{"id":7469,"date":"2026-10-12T13:04:28","date_gmt":"2026-10-12T11:04:28","guid":{"rendered":"https:\/\/eu.klytic.com\/doba-uchovavani-nahravek-hovoru\/"},"modified":"2026-10-12T16:14:39","modified_gmt":"2026-10-12T14:14:39","slug":"doba-uchovavani-nahravek-hovoru","status":"publish","type":"page","link":"https:\/\/eu.klytic.com\/cs\/doba-uchovavani-nahravek-hovoru\/","title":{"rendered":"Jak dlouho uchov\u00e1vat nahr\u00e1vky hovor\u016f"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7469\" class=\"elementor elementor-7469 elementor-6308\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2caa9c e-con-full kly-g e-flex e-con e-parent\" data-id=\"a2caa9c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-858ee78 e-con-full kly-g-hero e-flex e-con e-parent\" data-id=\"858ee78\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-29f63e3 e-con-full kly-g-hero-in e-flex e-con e-parent\" data-id=\"29f63e3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-365d655 elementor-widget elementor-widget-text-editor\" data-id=\"365d655\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kly-g-crumb\"><a href=\"\/\">Dom\u016f<\/a><span>\u203a<\/span>P\u0159\u00edru\u010dky<span>\u203a<\/span>Telefonie<\/p><p class=\"kly-g-pill\" style=\"--pill:#fb7185\">Telefonie \u00b7 Pochopit<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2519cdb elementor-widget elementor-widget-heading\" data-id=\"2519cdb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Jak dlouho uchov\u00e1vat nahr\u00e1vky hovor\u016f<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcf101b elementor-widget elementor-widget-text-editor\" data-id=\"fcf101b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kly-g-lead\">Neexistuje jedna lh\u016fta platn\u00e1 pro v\u0161echny firmy. Doba vypl\u00fdv\u00e1 z d\u016fvodu, pro\u010d nahr\u00e1v\u00e1te: \u0161kolit, hodnotit, zlep\u0161ovat kvalitu nebo prokazovat transakci, pokud to stanov\u00ed p\u0159edpis. U nahr\u00e1vek po\u0159\u00edzen\u00fdch na pracovi\u0161ti uv\u00e1d\u00ed CNIL orienta\u010dn\u00ed lh\u016ftu nejv\u00fd\u0161e \u0161esti m\u011bs\u00edc\u016f, pokud zvl\u00e1\u0161tn\u00ed p\u0159edpis nebo od\u016fvodn\u011bn\u00ed nestanov\u00ed jinak.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7245030 elementor-widget elementor-widget-text-editor\" data-id=\"7245030\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kly-g-meta\"><span>Aktualizov\u00e1no: <b>\u0159\u00edjen 2026<\/b><\/span><span><b>7 min<\/b><\/span><span>Citovan\u00e9 ofici\u00e1ln\u00ed zdroje<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1bdc121 e-con-full kly-g-body e-flex e-con e-parent\" data-id=\"1bdc121\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-fc08e03 e-con-full kly-g-article e-flex e-con e-parent\" data-id=\"fc08e03\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b090294 elementor-widget elementor-widget-text-editor\" data-id=\"b090294\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Nahr\u00e1v\u00e1n\u00ed je zpracov\u00e1n\u00ed \u00fadaj\u016f<\/h2><p>Nahr\u00e1vka obsahuje hlas zam\u011bstnance i jeho protistrany, \u010dasto jejich jm\u00e9na, n\u011bkdy citliv\u00e9 informace zm\u00edn\u011bn\u00e9 v pr\u016fb\u011bhu rozhovoru. Jde o zpracov\u00e1n\u00ed osobn\u00edch \u00fadaj\u016f ve smyslu GDPR. P\u0159\u00edmo se uplat\u0148uj\u00ed dv\u011b z\u00e1sady \u010dl\u00e1nku 5: \u00fadaje jsou shroma\u017e\u010fov\u00e1ny pro ur\u010dit\u00e9, v\u00fdslovn\u011b vyj\u00e1d\u0159en\u00e9 a legitimn\u00ed \u00fa\u010dely a jsou uchov\u00e1v\u00e1ny po dobu ne del\u0161\u00ed, ne\u017e je nezbytn\u00e9 pro tyto \u00fa\u010dely.<\/p><p>Doba se tedy nevol\u00ed jako prvn\u00ed. Odvozuje se od \u00fa\u010delu. Firma, kter\u00e1 neum\u00ed \u0159\u00edct, pro\u010d nahr\u00e1v\u00e1, nem\u016f\u017ee \u0159\u00edct, jak dlouho nahr\u00e1vky uchov\u00e1v\u00e1.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-326ab64 elementor-widget elementor-widget-text-editor\" data-id=\"326ab64\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>P\u0159\u00edpustn\u00e9 \u00fa\u010dely a co od\u016fvod\u0148uj\u00ed<\/h2><p>Informa\u010dn\u00ed list CNIL o odposlechu a nahr\u00e1v\u00e1n\u00ed hovor\u016f na pracovi\u0161ti uv\u00e1d\u00ed p\u0159\u00edpustn\u00e9 \u00fa\u010dely: \u0161kolen\u00ed zam\u011bstnanc\u016f, jejich hodnocen\u00ed, zlep\u0161ov\u00e1n\u00ed kvality slu\u017eby a v omezen\u00fdch p\u0159\u00edpadech stanoven\u00fdch p\u0159edpisem prokazov\u00e1n\u00ed smlouvy nebo transakce. Syst\u00e9m mus\u00ed odpov\u00eddat uznan\u00e9 pot\u0159eb\u011b a z\u016fstat p\u0159im\u011b\u0159en\u00fd c\u00edli.<\/p><div class='kly-table'><table><thead><tr><th>\u00da\u010del<\/th><th>Co uchov\u00e1vat<\/th><th>Kdo pot\u0159ebuje poslouchat<\/th><\/tr><\/thead><tbody><tr><td>\u0160kolen\u00ed<\/td><td>N\u011bkolik vybran\u00fdch hovor\u016f, po dobu jednoho \u0161kolen\u00ed nebo cyklu<\/td><td>\u0160kolitel, dot\u010den\u00fd zam\u011bstnanec<\/td><\/tr><tr><td>Hodnocen\u00ed a kvalita<\/td><td>Hovory pot\u0159ebn\u00e9 pro hodnot\u00edc\u00ed formul\u00e1\u0159; samotn\u00fd formul\u00e1\u0159<\/td><td>Vedouc\u00ed t\u00fdmu nebo odd\u011blen\u00ed kvality<\/td><\/tr><tr><td>Prok\u00e1z\u00e1n\u00ed transakce<\/td><td>Hovory, ve kter\u00fdch zazn\u00ed z\u00e1vazek, pokud to stanov\u00ed p\u0159edpis<\/td><td>Odd\u011blen\u00ed, kter\u00e9 spravuje smlouvy nebo spory<\/td><\/tr><\/tbody><\/table><\/div><p>Tent\u00fd\u017e informa\u010dn\u00ed list stanov\u00ed meze. Zam\u011bstnavatel nesm\u00ed zav\u00e9st trval\u00fd nebo syst\u00e9matick\u00fd odposlech \u010di nahr\u00e1v\u00e1n\u00ed, pokud to nestanov\u00ed zvl\u00e1\u0161tn\u00ed z\u00e1konn\u00fd p\u0159edpis. Nahr\u00e1vat v\u0161echny hovory kv\u016fli odrazen\u00ed od nezdvo\u0159il\u00e9ho chov\u00e1n\u00ed nen\u00ed p\u0159\u00edpustn\u00e9: nahr\u00e1v\u00e1n\u00ed spou\u0161t\u011bn\u00e9 zam\u011bstnancem se pova\u017euje za m\u00e9n\u011b invazivn\u00ed. Zam\u011bstnanci mus\u00ed m\u00edt mo\u017enost vy\u0159izovat soukrom\u00e9 hovory na nenahr\u00e1van\u00fdch link\u00e1ch nebo nahr\u00e1v\u00e1n\u00ed vypnout; tot\u00e9\u017e plat\u00ed pro z\u00e1stupce zam\u011bstnanc\u016f p\u0159i v\u00fdkonu jejich funkce.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c61f423 elementor-widget elementor-widget-text-editor\" data-id=\"c61f423\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Informovat a omezit poslech<\/h2><p>Informov\u00e1n\u00ed p\u0159edch\u00e1z\u00ed zapnut\u00ed.<\/p><ul><li><strong>Z\u00e1stupci zam\u011bstnanc\u016f<\/strong> jsou p\u0159ed zaveden\u00edm syst\u00e9mu informov\u00e1ni a konzultov\u00e1ni.<\/li><li><strong>Zam\u011bstnanci<\/strong> v\u011bd\u00ed, kdy mohou b\u00fdt odposlouch\u00e1v\u00e1ni nebo nahr\u00e1v\u00e1ni, pro\u010d, k\u00fdm a jak dlouho.<\/li><li><strong>Protistrany<\/strong> jsou informov\u00e1ny na za\u010d\u00e1tku hovoru, obvykle kr\u00e1tk\u00fdm hl\u00e1\u0161en\u00edm s odkazem na \u00faplnou informaci. CNIL up\u0159es\u0148uje, \u017ee mus\u00ed b\u00fdt informov\u00e1ny o sv\u00e9m pr\u00e1vu vzn\u00e9st n\u00e1mitku p\u0159ed koncem rozhovoru.<\/li><li><strong>Z\u00e1znamy o \u010dinnostech zpracov\u00e1n\u00ed<\/strong> syst\u00e9m uv\u00e1d\u011bj\u00ed a pov\u011b\u0159enec pro ochranu osobn\u00edch \u00fadaj\u016f (DPO) je zapojen, pokud byl jmenov\u00e1n.<\/li><\/ul><p>P\u0159\u00edstup mus\u00ed b\u00fdt omezen na odd\u011blen\u00ed, kter\u00fdch se c\u00edl t\u00fdk\u00e1, s opr\u00e1vn\u011bn\u00edmi a dohledatelnost\u00ed proveden\u00fdch \u00fakon\u016f. V praxi: poslouchat sm\u00ed m\u00e1lo osob, toto opr\u00e1vn\u011bn\u00ed je odli\u0161n\u00e9 od opr\u00e1vn\u011bn\u00ed volat a seznam opr\u00e1vn\u011bn\u00fdch osob se pravideln\u011b reviduje. Pro Klytic Tel popisuje uplatn\u011bn\u00ed str\u00e1nka <a href='\/cs\/pristup-k-nahravkam-hovoru\/'>Kdo m\u016f\u017ee v Klytic Tel poslouchat nahr\u00e1vky<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7eec8fe elementor-widget elementor-widget-text-editor\" data-id=\"7eec8fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Lh\u016fty: co \u0159\u00edk\u00e1 CNIL<\/h2><p>Informa\u010dn\u00ed list CNIL uv\u00e1d\u00ed pro nahr\u00e1vky po\u0159\u00edzen\u00e9 na pracovi\u0161ti dv\u011b orienta\u010dn\u00ed lh\u016fty:<\/p><ul><li>nahr\u00e1vky lze uchov\u00e1vat <strong>nejv\u00fd\u0161e \u0161est m\u011bs\u00edc\u016f<\/strong>, pokud p\u0159edpis nestanov\u00ed specifickou lh\u016ftu nebo pokud neexistuje zvl\u00e1\u0161tn\u00ed od\u016fvodn\u011bn\u00ed;<\/li><li>analytick\u00e9 dokumenty, z\u00e1pisy nebo hodnot\u00edc\u00ed formul\u00e1\u0159e lze uchov\u00e1vat <strong>a\u017e jeden rok<\/strong>.<\/li><\/ul><p>Doporu\u010duje tak\u00e9 osv\u011bd\u010den\u00fd postup: nahr\u00e1vky vyhodnotit b\u011bhem n\u00e1sleduj\u00edc\u00edch dn\u00ed, vypracovat analytick\u00e9 dokumenty a nahr\u00e1vky pak rychle smazat. \u0160est m\u011bs\u00edc\u016f je strop, nikoli c\u00edl.<\/p><p>Tyto orienta\u010dn\u00ed lh\u016fty nepokr\u00fdvaj\u00ed v\u0161echny p\u0159\u00edpady. N\u011bkter\u00e1 odv\u011btv\u00ed maj\u00ed vlastn\u00ed p\u0159edpisy, kter\u00e9 u hovor\u016f obsahuj\u00edc\u00edch z\u00e1vazek stanov\u00ed del\u0161\u00ed nebo krat\u0161\u00ed lh\u016ftu. Pokud je va\u0161e \u010dinnost regulovan\u00e1, m\u00e1 p\u0159ednost odv\u011btvov\u00e9 pravidlo: ne\u017e stanov\u00edte sv\u00e9, ov\u011b\u0159te si ho se sv\u00fdm pov\u011b\u0159encem pro ochranu osobn\u00edch \u00fadaj\u016f nebo pr\u00e1vn\u00edm poradcem.<\/p><div class='kly-g-note'><p>Zde pou\u017eit\u00e1 str\u00e1nka CNIL poch\u00e1z\u00ed z roku 2009 a nese ozna\u010den\u00ed \u201ezastaral\u00e9, prob\u00edh\u00e1 aktualizace\u201c (p\u0159eklad). Ke dni ov\u011b\u0159en\u00ed z\u016fst\u00e1v\u00e1 referenc\u00ed, kterou \u00fa\u0159ad k tomuto t\u00e9matu zve\u0159ejnil. Ne\u017e sv\u00e9 pravidlo zafixujete, ov\u011b\u0159te, zda neexistuje nov\u011bj\u0161\u00ed verze.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95a26c7 elementor-widget elementor-widget-text-editor\" data-id=\"95a26c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Postup, jak stanovit svou lh\u016ftu<\/h2><ol><li><strong>Sepi\u0161te \u00fa\u010del<\/strong> pro ka\u017edou linku nebo frontu: z\u00e1kaznick\u00e1 linka kv\u016fli kvalit\u011b, obchodn\u00ed odd\u011blen\u00ed kv\u016fli prokazov\u00e1n\u00ed a tak d\u00e1le.<\/li><li><strong>Omezte rozsah<\/strong>: nahr\u00e1vaj\u00ed se jen linky, pro kter\u00e9 k tomu existuje d\u016fvod.<\/li><li><strong>Stanovte lh\u016ftu<\/strong> pro ka\u017ed\u00fd \u00fa\u010del, bez p\u0159ekro\u010den\u00ed orienta\u010dn\u00ed lh\u016fty CNIL, pokud to nestanov\u00ed p\u0159edpis nebo p\u00edsemn\u00e9 od\u016fvodn\u011bn\u00ed.<\/li><li><strong>Zahr\u0148te odvozen\u00e1 data<\/strong>: p\u0159episy, shrnut\u00ed, hodnot\u00edc\u00ed formul\u00e1\u0159e a hlasov\u00e9 zpr\u00e1vy zkop\u00edrovan\u00e9 do e-mailu maj\u00ed vlastn\u00ed lh\u016ftu. Smaz\u00e1n\u00ed zvukov\u00e9ho souboru nesma\u017ee jeho p\u0159epis.<\/li><li><strong>Revidujte<\/strong> pravidlo a seznam opr\u00e1vn\u011bn\u00fdch osob alespo\u0148 jednou ro\u010dn\u011b.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-100198c elementor-widget elementor-widget-text-editor\" data-id=\"100198c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Z\u00e1lohov\u00e1n\u00ed nen\u00ed doba uchov\u00e1v\u00e1n\u00ed<\/h2><p>Existuj\u00ed vedle sebe dvoje hodiny a nesm\u00ed se zam\u011b\u0148ovat.<\/p><p><strong>Doba uchov\u00e1v\u00e1n\u00ed<\/strong> je va\u0161e rozhodnut\u00ed: jak dlouho z\u016fst\u00e1v\u00e1 nahr\u00e1vka ve slu\u017eb\u011b k dispozici pro poslech. <strong>Doba uchov\u00e1v\u00e1n\u00ed z\u00e1loh<\/strong> je technick\u00e9 opat\u0159en\u00ed provozovatele: jak dlouho se uchov\u00e1v\u00e1 kopie cel\u00e9 slu\u017eby, aby ji bylo mo\u017en\u00e9 po incidentu obnovit.<\/p><p>Kdy\u017e nahr\u00e1vku sma\u017eete, zmiz\u00ed ze slu\u017eby. Jej\u00ed kopie m\u016f\u017ee v z\u00e1loh\u00e1ch p\u0159etrv\u00e1vat a\u017e do jejich vypr\u0161en\u00ed. Tato kopie nen\u00ed u\u017eivatel\u016fm p\u0159\u00edstupn\u00e1; slou\u017e\u00ed pouze k obnov\u011b. Uve\u010fte ji ve sv\u00e9 informaci i v z\u00e1znamech o \u010dinnostech zpracov\u00e1n\u00ed: je to p\u0159esn\u011bj\u0161\u00ed ne\u017e tvrdit okam\u017eit\u00e9 a \u00fapln\u00e9 smaz\u00e1n\u00ed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec210f elementor-widget elementor-widget-text-editor\" data-id=\"7ec210f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>\u010cast\u00e9 dotazy<\/h2><h3>Lze nahr\u00e1vat v\u0161echny hovory ve firm\u011b?<\/h3><p>CNIL uv\u00e1d\u00ed, \u017ee trval\u00e9 nebo syst\u00e9matick\u00e9 nahr\u00e1v\u00e1n\u00ed nen\u00ed p\u0159\u00edpustn\u00e9, pokud to nestanov\u00ed zvl\u00e1\u0161tn\u00ed z\u00e1konn\u00fd p\u0159edpis. Nahr\u00e1vejte linky, kter\u00e9 maj\u00ed sv\u016fj \u00fa\u010del.<\/p><h3>Je t\u0159eba upozornit protistranu?<\/h3><p>Ano, na za\u010d\u00e1tku hovoru, s mo\u017enost\u00ed vzn\u00e9st n\u00e1mitku p\u0159ed koncem rozhovoru.<\/p><h3>Kdo m\u00e1 m\u00edt mo\u017enost poslouchat?<\/h3><p>Pouze osoby, kter\u00fdch se \u00fa\u010del t\u00fdk\u00e1. Viz <a href='\/cs\/pristup-k-nahravkam-hovoru\/'>Kdo m\u016f\u017ee v Klytic Tel poslouchat nahr\u00e1vky<\/a>.<\/p><h3>Kde jsou nahr\u00e1vky ulo\u017eeny?<\/h3><p>Na telefonn\u00ed platform\u011b, spolu s dal\u0161\u00edmi stopami hovoru. Viz <a href='\/cs\/data-firemni-telefonie\/'>Co telefonn\u00ed platforma v\u00ed o va\u0161\u00ed firm\u011b<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e863da2 kly-g-klytic elementor-widget elementor-widget-text-editor\" data-id=\"e863da2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Kde se nach\u00e1z\u00ed Klytic<\/h2><p>Nahr\u00e1v\u00e1n\u00ed hovor\u016f je funkc\u00ed Klytic Tel, dostupnou u\u017e od Z\u00e1kladn\u00ed linky. Ve v\u00fdchoz\u00edm nastaven\u00ed se nezap\u00edn\u00e1 v\u0161ude: spolu s Klyticem vyb\u00edr\u00e1te linky nebo fronty, kde m\u00e1 sv\u016fj \u00fa\u010del. P\u0159epis a shrnut\u00ed rozhovor\u016f jsou sou\u010d\u00e1st\u00ed Linky Business; jde o odvozen\u00e1 data, kter\u00e1 mus\u00ed va\u0161e pravidla pokr\u00fdvat.<\/p><p>Nahr\u00e1vky se uchov\u00e1vaj\u00ed na telefonn\u00edm serveru vyhrazen\u00e9m pro va\u0161i organizaci, ve zvolen\u00e9 oblasti hostingu nebo na va\u0161ich serverech. Doba uchov\u00e1v\u00e1n\u00ed se stanov\u00ed podle va\u0161ich pravidel. Klytic za v\u00e1s z\u00e1konnou lh\u016ftu nestanov\u00ed a nenahrazuje va\u0161eho pov\u011b\u0159ence pro ochranu osobn\u00edch \u00fadaj\u016f.<\/p><p>Telefonie se z\u00e1lohuje ka\u017ed\u00fd den, s dobou uchov\u00e1v\u00e1n\u00ed 30 dn\u00ed. Kopie smazan\u00e9 nahr\u00e1vky tak m\u016f\u017ee v z\u00e1loh\u00e1ch p\u0159etrv\u00e1vat a\u017e 30 dn\u00ed, ani\u017e by byla u\u017eivatel\u016fm p\u0159\u00edstupn\u00e1. P\u0159i podpisu je poskytnuta smlouva o zpracov\u00e1n\u00ed osobn\u00edch \u00fadaj\u016f.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c5ebdf kly-g-disclaimer elementor-widget elementor-widget-text-editor\" data-id=\"8c5ebdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Tato str\u00e1nka popisuje obecn\u00fd r\u00e1mec. Nenahrazuje stanovisko va\u0161eho pov\u011b\u0159ence pro ochranu osobn\u00edch \u00fadaj\u016f nebo pr\u00e1vn\u00edho poradce ani p\u0159edpisy platn\u00e9 pro va\u0161e odv\u011btv\u00ed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba2eb3b kly-g-legal elementor-widget elementor-widget-text-editor\" data-id=\"ba2eb3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Pr\u00e1vn\u00ed stav k 11. \u0159\u00edjnu 2026.<\/b> Orienta\u010dn\u00ed lh\u016fty (\u0161est m\u011bs\u00edc\u016f pro nahr\u00e1vky, jeden rok pro analytick\u00e9 dokumenty) poch\u00e1zej\u00ed z informa\u010dn\u00edho listu CNIL \u201eL\u2019\u00e9coute et l\u2019enregistrement des appels sur le lieu de travail\u201c (Odposlech a nahr\u00e1v\u00e1n\u00ed hovor\u016f na pracovi\u0161ti), zve\u0159ejn\u011bn\u00e9ho v roce 2009 a ozna\u010den\u00e9ho CNIL jako zastaral\u00fd a pr\u00e1v\u011b aktualizovan\u00fd. Odv\u011btvov\u00fd p\u0159edpis m\u016f\u017ee stanovit jinou lh\u016ftu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b97cf3 kly-g-sources elementor-widget elementor-widget-text-editor\" data-id=\"2b97cf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Zdroje<\/h2><p>Ov\u011b\u0159eno v \u0159\u00edjnu 2026.<\/p><ul><li>CNIL, \u201eL\u2019\u00e9coute et l\u2019enregistrement des appels sur le lieu de travail\u201c (Odposlech a nahr\u00e1v\u00e1n\u00ed hovor\u016f na pracovi\u0161ti; zve\u0159ejn\u011bno 5. kv\u011btna 2009, ozna\u010den\u00ed \u201ezastaral\u00e9 a prob\u00edh\u00e1 aktualizace\u201c): p\u0159\u00edpustn\u00e9 \u00fa\u010dely, z\u00e1kaz trval\u00e9ho nebo syst\u00e9matick\u00e9ho syst\u00e9mu, pokud to nestanov\u00ed p\u0159edpis, nenahr\u00e1van\u00e9 linky pro soukrom\u00e9 hovory, informov\u00e1n\u00ed z\u00e1stupc\u016f zam\u011bstnanc\u016f, zam\u011bstnanc\u016f a protistran, pr\u00e1vo vzn\u00e9st n\u00e1mitku, omezen\u00fd p\u0159\u00edstup a dohledatelnost, uchov\u00e1v\u00e1n\u00ed nahr\u00e1vek a\u017e \u0161est m\u011bs\u00edc\u016f a analytick\u00fdch dokument\u016f jeden rok. <a href='https:\/\/www.cnil.fr\/fr\/lecoute-et-lenregistrement-des-appels-sur-le-lieu-de-travail' rel='noopener' target='_blank'>cnil.fr<\/a><\/li><li>GDPR, \u010dl\u00e1nek 5: omezen\u00ed \u00fa\u010delu a omezen\u00ed uchov\u00e1v\u00e1n\u00ed. <a href='https:\/\/www.cnil.fr\/fr\/reglement-europeen-protection-donnees\/chapitre2' rel='noopener' target='_blank'>cnil.fr<\/a><\/li><li>Klytic, str\u00e1nka Klytic Tel: nahr\u00e1v\u00e1n\u00ed hovor\u016f od Z\u00e1kladn\u00ed linky, p\u0159epis a shrnut\u00ed u Linky Business. <a href='https:\/\/www.klytic.com\/telephonie\/' rel='noopener' target='_blank'>klytic.com<\/a><\/li><li>Klytic, \u010dast\u00e9 dotazy: denn\u00ed z\u00e1lohov\u00e1n\u00ed Klytic Tel, uchov\u00e1van\u00e9 30 dn\u00ed. <a href='https:\/\/www.klytic.com\/foire-aux-questions\/' rel='noopener' target='_blank'>klytic.com<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17e7efc e-con-full kly-g-aside e-flex e-con e-parent\" data-id=\"17e7efc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1cb2cf elementor-widget elementor-widget-html\" data-id=\"d1cb2cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav class=\"kly-g-toc\" aria-label=\"Na t\u00e9to str\u00e1nce\"><p>Na t\u00e9to str\u00e1nce<\/p><ol><\/ol><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc74caa elementor-widget elementor-widget-text-editor\" data-id=\"bc74caa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"kly-g-cta\"><h3>Zave\u010fte nahr\u00e1v\u00e1n\u00ed hovor\u016f<\/h3><p>Spole\u010dn\u011b s v\u00e1mi p\u0159iprav\u00edme nahr\u00e1van\u00e9 linky, hl\u00e1\u0161en\u00ed pro volaj\u00edc\u00ed a osoby opr\u00e1vn\u011bn\u00e9 k poslechu.<\/p><p><a class=\"kly-g-btn\" href=\"\/cs\/kontakt\/\">Promluvit si s poradcem \u2192<\/a><\/p><p style=\"margin:0\"><a class=\"kly-g-btn ghost\" href=\"\/cs\/klytic-tel\/\">Seznamte se s Klytic Tel<\/a><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f78ea6 e-con-full kly-g-related e-flex e-con e-parent\" data-id=\"8f78ea6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4551b78 elementor-widget elementor-widget-text-editor\" data-id=\"4551b78\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>P\u0159e\u010dt\u011bte si tak\u00e9<\/h2><div class=\"kly-g-grid\"><a class=\"kly-g-card\" href=\"\/cs\/pristup-k-nahravkam-hovoru\/\" style=\"--cat:#e11d48\"><span class=\"c\">Pou\u017e\u00edvat \u00b7 Telefonie<\/span><span class=\"t\">Kdo m\u016f\u017ee v Klytic Tel poslouchat nahr\u00e1vky<\/span><span class=\"q\">Kde jsou va\u0161e nahr\u00e1vky v Klytic Tel, jak vyhradit poslech n\u011bkolika osob\u00e1m, kter\u00e9 linky nahr\u00e1vat a jak je to s hlasovou zpr\u00e1vou doru\u010denou e-mailem.<\/span><span class=\"m\"><span>5 min \u010dten\u00ed<\/span><b>\u010c\u00edst \u2192<\/b><\/span><\/a><a class=\"kly-g-card\" href=\"\/cs\/data-firemni-telefonie\/\" style=\"--cat:#e11d48\"><span class=\"c\">Pochopit \u00b7 Telefonie<\/span><span class=\"t\">Co telefonn\u00ed platforma v\u00ed o va\u0161\u00ed firm\u011b<\/span><span class=\"q\">Hovor zanech\u00e1v\u00e1 stopy i bez nahr\u00e1v\u00e1n\u00ed: historie, adres\u00e1\u0159, hlasov\u00e9 zpr\u00e1vy, protokoly, z\u00e1lohy. Kdo je m\u00e1 v dr\u017een\u00ed a kdo vid\u00ed \u010d\u00edsla.<\/span><span class=\"m\"><span>7 min \u010dten\u00ed<\/span><b>\u010c\u00edst \u2192<\/b><\/span><\/a><a class=\"kly-g-card\" href=\"\/cs\/zabezpeceni-ip-telefonie-podvody\/\" style=\"--cat:#e11d48\"><span class=\"c\">Pochopit \u00b7 Telefonie<\/span><span class=\"t\">Zabezpe\u010den\u00ed IP telefonie a omezen\u00ed podvod\u016f<\/span><span class=\"q\">Telefonn\u00ed podvod se plat\u00ed hovory na zpoplatn\u011bn\u00e1 \u010d\u00edsla, \u010dasto mimo pracovn\u00ed dobu. Co je vystaveno riziku, kontroly a zn\u00e1mky zneu\u017eit\u00e9ho \u00fa\u010dtu.<\/span><span class=\"m\"><span>7 min \u010dten\u00ed<\/span><b>\u010c\u00edst \u2192<\/b><\/span><\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-539316dd e-con e-atomic-element e-div-block-base e-default-div e-c9fd865-4a50 \" data-id=\"539316dd\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"539316dd\" data-e-type=\"e-div-block\" data-id=\"539316dd\">\n    <div class=\"elementor-element elementor-element-4f79afcb e-con e-atomic-element e-div-block-base e-default-div e-4fa9fe-ce86 \" data-id=\"4f79afcb\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"4f79afcb\" data-e-type=\"e-div-block\" data-id=\"4f79afcb\">\n    \t\t\t<p class=\"e-4dcf5c70-2ec7 e-paragraph-base e-default-p\" data-interaction-id=\"330a7a35\" data-e-type=\"widget\" data-id=\"330a7a35\">Uv\u00edtac\u00ed nab\u00eddka<\/p>\n\t\t\t\t\t<h2 data-interaction-id=\"56f1f7d5\" class=\"e-347faa43-4e20 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"56f1f7d5\">30 dn\u00ed zku\u0161ebn\u00ed verze zdarma a migrace s asistenc\u00ed<\/h2>\n\t\t\t\t\t<p class=\"e-7f6310da-1caa e-paragraph-base e-default-p\" data-interaction-id=\"2ce27288\" data-e-type=\"widget\" data-id=\"2ce27288\">Zku\u0161ebn\u00ed nab\u00eddka bez z\u00e1vazk\u016f. N\u00e1\u0161 poradce v\u00e1m zavol\u00e1, aby poznal va\u0161e pot\u0159eby a p\u0159ipravil va\u0161e prost\u0159ed\u00ed Klytic.<\/p>\n\t\t<div class=\"elementor-element elementor-element-35ea29a1 e-con e-atomic-element e-div-block-base e-default-div e-1cd48b22-e6da \" data-id=\"35ea29a1\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"35ea29a1\" data-e-type=\"e-div-block\" data-id=\"35ea29a1\">\n    \t\t\t<a href=\"\/essai-gratuit\/\" target=\"_self\" class=\"e-4a7886e3-652d e-button-base e-default-a\" data-interaction-id=\"19bfa8f1\" data-e-type=\"widget\" data-id=\"19bfa8f1\">\n\t\ud83d\ude80 Zah\u00e1jit zku\u0161ebn\u00ed verzi zdarma\n<\/a>\n\t\t\t\t\t<a href=\"\/tarifs\/\" target=\"_self\" class=\"e-137e863d-dd0d e-button-base e-default-a\" data-interaction-id=\"326d82ab\" data-e-type=\"widget\" data-id=\"326d82ab\">\n\tZobrazit cen\u00edk\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"Doba uchov\u00e1v\u00e1n\u00ed nahr\u00e1vek hovor\u016f | Klytic","_seopress_titles_desc":"Nahr\u00e1v\u00e1n\u00ed hovoru je zpracov\u00e1n\u00ed \u00fadaj\u016f. \u00da\u010del, informov\u00e1n\u00ed, p\u0159\u00edstup a doba: orienta\u010dn\u00ed lh\u016fta CNIL a postup, jak stanovit tu svou.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"Doba uchov\u00e1v\u00e1n\u00ed nahr\u00e1vek hovor\u016f | Klytic","_seopress_social_fb_desc":"Nahr\u00e1v\u00e1n\u00ed hovoru je zpracov\u00e1n\u00ed \u00fadaj\u016f. \u00da\u010del, informov\u00e1n\u00ed, p\u0159\u00edstup a doba: orienta\u010dn\u00ed lh\u016fta CNIL a postup, jak stanovit tu svou.","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"Doba uchov\u00e1v\u00e1n\u00ed nahr\u00e1vek hovor\u016f | Klytic","_seopress_social_twitter_desc":"Nahr\u00e1v\u00e1n\u00ed hovoru je zpracov\u00e1n\u00ed \u00fadaj\u016f. \u00da\u010del, informov\u00e1n\u00ed, p\u0159\u00edstup a doba: orienta\u010dn\u00ed lh\u016fta CNIL a postup, jak stanovit tu svou.","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-7469","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eu.klytic.com\/cs\/wp-json\/wp\/v2\/pages\/7469","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.klytic.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eu.klytic.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/cs\/wp-json\/wp\/v2\/comments?post=7469"}],"version-history":[{"count":0,"href":"https:\/\/eu.klytic.com\/cs\/wp-json\/wp\/v2\/pages\/7469\/revisions"}],"wp:attachment":[{"href":"https:\/\/eu.klytic.com\/cs\/wp-json\/wp\/v2\/media?parent=7469"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}