}