{"id":6416,"date":"2026-10-12T13:03:30","date_gmt":"2026-10-12T11:03:30","guid":{"rendered":"https:\/\/eu.klytic.com\/restore-message-or-mailbox\/"},"modified":"2026-10-12T13:33:52","modified_gmt":"2026-10-12T11:33:52","slug":"restore-message-or-mailbox","status":"publish","type":"page","link":"https:\/\/eu.klytic.com\/en\/restore-message-or-mailbox\/","title":{"rendered":"Restoring a message or a mailbox"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6416\" class=\"elementor elementor-6416 elementor-6286\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-467a1e3 e-con-full kly-g e-flex e-con e-parent\" data-id=\"467a1e3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6634f80 e-con-full kly-g-hero e-flex e-con e-parent\" data-id=\"6634f80\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d98a256 e-con-full kly-g-hero-in e-flex e-con e-parent\" data-id=\"d98a256\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e869529 elementor-widget elementor-widget-text-editor\" data-id=\"e869529\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kly-g-crumb\"><a href=\"\/en\/\">Home<\/a><span>\u203a<\/span><a href=\"\/en\/guides\/\">Guides<\/a><span>\u203a<\/span><a href=\"\/en\/guides\/business-email\/\">Email<\/a><\/p><p class=\"kly-g-pill\" style=\"--pill:#60a5fa\">Email \u00b7 Use Klytic Mail<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c86aa2 elementor-widget elementor-widget-heading\" data-id=\"7c86aa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Restoring a message or a mailbox<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ede916 elementor-widget elementor-widget-text-editor\" data-id=\"0ede916\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kly-g-lead\">A deleted message is first recovered by the user, from the Klytic Mail dumpster folder, at no cost. If it is no longer there, Klytic support restores it from the backups of the last 30 days: give the mailbox, the folder or the message, and the approximate date. This restore is included in the event of a service malfunction, deliberate deletion by an employee or an account deleted too early when someone leaves (up to 3 requests per month), or an attack suffered despite properly protected workstations. After an accidental deletion, a handling error, or if workstations were insufficiently protected, it is subject to a paid support ticket. An entire mailbox is restored through the same process, clearly specifying its scope.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-522a0a2 elementor-widget elementor-widget-text-editor\" data-id=\"522a0a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kly-g-meta\"><span>Updated <b>October 2026<\/b><\/span><span><b>4 min<\/b><\/span><span>How-to Klytic Mail<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-36b8b92 e-con-full kly-g-body e-flex e-con e-parent\" data-id=\"36b8b92\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f9ad4f6 e-con-full kly-g-article e-flex e-con e-parent\" data-id=\"f9ad4f6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9677918 elementor-widget elementor-widget-text-editor\" data-id=\"9677918\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>What you get<\/h2><div class='kly-table'><table><thead><tr><th>Situation<\/th><th>Who acts<\/th><th>Limit<\/th><\/tr><\/thead><tbody><tr><td>Message deleted recently, still in the trash or the dumpster folder<\/td><td>The user, in their webmail<\/td><td>How long it stays in the dumpster folder<\/td><\/tr><tr><td>Message or folder no longer in the dumpster folder<\/td><td>Klytic support, on request<\/td><td>Backups of the last 30 days<\/td><\/tr><tr><td>Entire mailbox<\/td><td>Klytic support, on request<\/td><td>Backups of the last 30 days<\/td><\/tr><\/tbody><\/table><\/div><p>There is no self-service restore from backups: it always goes through support. This is intentional: restoring a mailbox also means accessing its content.<\/p><p>Whether a restore is covered depends on its cause:<\/p><ul><li><strong>malfunction of the Klytic service<\/strong>: included;<\/li><li><strong>deliberate deletion by an employee<\/strong>, who erases their messages when leaving for example, <strong>or a mailbox deleted too early by an administrator when someone leaves<\/strong>: included, up to 3 requests per month;<\/li><li><strong>an attack suffered despite properly protected workstations<\/strong> (updates applied, antivirus active): included;<\/li><li><strong>accidental deletion, handling error, or insufficiently protected workstations<\/strong>: paid support ticket.<\/li><\/ul><p>The dumpster folder remains free of charge: it is the first thing to try.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1145382 elementor-widget elementor-widget-text-editor\" data-id=\"1145382\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>1. The message is still in the trash or the dumpster folder<\/h2><p>A deleted message first goes to the trash. If it has been removed from there, or if the trash has been emptied, it moves to the dumpster folder, where it stays for a limited time.<\/p><ol><li>Open Klytic Mail webmail. Recovery from the dumpster folder is done from webmail, even if you usually read your mail in Outlook or on your phone.<\/li><li>From the trash, open the dumpster folder. You will see recently deleted messages there.<\/li><li>Select the message or messages, then choose the folder to put them back in.<\/li><li>The message reappears in that folder, then on your other devices at the next sync.<\/li><\/ol><p>In a shared mailbox, the person with management rights on the mailbox can do this.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e508d51 elementor-widget elementor-widget-text-editor\" data-id=\"e508d51\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>2. The message is no longer in the dumpster folder<\/h2><p>If the message was deleted less than 30 days ago, Klytic support can restore it from backups. Depending on the cause, this restore is included or subject to a paid support ticket: the cases are detailed above. The request should preferably come from your account administrator, who knows whether it is legitimate. Provide:<\/p><ul><li>the address of the mailbox concerned;<\/li><li>the folder, or the message: sender, subject, a few words of the content;<\/li><li>the approximate date of receipt, and of deletion if you know it;<\/li><li>the urgency, for example a deadline or ongoing proceedings.<\/li><\/ul><p>Support tells you where the items will reappear. An approximate date is enough: since backups are hourly, support chooses the nearest one that contains the message.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d666e1f elementor-widget elementor-widget-text-editor\" data-id=\"d666e1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>3. Restoring an entire mailbox<\/h2><p>The process is the same, and the same coverage rules apply. Specify the scope: one mailbox, not the whole domain, so that the restore stays targeted and other users are not affected. Also give the date of the state to recover, and whether messages received since then must be kept. Support then tells you how it will proceed so as not to overwrite anything.<\/p><p><strong>Example.<\/strong> In a 15-person agency (hypothetical case), an employee\u2019s account is compromised on a Tuesday: the attacker deletes the mailbox\u2019s folders. The administrator blocks sign-in, changes the password, then asks support to restore that mailbox alone to its Monday evening state, keeping the messages that have arrived since. The agency is the victim of the attack: if its workstations were properly protected, the restore is included. If they were not protected enough, for example because of missing updates or antivirus, it is subject to a paid support ticket.<\/p><h3>After the restore<\/h3><p>Check with the user that the expected folders have come back, then wait for their devices to sync before concluding. If the deletion came from a compromised account, enable two-factor authentication on that account and check that no suspicious forwarding or filter has been added to the mailbox: an attacker often sets one up to keep receiving a copy of the mail.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c88e815 elementor-widget elementor-widget-text-editor\" data-id=\"c88e815\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>4. What this procedure does not cover<\/h2><ul><li><strong>A message that never arrived.<\/strong> If it was held by filtering, it is not in the mailbox backups: see <a href='\/en\/quarantine-false-positives\/'>quarantine, false positives, reporting<\/a>.<\/li><li><strong>A message deleted more than 30 days ago.<\/strong> It is no longer in the backups. Only legal archiving, if subscribed to, lets you go back further: see <a href='\/en\/archive-messages\/'>archiving messages<\/a>.<\/li><li><strong>A message that arrived and was deleted between two hourly backups.<\/strong> If it is no longer in the dumpster folder, it was never backed up.<\/li><li><strong>An ongoing outage.<\/strong> If the service is down, contact support: restoring service is a matter for operations, with a target of under 4 hours, not for this how-to.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de3908d elementor-widget elementor-widget-text-editor\" data-id=\"de3908d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>5. Deliberate deletion<\/h2><p>Klytic backups are immutable: once written, they can be neither modified nor deleted, even by an administrator of your account or by an attacker who has taken control of it. A deliberate deletion therefore remains repairable within the 30-day window. The reason is explained in <a href='\/en\/email-backup-continuity\/'>backup, deletion and continuity<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e6d61a elementor-widget elementor-widget-text-editor\" data-id=\"1e6d61a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Frequently asked questions<\/h2><h3>Can I restore from backups myself?<\/h3><p>No. You recover items yourself from the dumpster folder; beyond that, restores go through support.<\/p><h3>Is the restore included?<\/h3><p>Backup is part of the service. The restore is included in the event of a service malfunction, deliberate deletion by an employee or an account deleted too early when someone leaves (up to 3 requests per month), or an attack suffered despite properly protected workstations. After an accidental deletion, a handling error, or if workstations were insufficiently protected, it is subject to a paid support ticket. Look in the dumpster folder first, at no cost. Details are on the <a href='\/en\/security-backup\/'>Security and backup<\/a> page.<\/p><h3>Can a message erased two months ago come back?<\/h3><p>Not through backups, which are limited to 30 days. See <a href='\/en\/archive-messages\/'>archiving messages<\/a> to retain for longer.<\/p><h3>The expected message never arrived. What should I do?<\/h3><p>Check whether it was held by filtering: <a href='\/en\/quarantine-false-positives\/'>quarantine and false positives<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c0d734 e-con-full kly-g-aside e-flex e-con e-parent\" data-id=\"9c0d734\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70eec07 elementor-widget elementor-widget-html\" data-id=\"70eec07\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav class=\"kly-g-toc\" aria-label=\"On this page\"><p>On this page<\/p><ol><\/ol><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9445d4c elementor-widget elementor-widget-text-editor\" data-id=\"9445d4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"kly-g-cta\"><h3>Request a restore<\/h3><p>Give the mailbox, the folder or the message and the approximate date. Klytic restores from the last 30 days, included or billed depending on the cause.<\/p><p><a class=\"kly-g-btn\" href=\"\/en\/contact\/\">Contact support \u2192<\/a><\/p><p style=\"margin:0\"><a class=\"kly-g-btn ghost\" href=\"\/en\/security-backup\/\">Security and backup<\/a><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11d3799 e-con-full kly-g-related e-flex e-con e-parent\" data-id=\"11d3799\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8aaf795 elementor-widget elementor-widget-text-editor\" data-id=\"8aaf795\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Further reading<\/h2><div class=\"kly-g-grid\"><a class=\"kly-g-card\" href=\"\/en\/email-backup-continuity\/\" style=\"--cat:#2563eb\"><span class=\"c\">Understand \u00b7 Email<\/span><span class=\"t\">Email backup, deletion and server outages<\/span><span class=\"q\">Trash, backup and platform failover do not cover the same accidents. What a backup brings back, and what an RTO and an RPO promise.<\/span><span class=\"m\"><span>6 min read<\/span><b>Read \u2192<\/b><\/span><\/a><a class=\"kly-g-card\" href=\"\/en\/quarantine-false-positives\/\" style=\"--cat:#dc2626\"><span class=\"c\">Use \u00b7 Email security<\/span><span class=\"t\">Quarantine, false positives and reporting<\/span><span class=\"q\">What happens to a message held by Klytic MTA, how to release it, correct a false positive and report a malicious message.<\/span><span class=\"m\"><span>6 min read<\/span><b>Read \u2192<\/b><\/span><\/a><a class=\"kly-g-card\" href=\"\/en\/security-backup\/\" style=\"--cat:#0077cc\"><span class=\"c\">Guides<\/span><span class=\"t\">Security &amp; Backup<\/span><span class=\"q\">TLS 1.3 and AES-256 encryption, multi-layer filtering, encrypted backups kept 30 days with WeDoBack: your data, protected. Hosted in Europe, GDPR compliant.<\/span><span class=\"m\"><span>Guides<\/span><b>Read \u2192<\/b><\/span><\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-539316dd e-con e-atomic-element e-div-block-base e-default-div e-c9fd865-4a50 \" data-id=\"539316dd\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"539316dd\" data-e-type=\"e-div-block\" data-id=\"539316dd\">\n    <div class=\"elementor-element elementor-element-4f79afcb e-con e-atomic-element e-div-block-base e-default-div e-4fa9fe-ce86 \" data-id=\"4f79afcb\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"4f79afcb\" data-e-type=\"e-div-block\" data-id=\"4f79afcb\">\n    \t\t\t<p class=\"e-4dcf5c70-2ec7 e-paragraph-base e-default-p\" data-interaction-id=\"330a7a35\" data-e-type=\"widget\" data-id=\"330a7a35\">Welcome offer<\/p>\n\t\t\t\t\t<h2 data-interaction-id=\"56f1f7d5\" class=\"e-347faa43-4e20 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"56f1f7d5\">30-day free trial, assisted migration<\/h2>\n\t\t\t\t\t<p class=\"e-7f6310da-1caa e-paragraph-base e-default-p\" data-interaction-id=\"2ce27288\" data-e-type=\"widget\" data-id=\"2ce27288\">No-commitment trial offer. An advisor will call you back to understand your needs and prepare your Klytic space.<\/p>\n\t\t<div class=\"elementor-element elementor-element-35ea29a1 e-con e-atomic-element e-div-block-base e-default-div e-1cd48b22-e6da \" data-id=\"35ea29a1\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"35ea29a1\" data-e-type=\"e-div-block\" data-id=\"35ea29a1\">\n    \t\t\t<a href=\"https:\/\/eu.klytic.com\/en\/30-day-free-trial\/\" target=\"_self\" class=\"e-4a7886e3-652d e-button-base e-default-a\" data-interaction-id=\"19bfa8f1\" data-e-type=\"widget\" data-id=\"19bfa8f1\">\n\t\ud83d\ude80 Start free trial\n<\/a>\n\t\t\t\t\t<a href=\"https:\/\/eu.klytic.com\/en\/pricing\/\" target=\"_self\" class=\"e-137e863d-dd0d e-button-base e-default-a\" data-interaction-id=\"326d82ab\" data-e-type=\"widget\" data-id=\"326d82ab\">\n\tSee pricing\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"Restoring a message or a mailbox | Klytic","_seopress_titles_desc":"Deleted message in Klytic Mail: recover it yourself from the dumpster folder, or ask support for a 30-day restore. 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