{"id":1325,"date":"2026-09-23T10:51:07","date_gmt":"2026-09-23T08:51:07","guid":{"rendered":"https:\/\/eu.klytic.com\/frequently-asked-questions\/"},"modified":"2026-09-28T19:44:16","modified_gmt":"2026-09-28T17:44:16","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/eu.klytic.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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\u2753 FAQ<\/p>\n\t\t\t\t\t

Your questions, our answers<\/h1>\n\t\t\t\t\t

Executives, IT directors, security managers: here are the answers to the questions we are asked most often.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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\ud83e\udde9 The offering<\/h2>\n\t\t
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What is Klytic?<\/h3>\n\t\t\t\t\t

A suite of professional tools (email, documents, CRM, telephony, email security), an alternative to Microsoft 365 and Google Workspace, hosted by us or on your premises, with support from the Dedicace Software team.<\/p>\n\t\t\n<\/div>\n

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Do I need the full suite?<\/h3>\n\t\t\t\t\t

No. Each service is subscribed to separately. You can start with just one (for example email or email protection) and add others later.<\/p>\n\t\t\n<\/div>\n

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What technologies is Klytic built on?<\/h3>\n\t\t\t\t\t

Proven open-source software: Zimbra for Klytic Mail, Nextcloud for Klytic Docs, and Dolibarr for Klytic CRM. Klytic MTA is developed in-house.

Our expertise goes beyond integration: we secure, optimise, and maintain these solutions, while adding our own tools, features, and complementary options. Developed by our teams, these enhancements improve efficiency, stability, and scalability, to provide solutions that are truly aligned with your use cases.<\/p>\n\t\t\n<\/div>\n

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Is there a free trial?<\/h3>\n\t\t\t\t\t

Yes\u201430 days, with no commitment. Request your trial<\/a>.<\/p>\n\t\t\n<\/div>\n\t\t\t

\ud83c\udfdb\ufe0f Data and hosting<\/h2>\n\t\t
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Where is my data physically located?<\/h3>\n\t\t\t\t\t

Depending on your choice: in our data centres located as close to you as possible or in a region that complies with your legal requirements, on a dedicated server, or on your premises.<\/p>\n\t\t\n<\/div>\n

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Is my data subject to the CLOUD Act?<\/h3>\n\t\t\t\t\t

No. Klytic is operated by Dedicace Software, an independent French company that is not subject to US law.<\/p>\n\t\t\n<\/div>\n

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Who can access my data?<\/h3>\n\t\t\t\t\t

You, and the people you authorise. Our technicians only access your data when required for the service, in particular for support, maintenance, or restoration.

Your data therefore remains under your control and is never used for commercial purposes.<\/p>\n\t\t\n<\/div>\n

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Can I retrieve my data if I leave?<\/h3>\n\t\t\t\t\t

Yes. Klytic is based on open standards (IMAP, CalDAV, CardDAV, standard file formats). We support you in retrieving your data, then delete it on request.<\/p>\n\t\t\n<\/div>\n\t\t\t

\ud83d\udd10 Security and backups<\/h2>\n\t\t
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Is my data encrypted?<\/h3>\n\t\t\t\t\t

Yes, in transit (TLS 1.3) and at rest (AES-256). End-to-end encryption for sensitive exchanges, including your emails (S\/MIME or GPG required).
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How often do you perform backups?<\/h3>\n\t\t\t\t\t

Daily for Klytic Tel, hourly for our other services. Our backups are encrypted at source and retained for 30 days. Targets: service restoration in under 4 hours (RTO), and no more than 2 hours of data loss at most (RPO), 24 hours for Klytic Tel.<\/p>\n\t\t\n<\/div>\n

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What happens in the event of an outage?<\/h3>\n\t\t\t\t\t

Our platforms are monitored continuously. We guarantee 99.9% availability (99.95% with the Enterprise plan or a dedicated server), excluding force majeure. Our backup system enables rapid service restoration.<\/p>\n\t\t\n<\/div>\n

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Does Klytic MTA store my emails?<\/h3>\n\t\t\t\t\t

Not under normal operation. A message is only retained (encrypted, temporarily) if the recipient server is unavailable or if it is quarantined.<\/p>\n\t\t\n<\/div>\n\t\t\t

\ud83d\ude9a Migration and support<\/h2>\n\t\t
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How long does a migration take?<\/h3>\n\t\t\t\t\t

It depends on the number of accounts and the data volume. For an SME, a few days are generally sufficient, with no service interruption. We provide a precise schedule before we start.<\/p>\n\t\t\n<\/div>\n

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How can I contact support?<\/h3>\n\t\t\t\t\t

By phone or by email. You speak to a real team, in French, who knows your deployment. Contact details<\/a>.<\/p>\n\t\t\n<\/div>\n

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Are you a reseller or an MSP?<\/h3>\n\t\t\t\t\t

The Klytic suite can be deployed as a multi-tenant solution with a dedicated administration console. Contact us<\/a> to discuss.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

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Cannot find your answer?<\/h2>\n\t\t\t\t\t

Ask us your question directly.<\/p>\n\t\t\t\t\t\n\tContact us\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

\u2753 FAQ Your questions, our answers Executives, IT directors, security managers: here are the answers to the questions we are asked most often. \ud83e\udde9 The offering What is Klytic? A suite of professional tools (email, documents, CRM, telephony, email security), an alternative to Microsoft 365 and Google Workspace, hosted by us or on your premises, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"Frequently asked questions | Klytic Europe","_seopress_titles_desc":"Hosting, migration, security, pricing, free trial: answers to your questions about the Klytic sovereign collaboration suite. Hosted in Europe, GDPR compliant.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"Frequently asked questions | Klytic Europe","_seopress_social_fb_desc":"Hosting, migration, security, pricing, free trial: answers to your questions about the Klytic sovereign collaboration suite. Hosted in Europe, GDPR compliant.","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"Frequently asked questions | Klytic Europe","_seopress_social_twitter_desc":"Hosting, migration, security, pricing, free trial: answers to your questions about the Klytic sovereign collaboration suite. Hosted in Europe, GDPR compliant.","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"Klytic FAQ,email migration,hosting questions,Europe,GDPR","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-1325","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eu.klytic.com\/en\/wp-json\/wp\/v2\/pages\/1325","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.klytic.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eu.klytic.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/en\/wp-json\/wp\/v2\/comments?post=1325"}],"version-history":[{"count":3,"href":"https:\/\/eu.klytic.com\/en\/wp-json\/wp\/v2\/pages\/1325\/revisions"}],"predecessor-version":[{"id":1328,"href":"https:\/\/eu.klytic.com\/en\/wp-json\/wp\/v2\/pages\/1325\/revisions\/1328"}],"wp:attachment":[{"href":"https:\/\/eu.klytic.com\/en\/wp-json\/wp\/v2\/media?parent=1325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}