{"id":2147,"date":"2026-09-30T14:07:27","date_gmt":"2026-09-30T12:07:27","guid":{"rendered":"https:\/\/eu.klytic.com\/servicekvalitet\/"},"modified":"2026-09-30T14:07:27","modified_gmt":"2026-09-30T12:07:27","slug":"servicekvalitet","status":"publish","type":"page","link":"https:\/\/eu.klytic.com\/da\/servicekvalitet\/","title":{"rendered":"Servicekvalitet"},"content":{"rendered":"\t\t
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\u2b50 Servicekvalitet<\/p>\n\t\t\t\t\t

Kvalitet \u2013 et krav hver dag<\/h1>\n\t\t\t\t\t

Servicekvalitet er et naturligt krav fra de virksomheder, der betror os deres v\u00e6rkt\u00f8jer. Vi har indf\u00f8rt metoder til at m\u00e5le, f\u00f8lge og l\u00f8bende forbedre den.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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M\u00e5lbare forpligtelser<\/h2>\n\t\t\t\t\t

Klare m\u00e5l, som vores overv\u00e5gning f\u00f8lger konstant.<\/p>\n\t\t\n<\/div>\n

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99,9 %<\/p>\n\t\t\t\t\t

tilg\u00e6ngelighed i Klytic-skyen (99,95 % med Enterprise-tilbuddet eller dedikeret server)<\/p>\n\t\t\n<\/div>\n

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< 4 t<\/p>\n\t\t\t\t\t

til at f\u00e5 tjenesten i gang igen (RTO)<\/p>\n\t\t\n<\/div>\n

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< 2 t<\/p>\n\t\t\t\t\t

tabte data h\u00f8jst (RPO)<\/p>\n\t\t\n<\/div>\n

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30 dage<\/p>\n\t\t\t\t\t

opbevaring af regelm\u00e6ssige krypterede sikkerhedskopier<\/p>\n\t\t\n<\/div>\n

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Hver m\u00e5ned<\/p>\n\t\t\t\t\t

testede gendannelser<\/p>\n\t\t\n<\/div>\n

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L\u00f8bende<\/p>\n\t\t\t\t\t

overv\u00e5gning af platformene med automatiske alarmer<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n

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Vores metode<\/h2>\n\t\t\t\t\t

Vores kvalitetsafdeling har indf\u00f8rt v\u00e6rkt\u00f8jer og arbejdsmetoder for at overholde disse forpligtelser og l\u00f8bende forbedre vores ydelser.<\/p>\n\t\t\n<\/div>\n

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\ud83e\udd1d<\/p>\n\t\t\t\t\t

Regelm\u00e6ssig opf\u00f8lgning med vores kunder<\/h3>\n\t\t\t\t\t

Vi holder regelm\u00e6ssig kontakt med dig for at forst\u00e5 dine behov og deres udvikling. Vi prioriterer gennemsigtighed og en \u00e6rlig og oprigtig dialog for at forst\u00e5 b\u00e5de dine reelle behov og dine udfordringer.<\/p>\n\t\t\n<\/div>\n

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\u23f1\ufe0f<\/p>\n\t\t\t\t\t

Personlig opf\u00f8lgning p\u00e5 ydelserne<\/h3>\n\t\t\t\t\t

Et system til kontrol af frister f\u00f8lger hvert af vores indgreb. Enhver overskridelse, der kan tilskrives os, f\u00f8rer til en justering af vores procedurer og ressourcer, s\u00e5 den ikke gentager sig.<\/p>\n\t\t\n<\/div>\n

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\ud83c\udf93<\/p>\n\t\t\t\t\t

Uddannelse og certificering<\/h3>\n\t\t\t\t\t

Vores teams gennemg\u00e5r j\u00e6vnligt uddannelse, der valideres med certificeringer. Vores interne regel: alt, hvad der udf\u00f8res, skal kunne certificeres.<\/p>\n\t\t\n<\/div>\n

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\ud83d\udcac<\/p>\n\t\t\t\t\t

Menneskelig support<\/h3>\n\t\t\t\t\t

Et fransktalende team, der kan kontaktes pr. telefon og e-mail, og som kender din installation.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n

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Optagelse af opkald<\/h2>\n\t\t\t\t\t

For at forbedre kvaliteten af vores svar, uddanne vores teams og sikre kommunikationen kan opkald med vores support blive optaget.<\/p>\n\t\t

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\u2713 Opbevares og h\u00e5ndteres udelukkende internt: ingen tredjepart har adgang<\/p>\n\t\t\t\t\t

\u2713 Adgang forbeholdt ledelsen<\/p>\n\t\t\t\t\t

\u2713 Destrueres systematisk senest 30 dage efter opkaldet<\/p>\n\t\t\n<\/div>\n\t\t\t

L\u00e6s alt om dine data p\u00e5 vores side Databeskyttelse<\/a>.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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Lad os tale om dine krav<\/h2>\n\t\t\t\t\t

Serviceniveau, responstider, regulatoriske krav: vi sammens\u00e6tter et tilpasset tilbud sammen med dig.<\/p>\n\t\t\t\t\t\n\tAnmod om et tilbud\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"Servicekvalitet og tilg\u00e6ngelighed | Klytic Europe","_seopress_titles_desc":"Tilg\u00e6ngelighedsgarantier, menneskelig support og overv\u00e5gning: s\u00e5dan sikrer Klytic kvaliteten af sine tjenester i hverdagen.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"Servicekvalitet og tilg\u00e6ngelighed | Klytic Europe","_seopress_social_fb_desc":"Tilg\u00e6ngelighedsgarantier, menneskelig support og overv\u00e5gning: s\u00e5dan sikrer Klytic kvaliteten af sine tjenester i hverdagen.","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"Servicekvalitet og tilg\u00e6ngelighed | Klytic Europe","_seopress_social_twitter_desc":"Tilg\u00e6ngelighedsgarantier, menneskelig support og overv\u00e5gning: s\u00e5dan sikrer Klytic kvaliteten af sine tjenester i hverdagen.","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"servicekvalitet,tilg\u00e6ngelighed,SLA,menneskelig support","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-2147","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eu.klytic.com\/da\/wp-json\/wp\/v2\/pages\/2147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.klytic.com\/da\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eu.klytic.com\/da\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/da\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/da\/wp-json\/wp\/v2\/comments?post=2147"}],"version-history":[{"count":0,"href":"https:\/\/eu.klytic.com\/da\/wp-json\/wp\/v2\/pages\/2147\/revisions"}],"wp:attachment":[{"href":"https:\/\/eu.klytic.com\/da\/wp-json\/wp\/v2\/media?parent=2147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}