{"id":7959,"date":"2026-10-12T13:02:41","date_gmt":"2026-10-12T11:02:41","guid":{"rendered":"https:\/\/eu.klytic.com\/?page_id=7959"},"modified":"2026-10-13T13:33:20","modified_gmt":"2026-10-13T11:33:20","slug":"kellele-kuuluvad-crm-andmed","status":"publish","type":"page","link":"https:\/\/eu.klytic.com\/et\/kellele-kuuluvad-crm-andmed\/","title":{"rendered":"Kellele kuuluvad CRM-i andmed ja miks on need sama olulised kui raamatupidamine"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7959\" class=\"elementor elementor-7959 elementor-6268\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8777b8b e-con-full kly-g e-flex e-con e-parent\" data-id=\"8777b8b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-97bd8df e-con-full kly-g-hero e-flex e-con e-parent\" data-id=\"97bd8df\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-dc95a48 e-con-full kly-g-hero-in e-flex e-con e-parent\" data-id=\"dc95a48\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31341c8 elementor-widget elementor-widget-text-editor\" data-id=\"31341c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kly-g-crumb\"><a href=\"\/et\/\">Avaleht<\/a><span>\u203a<\/span><a href=\"\/et\/juhendid\/\">Juhendid<\/a><span>\u203a<\/span><a href=\"\/et\/juhendid\/crm\/\">CRM ja m\u00fc\u00fcgiandmed<\/a><\/p><p class=\"kly-g-pill\" style=\"--pill:#fbbf24\">CRM ja m\u00fc\u00fcgiandmed \u00b7 M\u00f5ista<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3175487 elementor-widget elementor-widget-heading\" data-id=\"3175487\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Kellele kuuluvad CRM-i andmed ja miks on need sama olulised kui raamatupidamine<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55777cc elementor-widget elementor-widget-text-editor\" data-id=\"55777cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kly-g-lead\">CRM-i andmed kuuluvad ettev\u00f5ttele, kes need kogub: isikuandmete kaitse \u00fcldm\u00e4\u00e4ruse (IK\u00dcM) m\u00f5ttes on ta vastutav t\u00f6\u00f6tleja ning tarkvaratootja v\u00f5i majutaja, kes neid tema eest t\u00f6\u00f6tleb, on volitatud t\u00f6\u00f6tleja. See register ei ole lihtne aadressiraamat. Kaardid, pakkumised ja arved annavad tegevusest sama k\u00f5neka pildi kui pearaamat ning vajavad sama tasemel kaitset.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0582ec1 elementor-widget elementor-widget-text-editor\" data-id=\"0582ec1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kly-g-meta\"><span>Uuendatud <b>oktoobris 2026<\/b><\/span><span><b>8 min<\/b> lugemist<\/span><span>Viidatud ametlikud allikad<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fee2589 e-con-full kly-g-body e-flex e-con e-parent\" data-id=\"fee2589\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ccd1ac4 e-con-full kly-g-article e-flex e-con e-parent\" data-id=\"ccd1ac4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e75985 elementor-widget elementor-widget-text-editor\" data-id=\"8e75985\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Kellele kuulub kliendiregister<\/h2>\n<p>Andmete \u201eomandist\u201c r\u00e4\u00e4gitakse mugavuse p\u00e4rast. Isikuandmete puhul arutleb \u00f5igus teisiti: see k\u00fcsib, kes otsustab ja kes t\u00e4idab. IK\u00dcM nimetab <strong>vastutavaks t\u00f6\u00f6tlejaks<\/strong> asutuse, kes \u201em\u00e4\u00e4rab kindlaks isikuandmete t\u00f6\u00f6tlemise eesm\u00e4rgid ja vahendid\u201c, ning <strong>volitatud t\u00f6\u00f6tlejaks<\/strong> selle, kes \u201et\u00f6\u00f6tleb isikuandmeid vastutava t\u00f6\u00f6tleja nimel\u201c (artikkel 4 punktid 7 ja 8).<\/p>\n<div class=\"kly-def\"><p><strong>Majutatud CRM-i puhul<\/strong> on vastutav t\u00f6\u00f6tleja ettev\u00f5te, kes otsib kliente ja esitab arveid. Teenusepakkuja, kes tarkvara k\u00e4itab, on volitatud t\u00f6\u00f6tleja: ta tegutseb juhiste alusel ega vali registri kasutusviisi.<\/p><\/div>\n<p>Sellest tuleneb kolm praktilist tagaj\u00e4rge:<\/p>\n<ul>\n<li><strong>Teenusepakkuja tegutseb ainult juhiste alusel.<\/strong> Artikkel 28 n\u00f5uab, et volitatud t\u00f6\u00f6tleja t\u00f6\u00f6tleks andmeid \u201e\u00fcksnes vastutava t\u00f6\u00f6tleja dokumenteeritud juhiste alusel\u201c. CRM, mille tootja kasutaks teie kaarte oma eesm\u00e4rkidel, v\u00e4ljub sellest raamist.<\/li>\n<li><strong>Lahkumine on \u00f5igus, mitte soosing.<\/strong> Lepingu l\u00f5ppedes peab volitatud t\u00f6\u00f6tleja \u201evastavalt vastutava t\u00f6\u00f6tleja valikule\u201c andmed kustutama v\u00f5i tagastama ning h\u00e4vitama olemasolevad koopiad, kui seadus ei n\u00f5ua s\u00e4ilitamist.<\/li>\n<li><strong>Leping \u00fctleb, kes andmeid kasutab.<\/strong> Andmet\u00f6\u00f6tlusleping (sageli DPA) m\u00e4\u00e4rab juhised, turvameetmed, edasivolitatud t\u00f6\u00f6tlejad ja andmete tagastamise. Just seda tuleb enne CRM-i valimist lugeda, mitte avalehte.<\/li>\n<\/ul>\n<p>K\u00fcsimust \u201ekes saab minu andmeid avada, milline \u00f5igus kehtib, kuidas lahkuda\u201c k\u00e4sitleb p\u00f5hjalikult juhend <a href=\"\/et\/mis-on-suveraanne-pilv\/\">Mis on suver\u00e4\u00e4nne pilv?<\/a>. J\u00e4tke sellest meelde \u00fcks reegel: teenusest lahkumise tingimused kirjutatakse lepingusse allkirjastamisel, koos vormingu, t\u00e4htaja ja kustutamisega, mitte lepingu l\u00f5petamisel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-552c4ef elementor-widget elementor-widget-text-editor\" data-id=\"552c4ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Mis on CRM-is tundlikku<\/h2>\n<p>L\u00e4htuge objektidest, mida haldab iga m\u00fc\u00fcgi-CRM, mitte teoreetilisest v\u00e4ljade loendist: potentsiaalsed kliendid, kliendid, kontaktid, m\u00fc\u00fcgiv\u00f5imalused, pakkumised, tellimused, arved, kreeditarved ja meeldetuletused. Iga\u00fcks neist kannab eri liiki teavet.<\/p>\n<div class=\"kly-table\"><table>\n<tr><th>Objekt<\/th><th>Mida see sisaldab<\/th><th>Miks see on tundlik<\/th><\/tr>\n<tr><td>Kontaktid<\/td><td>Nimed, ametikohad, e-posti aadressid, telefonid<\/td><td>Isikuandmed IK\u00dcM-i m\u00f5ttes, kasulikud iga\u00fchele, kes tahab teie kontaktisikutele m\u00fc\u00fca<\/td><\/tr>\n<tr><td>Suhtluse ajalugu<\/td><td>K\u00f5ned, kohtumised, m\u00e4rkmed, meeldetuletused<\/td><td>Paljastab iga suhte seisu, m\u00f5nikord vaidluse v\u00f5i rahulolematuse<\/td><\/tr>\n<tr><td>M\u00fc\u00fcgiv\u00f5imalused<\/td><td>Summad, t\u00f5en\u00e4osused, t\u00e4htajad<\/td><td>N\u00e4itab, kus te lepingu s\u00f5lmite ja millise hinnaga<\/td><\/tr>\n<tr><td>Pakkumised ja tellimused<\/td><td>Hinnad, allahindlused, tingimused<\/td><td>Avab teie hinnapoliitika kliendi kaupa<\/td><\/tr>\n<tr><td>Arved, kreeditarved, meeldetuletused<\/td><td>K\u00e4ive, maksete hilinemised<\/td><td>Laseb aimata kliendikonto finantsseisu<\/td><\/tr>\n<\/table><\/div>\n<p>Vabad m\u00e4rkmed vajavad erilist t\u00e4helepanu. M\u00fc\u00fcgiesindaja kirjutab neisse vahel rohkem, kui peaks. IK\u00dcM n\u00f5uab, et andmed oleksid asjakohased ja piirduksid vajalikuga: m\u00e4rkusel, mis \u00e4risuhet ei aita, pole kaardil kohta.<\/p>\n<p>Isikutel, kelle andmed registris on, on \u00f5igused: juurdep\u00e4\u00e4s, parandamine, kustutamine, piiramine, vastuv\u00e4ide ja etten\u00e4htud juhtudel andmete \u00fclekandmine (IK\u00dcM artiklid 15\u201321). Potentsiaalne klient, kes k\u00fcsib, mida te tema kohta teate, peab saama t\u00e4ieliku vastuse. Seega peab tema andmed leidma ja v\u00e4lja v\u00f5tma ilma k\u00fcmmet t\u00f6\u00f6riista l\u00e4bi otsimata.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a5ff42 elementor-widget elementor-widget-text-editor\" data-id=\"8a5ff42\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Mida tervik paljastab<\/h2>\n<p>\u00dcksik kaart \u00fctleb v\u00e4he. Kogu register \u00fctleb m\u00fc\u00fcgiettev\u00f5tte kohta peaaegu k\u00f5ike:<\/p>\n<ul>\n<li><strong>M\u00fc\u00fcgitoru<\/strong>: mida te s\u00f5lmite, millal ja millise t\u00f5en\u00e4osusega.<\/li>\n<li><strong>Koondumine<\/strong>: mitu klienti annab suurema osa k\u00e4ibest ja millised.<\/li>\n<li><strong>Hooajalisus<\/strong>: millal aastas te m\u00fc\u00fcte, meelde tuletate ja raha laekub.<\/li>\n<li><strong>\u00c4ritingimused<\/strong>: allahindlused, makset\u00e4htajad, l\u00e4bir\u00e4\u00e4gitud hinnad.<\/li>\n<\/ul>\n<p>See on tegevuse hetkepilt samamoodi nagu pearaamat. Raamatupidamine \u00fctleb, kui palju ettev\u00f5te teenis. CRM \u00fctleb, kellega, kuidas ja mis tuleb j\u00e4rgmiseks. Konkurendile, kes valmistab ette sihitud pakkumist, v\u00f5i t\u00f6\u00f6tajale, kes lahkub kavatsusega meeskond v\u00f5i kliendiportfell \u00fcle meelitada, on teine sageli kasulikum kui esimene.<\/p>\n<p><strong>N\u00e4ide.<\/strong> 40 t\u00f6\u00f6tajaga t\u00f6\u00f6stushoolduse VKE teeb 60&nbsp;% k\u00e4ibest kaheteistk\u00fcmne kliendiga. CRM-i t\u00e4ielik eksport annab \u00fches failis need kaksteist nime, kontaktisikud, kasutatavad hinnad ja lepingute pikendamise kuup\u00e4evad. \u00dckski raamatupidamisdokument ei anna neid nelja teavet koos.<\/p>\n<p>Seega tuleb CRM-i kohelda samade reeglitega nagu finantse: k\u00f5ike n\u00e4ha tohivad v\u00e4hesed, \u00f5igused vaadatakse \u00fcle, kui keegi ametikohta vahetab, ja muudatustest j\u00e4\u00e4b j\u00e4lg.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d62b950 elementor-widget elementor-widget-text-editor\" data-id=\"d62b950\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Kaitse: kes n\u00e4eb, kes ekspordib, kes vahetab ametikohta<\/h2>\n<p>Kliendiregistri kaitse s\u00f5ltub v\u00e4hem tehnilisest seadistusest kui kolmest korrap\u00e4raselt esitatavast k\u00fcsimusest: kes n\u00e4eb milliseid kaarte, kellel on ekspordi\u00f5igus ja kes on teenusepakkuja v\u00f5i parajasti ametikohta vahetamas. Klytic CRM-i kliendid leiavad vastavad seadistused lehtedelt <a href=\"\/et\/kes-naeb-milliseid-kliente-klytic-crm\/\">Kes n\u00e4eb Klytic CRM-is milliseid kliente<\/a> ja <a href=\"\/et\/kliendiportfelli-ekspordi-takistamine\/\">Kliendiportfelli ekspordi takistamine ja muudatuste \u00fclevaatamine<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d077cb elementor-widget elementor-widget-text-editor\" data-id=\"3d077cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Kr\u00fcpteerimine: mida see CRM-is kaitseb<\/h2>\n<p>CRM peab toimimiseks kaarte lugema: klienti otsima, armatuurlauda arvutama, pakkumist koostama, arvet saatma. Seet\u00f5ttu kr\u00fcpteeritakse tema andmed <strong>salvestatuna<\/strong>, v\u00f5tmetega, mida teenus saab kasutada.<\/p>\n<p>Juhend <a href=\"\/et\/mis-on-suveraanne-pilv\/\">Mis on suver\u00e4\u00e4nne pilv?<\/a> eristab kahte re\u017eiimi:<\/p>\n<ul>\n<li><strong>Salvestatud andmete kr\u00fcpteerimine, v\u00f5tmeid haldab teenusepakkuja.<\/strong> See kaitseb kettaid ning varastatud v\u00f5i valesti ringlusse v\u00f5etud andmekandjaid. See ei muuda andmeid teenusele endale loetamatuks. See on CRM-i re\u017eiim.<\/li>\n<li><strong>Kr\u00fcpteerimine, mille v\u00f5ti on ainult kliendi k\u00e4es.<\/strong> Nii on allikas kr\u00fcpteeritud dokumentide v\u00f5i S\/MIME-ga allkirjastatud ja kr\u00fcpteeritud s\u00f5numite puhul. Teenusepakkuja ei saa sisu lugeda, kuid ei saa seda ka t\u00f6\u00f6delda.<\/li>\n<\/ul>\n<p>CRM-i esitlemine \u201eotspunktkr\u00fcpteerituna\u201c oleks eksitav. Kliendiregistrit kaitsevad lisaks salvestatud andmete kr\u00fcpteerimisele juurdep\u00e4\u00e4su\u00f5igused, logid, leping ja teenusepakkujale kohalduv \u00f5igus.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0dce704 elementor-widget elementor-widget-text-editor\" data-id=\"0dce704\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>E-arved: soovitud ja reguleeritud v\u00e4ljavool<\/h2>\n<p>Prantsusmaal kohustab e-arvete reform ettev\u00f5tteid edastama ettev\u00f5tetevahelised arved <strong>akrediteeritud platvormi<\/strong> kaudu, mille on registreerinud maksuhaldur. See platvorm koostab, edastab ja v\u00f5tab vastu arveid ning edastab teatud andmed maksuhaldurile.<\/p>\n<p>Majandusministeeriumi avaldatud ajakava on j\u00e4rgmine:<\/p>\n<ul>\n<li><strong>1. september 2026<\/strong>: k\u00f5ik ettev\u00f5tted olenemata suurusest peavad suutma e-arveid vastu v\u00f5tta. Suurettev\u00f5tted ja keskmise suurusega ettev\u00f5tted peavad neid ka v\u00e4ljastama.<\/li>\n<li><strong>1. september 2027<\/strong>: v\u00e4ljastamiskohustus laieneb VKE-dele ja mikroettev\u00f5tetele.<\/li>\n<\/ul>\n<p>CRM-i jaoks t\u00e4hendab see, et arveldusandmed lahkuvad t\u00f6\u00f6riistast tahtlikult seadusega m\u00e4\u00e4ratud kolmandale osapoolele. See ei ole leke: sihtkoht, vorming ja sisu on kindlaks m\u00e4\u00e4ratud. Levinud struktureeritud vormingud on CII, UBL ja Factur-X. Enne valimist kontrollige, millise platvormiga CRM \u00fchendub, kes seda haldab ja kuhu saadetakse arve olekud (esitatud, tagasi l\u00fckatud, tasutud).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1162354 elementor-widget elementor-widget-text-editor\" data-id=\"1162354\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Sagedased vead<\/h2>\n<ul>\n<li><strong>Majutuse ja omamise segiajamine.<\/strong> Kolmanda osapoole juures majutamine ei anna vastutust \u00fcle: ettev\u00f5te j\u00e4\u00e4b vastutavaks t\u00f6\u00f6tlejaks.<\/li>\n<li><strong>K\u00f5igile m\u00fc\u00fcgiesindajatele kogu registri n\u00e4htavaks tegemine<\/strong> mugavuse p\u00e4rast projekti alguses, ilma et seda kunagi \u00fcle vaadataks.<\/li>\n<li><strong>Ekspordi\u00f5iguse j\u00e4tmine k\u00f5igile.<\/strong> Kaardi lugemine ja kogu portfelli allalaadimine on kaks eri \u00f5igust.<\/li>\n<li><strong>Koopiate unustamine<\/strong>: ekspordid t\u00f6\u00f6jaamades, varukoopiad, tugipiletite manused. Lepingu l\u00f5pus loevad ka need.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3714c84 elementor-widget elementor-widget-text-editor\" data-id=\"3714c84\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Korduma kippuvad k\u00fcsimused<\/h2>\n<h3>Kas minu CRM-i teenusepakkuja v\u00f5ib minu kliendikaarte kasutada?<\/h3><p>Volitatud t\u00f6\u00f6tlejana tohib ta neid t\u00f6\u00f6delda ainult teie dokumenteeritud juhiste alusel. Kontrollige seda andmet\u00f6\u00f6tluslepingus ja lugege meie lehte <a href=\"\/et\/andmekaitse\/\">Isikuandmete kaitse \u00fcldm\u00e4\u00e4rus<\/a>.<\/p>\n<h3>Kas kr\u00fcpteerimisest piisab CRM-i kaitsmiseks?<\/h3><p>Ei. See kaitseb andmekandjaid. \u00d5igused ja leping kaitsevad kasutamist. Erinevust selgitab juhend <a href=\"\/et\/mis-on-suveraanne-pilv\/\">suver\u00e4\u00e4nne pilv<\/a>.<\/p>\n<h3>Kuidas takistada m\u00fc\u00fcgiesindajal portfelli kaasa viimast?<\/h3><p>Lugemis- ja ekspordi\u00f5igust eraldades. Vt <a href=\"\/et\/kliendiportfelli-ekspordi-takistamine\/\">Kliendiportfelli ekspordi takistamine<\/a>.<\/p>\n<h3>Kuidas eraldada kontserni kahe ettev\u00f5tte kliente?<\/h3><p>Vt <a href=\"\/et\/kes-naeb-milliseid-kliente-klytic-crm\/\">Kes n\u00e4eb Klytic CRM-is milliseid kliente<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a815218 kly-g-klytic elementor-widget elementor-widget-text-editor\" data-id=\"a815218\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Klyticu positsioon<\/h2>\n<p>Klytic CRM haldab potentsiaalseid kliente, kliente, kontakte, m\u00fc\u00fcgiv\u00f5imalusi, pakkumisi, tellimusi, arveid, kreeditarveid ja meeldetuletusi. Vajaduse korral lisanduvad laoseis, ostud, projektid ja kuluaruanded. Teenust saab kasutada eraldi, ilma Klytic Maili ja Klytic Docsita.<\/p>\n<ul>\n<li><strong>Roll.<\/strong> Teenusesse antud CRM-i kaartide puhul tegutseb Klytic volitatud t\u00f6\u00f6tlejana IK\u00dcM-i artikli 28 m\u00f5ttes. Iga kliendiga s\u00f5lmitakse andmet\u00f6\u00f6tlusleping.<\/li>\n<li><strong>Andmete kasutamine.<\/strong> Klytic kinnitab, et andmeid ei kasutata kunagi \u00e4rilistel eesm\u00e4rkidel ega kolmandate osapoolte poolt.<\/li>\n<li><strong>Majutus.<\/strong> Mis tahes geograafilises tsoonis, mis vastab kohalduvale jurisdiktsioonile, s\u00f5ltuvalt teenuste k\u00e4ttesaadavusest, eelk\u00f5ige Euroopas v\u00f5i Mauritiusel, v\u00f5i kliendi serverites. Vt <a href=\"\/et\/majutus-suveraansus\/\">Majutus ja suver\u00e4\u00e4nsus<\/a>.<\/li>\n<li><strong>Kr\u00fcpteerimine.<\/strong> Salvestatud andmete kr\u00fcpteerimine v\u00f5tmetega, mida teenus kasutab. See ei ole kr\u00fcpteerimine, mille v\u00f5ti on ainult kliendi k\u00e4es.<\/li>\n<li><strong>Sisse- ja v\u00e4ljaminek.<\/strong> Juhendatud import tabelarvutusest v\u00f5i muust tarkvarast. Lepingu l\u00f5ppedes j\u00e4\u00e4vad andmed 30 p\u00e4evaks standardvormingutes eksporditavaks koos toega ja kustutatakse seej\u00e4rel.<\/li>\n<li><strong>E-arved.<\/strong> Vormingud CII, Factur-X ja UBL, \u00fchendus EsaLinki (Hubtimize) ja SuperPDP-ga. \u00dcksikasjad lehel <a href=\"\/et\/klytic-crm\/\">Klytic CRM<\/a>.<\/li>\n<li><strong>Varundus.<\/strong> Iga tund, s\u00e4ilitatakse 30 p\u00e4eva, taastamine toe kaudu, hinnas sisalduv v\u00f5i tasuline s\u00f5ltuvalt p\u00f5hjusest. Klytic CRM-il ei ole vaikimisi pr\u00fcgikasti: lisav\u00f5imalusena saadav laiendus \u201epr\u00fcgikast\u201c v\u00f5imaldab kustutatud kaardi ise taastada ja aitab toetada avatud l\u00e4htekoodiga projekti, millele teenus tugineb. Vt <a href=\"\/et\/turvalisus-varundus\/\">Turvalisus ja varundus<\/a>.<\/li>\n<\/ul>\n<p class=\"kly-fit no\">Klyticul ei ole SecNumCloudi kvalifikatsiooni. Kui teie valdkond seda n\u00f5uab, ei ole see \u00f5ige valik.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82ef3dc kly-g-disclaimer elementor-widget elementor-widget-text-editor\" data-id=\"82ef3dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>See leht kirjeldab \u00fcldist raamistikku. See ei asenda teie lepingu anal\u00fc\u00fcsi ega \u00f5igusn\u00f5u.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67b1ea8 kly-g-legal elementor-widget elementor-widget-text-editor\" data-id=\"67b1ea8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>\u00d5iguslik seis 11. oktoobri 2026 seisuga.<\/b> Siin viidatud e-arvete ajakava on Prantsusmaa majandusministeeriumi avaldatud ajakava. Seda on varem muudetud: kontrollige enne otsuse tegemist ametlikku lehte.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f262cb kly-g-sources elementor-widget elementor-widget-text-editor\" data-id=\"2f262cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Allikad<\/h2><p>Vaadatud oktoobris 2026.<\/p><ul>\n<li>IK\u00dcM, artikkel 4 punktid 7 ja 8: vastutava t\u00f6\u00f6tleja ja volitatud t\u00f6\u00f6tleja m\u00f5isted. <a href='https:\/\/www.cnil.fr\/fr\/reglement-europeen-protection-donnees\/chapitre1' rel='noopener' target='_blank'>cnil.fr<\/a><\/li>\n<li>IK\u00dcM, artiklid 15\u201321: juurdep\u00e4\u00e4su-, parandamise-, kustutamise-, piiramise-, \u00fclekandmise- ja vastuv\u00e4ite\u00f5igus. <a href='https:\/\/www.cnil.fr\/fr\/reglement-europeen-protection-donnees\/chapitre3' rel='noopener' target='_blank'>cnil.fr<\/a><\/li>\n<li>IK\u00dcM, artikkel 28: dokumenteeritud juhised, andmete kustutamine v\u00f5i tagastamine teenuse l\u00f5ppedes; artikkel 32: kr\u00fcpteerimine turvameetmete hulgas. <a href='https:\/\/www.cnil.fr\/fr\/reglement-europeen-protection-donnees\/chapitre4' rel='noopener' target='_blank'>cnil.fr<\/a><\/li>\n<li>M\u00e4\u00e4rus (EL) 2016\/679, ametlik tekst, p\u00f5hjendused 81 (volitatud t\u00f6\u00f6tleja poolt tagastamine v\u00f5i kustutamine) ja 83 (kr\u00fcpteerimine). <a href='https:\/\/eur-lex.europa.eu\/legal-content\/FR\/TXT\/HTML\/?uri=CELEX:32016R0679' rel='noopener' target='_blank'>eur-lex.europa.eu<\/a><\/li>\n<li>E-arvete ajakava: vastuv\u00f5tmine k\u00f5igi ettev\u00f5tete poolt alates 1. septembrist 2026, v\u00e4ljastamine VKE-de ja mikroettev\u00f5tete poolt alates 1. septembrist 2027. <a href='https:\/\/www.economie.gouv.fr\/tout-savoir-sur-la-facturation-electronique-pour-les-entreprises' rel='noopener' target='_blank'>economie.gouv.fr<\/a><\/li>\n<li>Akrediteeritud platvormide roll: arvete koostamine, edastamine, vastuv\u00f5tmine ja andmete edastamine maksuhaldurile. <a href='https:\/\/www.impots.gouv.fr\/facturation-electronique-et-plateformes-agreees' rel='noopener' target='_blank'>impots.gouv.fr<\/a><\/li>\n<li>Klytic CRM: hallatavad objektid, moodulid, e-arvete vormingud ja platvormid, majutus. <a href='https:\/\/www.klytic.com\/klytic-crm\/' rel='noopener' target='_blank'>klytic.com<\/a><\/li>\n<li>CRM-i andmete salvestatuna kr\u00fcpteerimine ja erinevus kliendi k\u00e4es olevast v\u00f5tmest; teenusest lahkumine. <a href='https:\/\/www.klytic.com\/cloud-souverain\/' rel='noopener' target='_blank'>klytic.com<\/a><\/li>\n<li>Klytic kui volitatud t\u00f6\u00f6tleja, andmet\u00f6\u00f6tlusleping, 30-p\u00e4evane lahkumisperiood. <a href='https:\/\/www.klytic.com\/rgpd\/' rel='noopener' target='_blank'>klytic.com<\/a><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b479d1 e-con-full kly-g-aside e-flex e-con e-parent\" data-id=\"8b479d1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8e27c9 elementor-widget elementor-widget-html\" data-id=\"a8e27c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav class=\"kly-g-toc\" aria-label=\"Sellel lehel\"><p>Sellel lehel<\/p><ol><\/ol><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a263adb elementor-widget elementor-widget-text-editor\" data-id=\"a263adb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"kly-g-cta\"><h3>Vaadake oma kliendiregister \u00fcle<\/h3><p>Import, \u00f5igused, majutus ja e-arved: kirjeldage meile oma olukorda ja me vastame, mida Klytic CRM katab ja mida mitte.<\/p><p><a class=\"kly-g-btn\" href=\"\/et\/kontakt\/\">V\u00f5tke meiega \u00fchendust \u2192<\/a><\/p><p style=\"margin:0\"><a class=\"kly-g-btn ghost\" href=\"\/et\/klytic-crm\/\">Tutvuge Klytic CRM-iga<\/a><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62bcdde e-con-full kly-g-related e-flex e-con e-parent\" data-id=\"62bcdde\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2b5422 elementor-widget elementor-widget-text-editor\" data-id=\"b2b5422\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Loe ka<\/h2><div class=\"kly-g-grid\"><a class=\"kly-g-card\" href=\"\/et\/kes-naeb-milliseid-kliente-klytic-crm\/\" style=\"--cat:#b45309\"><span class=\"c\">Kasuta \u00b7 CRM ja m\u00fc\u00fcgiandmed<\/span><span class=\"t\">Kes n\u00e4eb Klytic CRM-is milliseid kliente<\/span><span class=\"q\">\u00dcks konto inimese kohta, \u00f5igused mooduli kaupa, ulatus m\u00fc\u00fcgiesindaja kaupa. Kontserni kahe ettev\u00f5tte eraldamiseks aga eraldi instants kummalegi.<\/span><span class=\"m\"><span>6 min lugemist<\/span><b>Loe \u2192<\/b><\/span><\/a><a class=\"kly-g-card\" href=\"\/et\/kliendiportfelli-ekspordi-takistamine\/\" style=\"--cat:#b45309\"><span class=\"c\">Kasuta \u00b7 CRM ja m\u00fc\u00fcgiandmed<\/span><span class=\"t\">Kliendiportfelli ekspordi takistamine ja muudatuste \u00fclevaatamine<\/span><span class=\"q\">Kaardi lugemine ja kogu registri eksportimine on Klytic CRM-is kaks eri \u00f5igust. V\u00f5tke teine \u00e4ra ja teadke, mida logi salvestab.<\/span><span class=\"m\"><span>6 min lugemist<\/span><b>Loe \u2192<\/b><\/span><\/a><a class=\"kly-g-card\" href=\"\/et\/mis-on-suveraanne-pilv\/\" style=\"--cat:#0077cc\"><span class=\"c\">Suver\u00e4\u00e4nsus<\/span><span class=\"t\">Mis on suver\u00e4\u00e4nne pilv?<\/span><span class=\"q\">Suver\u00e4\u00e4nset pilve hinnatakse teenuse k\u00e4itaja, kohalduva \u00f5iguse, juurdep\u00e4\u00e4su kontrolli ja andmetest v\u00e4ljumise j\u00e4rgi. Andmekeskuse asukohast ei piisa.<\/span><span class=\"m\"><span>Juhend<\/span><b>Loe \u2192<\/b><\/span><\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-539316dd e-con e-atomic-element e-div-block-base e-default-div e-c9fd865-4a50 \" data-id=\"539316dd\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"539316dd\" data-e-type=\"e-div-block\" data-id=\"539316dd\">\n    <div class=\"elementor-element elementor-element-4f79afcb e-con e-atomic-element e-div-block-base e-default-div e-4fa9fe-ce86 \" data-id=\"4f79afcb\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"4f79afcb\" data-e-type=\"e-div-block\" data-id=\"4f79afcb\">\n    \t\t\t<p class=\"e-4dcf5c70-2ec7 e-paragraph-base e-default-p\" data-interaction-id=\"330a7a35\" data-e-type=\"widget\" data-id=\"330a7a35\">Tervituspakkumine<\/p>\n\t\t\t\t\t<h2 data-interaction-id=\"56f1f7d5\" class=\"e-347faa43-4e20 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"56f1f7d5\">30-p\u00e4evane tasuta prooviperiood, toetatud migratsioon<\/h2>\n\t\t\t\t\t<p class=\"e-7f6310da-1caa e-paragraph-base e-default-p\" data-interaction-id=\"2ce27288\" data-e-type=\"widget\" data-id=\"2ce27288\">Siduv kohustuseta prooviperiood. Konsultant helistab Teile tagasi, et m\u00f5ista Teie vajadusi ja valmistada ette Teie Klyticu keskkond.<\/p>\n\t\t<div class=\"elementor-element elementor-element-35ea29a1 e-con e-atomic-element e-div-block-base e-default-div e-1cd48b22-e6da \" data-id=\"35ea29a1\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"35ea29a1\" data-e-type=\"e-div-block\" data-id=\"35ea29a1\">\n    \t\t\t<a href=\"\/essai-gratuit\/\" target=\"_self\" class=\"e-4a7886e3-652d e-button-base e-default-a\" data-interaction-id=\"19bfa8f1\" data-e-type=\"widget\" data-id=\"19bfa8f1\">\n\t\ud83d\ude80 Alustage tasuta prooviperioodi\n<\/a>\n\t\t\t\t\t<a href=\"\/tarifs\/\" target=\"_self\" class=\"e-137e863d-dd0d e-button-base e-default-a\" data-interaction-id=\"326d82ab\" data-e-type=\"widget\" data-id=\"326d82ab\">\n\tVaadake hindu\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"CRM-i andmed: kellele kuuluvad, mida paljastavad? | Klytic","_seopress_titles_desc":"Vastutav ja volitatud t\u00f6\u00f6tleja isikuandmete kaitse \u00fcldm\u00e4\u00e4ruse m\u00f5ttes, CRM-i tundlikud andmed, kr\u00fcpteerimine, e-arved: mida teada kliendiregistrist.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"CRM-i andmed: kellele kuuluvad, mida paljastavad? | Klytic","_seopress_social_fb_desc":"Vastutav ja volitatud t\u00f6\u00f6tleja isikuandmete kaitse \u00fcldm\u00e4\u00e4ruse m\u00f5ttes, CRM-i tundlikud andmed, kr\u00fcpteerimine, e-arved: mida teada kliendiregistrist.","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"CRM-i andmed: kellele kuuluvad, mida paljastavad? | Klytic","_seopress_social_twitter_desc":"Vastutav ja volitatud t\u00f6\u00f6tleja isikuandmete kaitse \u00fcldm\u00e4\u00e4ruse m\u00f5ttes, CRM-i tundlikud andmed, kr\u00fcpteerimine, e-arved: mida teada kliendiregistrist.","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-7959","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eu.klytic.com\/et\/wp-json\/wp\/v2\/pages\/7959","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.klytic.com\/et\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eu.klytic.com\/et\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/et\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/et\/wp-json\/wp\/v2\/comments?post=7959"}],"version-history":[{"count":0,"href":"https:\/\/eu.klytic.com\/et\/wp-json\/wp\/v2\/pages\/7959\/revisions"}],"wp:attachment":[{"href":"https:\/\/eu.klytic.com\/et\/wp-json\/wp\/v2\/media?parent=7959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}