{"id":7468,"date":"2026-10-12T13:04:25","date_gmt":"2026-10-12T11:04:25","guid":{"rendered":"https:\/\/eu.klytic.com\/data-firemni-telefonie\/"},"modified":"2026-10-12T16:14:36","modified_gmt":"2026-10-12T14:14:36","slug":"data-firemni-telefonie","status":"publish","type":"page","link":"https:\/\/eu.klytic.com\/cs\/data-firemni-telefonie\/","title":{"rendered":"Co telefonn\u00ed platforma v\u00ed o va\u0161\u00ed firm\u011b"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7468\" class=\"elementor elementor-7468 elementor-6306\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6e643a e-con-full kly-g e-flex e-con e-parent\" data-id=\"a6e643a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e467ac5 e-con-full kly-g-hero e-flex e-con e-parent\" data-id=\"e467ac5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-968b4b3 e-con-full kly-g-hero-in e-flex e-con e-parent\" data-id=\"968b4b3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84d1f29 elementor-widget elementor-widget-text-editor\" data-id=\"84d1f29\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kly-g-crumb\"><a href=\"\/\">Dom\u016f<\/a><span>\u203a<\/span>P\u0159\u00edru\u010dky<span>\u203a<\/span>Telefonie<\/p><p class=\"kly-g-pill\" style=\"--pill:#fb7185\">Telefonie \u00b7 Pochopit<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caa5590 elementor-widget elementor-widget-heading\" data-id=\"caa5590\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Co telefonn\u00ed platforma v\u00ed o va\u0161\u00ed firm\u011b<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed9a504 elementor-widget elementor-widget-text-editor\" data-id=\"ed9a504\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kly-g-lead\">Ano, pracovn\u00ed rozhovor jsou firemn\u00ed data. Jeho obsah, pokud je nahr\u00e1v\u00e1n; jeho metadata (kdo komu vol\u00e1, kdy a jak dlouho) v\u017edy. Abyste v\u011bd\u011bli, kdo je m\u00e1 v dr\u017een\u00ed, je t\u0159eba tyto stopy sepsat a pojmenovat \u010dty\u0159i subjekty: u\u017eivatele, spr\u00e1vce, provozovatele platformy a oper\u00e1tora.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b166a3 elementor-widget elementor-widget-text-editor\" data-id=\"9b166a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kly-g-meta\"><span>Aktualizov\u00e1no: <b>\u0159\u00edjen 2026<\/b><\/span><span><b>7 min<\/b><\/span><span>Citovan\u00e9 ofici\u00e1ln\u00ed zdroje<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-549bc9b e-con-full kly-g-body e-flex e-con e-parent\" data-id=\"549bc9b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-177e9c3 e-con-full kly-g-article e-flex e-con e-parent\" data-id=\"177e9c3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ec743a elementor-widget elementor-widget-text-editor\" data-id=\"9ec743a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Rozhovor jsou firemn\u00ed data<\/h2><p>Nejd\u0159\u00edv se \u010dlov\u011bk vybav\u00ed nahr\u00e1vka. Je to nejviditeln\u011bj\u0161\u00ed stopa, ale existuje jen tehdy, kdy\u017e o tom n\u011bkdo rozhodl. Nenahr\u00e1van\u00fd hovor p\u0159esto zanech\u00e1 \u0159\u00e1dek v historii: \u010d\u00edslo volaj\u00edc\u00edho, \u010d\u00edslo volan\u00e9ho, telefon, kter\u00fd hovor p\u0159ijal, \u010das, d\u00e9lku, n\u011bkdy d\u016fvod ukon\u010den\u00ed nebo p\u0159epojen\u00ed.<\/p><div class='kly-def'><p><strong>Metadata hovoru<\/strong>: informace, kter\u00e9 hovor popisuj\u00ed, ani\u017e by obsahovaly jeho slova. \u010c\u00edsla, telefon, datum, \u010das, d\u00e9lka, fronta, p\u0159epojen\u00ed. Pokud jsou p\u0159i\u0159azena k zam\u011bstnanci nebo z\u00e1kazn\u00edkovi, jde o osobn\u00ed \u00fadaje.<\/p><\/div><p>Tato metadata \u010dasto prozrad\u00ed v\u00edc, ne\u017e by se zd\u00e1lo. Seznam \u010d\u00edsel, na kter\u00e1 vol\u00e1 obchodn\u00edk, vykresluje jeho portfolio z\u00e1kazn\u00edk\u016f. Hovory \u0159editele s advok\u00e1tem nebo s potenci\u00e1ln\u00edm kupcem firmy prozrazuj\u00ed prob\u00edhaj\u00edc\u00ed transakci. Historie hovor\u016f je tedy aktivum, kter\u00e9 je t\u0159eba chr\u00e1nit stejn\u011b jako datab\u00e1zi z\u00e1kazn\u00edk\u016f.<\/p><p>GDPR se uplat\u0148uje, jakmile tato data umo\u017e\u0148uj\u00ed identifikovat osobu. Vy\u017eaduje stanoven\u00fd \u00fa\u010del a dobu uchov\u00e1v\u00e1n\u00ed, kter\u00e1 nep\u0159ekra\u010duje to, co je pro tento \u00fa\u010del nezbytn\u00e9. Samo \u017e\u00e1dnou dobu nestanov\u00ed: zvolit a od\u016fvodnit ji mus\u00ed firma.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdfcce8 elementor-widget elementor-widget-text-editor\" data-id=\"cdfcce8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Invent\u00e1\u0159: co platforma uchov\u00e1v\u00e1<\/h2><p>Firemn\u00ed telefonie vytv\u00e1\u0159\u00ed nejm\u00e9n\u011b sedm skupin dat. Ne v\u0161echny existuj\u00ed v\u0161ude, ale je lep\u0161\u00ed je m\u00edt sepsan\u00e9 p\u0159ed podpisem smlouvy.<\/p><div class='kly-table'><table><thead><tr><th>Stopa<\/th><th>Co obsahuje<\/th><th>Existuje, pokud<\/th><\/tr><\/thead><tbody><tr><td>Adres\u00e1\u0159<\/td><td>Jm\u00e9na, telefony, p\u0159\u00edm\u00e1 \u010d\u00edsla, skupiny, n\u011bkdy extern\u00ed kontakty<\/td><td>V\u017edy<\/td><\/tr><tr><td>Historie hovor\u016f<\/td><td>Metadata ka\u017ed\u00e9ho p\u0159\u00edchoz\u00edho, odchoz\u00edho a intern\u00edho hovoru<\/td><td>V\u017edy<\/td><\/tr><tr><td>Nahr\u00e1vky<\/td><td>Obsah rozhovor\u016f<\/td><td>Nahr\u00e1v\u00e1n\u00ed je na lince nebo ve front\u011b zapnuto<\/td><\/tr><tr><td>P\u0159episy a shrnut\u00ed<\/td><td>Text z\u00edskan\u00fd z rozhovoru<\/td><td>Funkce je objednan\u00e1 a pou\u017e\u00edvan\u00e1<\/td><\/tr><tr><td>Hlasov\u00e9 zpr\u00e1vy<\/td><td>Hlas volaj\u00edc\u00edho, \u010dasto zkop\u00edrovan\u00fd do e-mailu<\/td><td>Hlasov\u00e1 schr\u00e1nka je aktivn\u00ed<\/td><\/tr><tr><td>Technick\u00e9 protokoly<\/td><td>P\u0159ipojen\u00ed telefon\u016f, IP adresy, chyby, spr\u00e1vcovsk\u00e9 \u00fakony<\/td><td>V\u017edy<\/td><\/tr><tr><td>Z\u00e1lohy a tikety<\/td><td>Kopie konfigurace a dat; komunikace s podporou<\/td><td>V\u017edy, podle smlouvy<\/td><\/tr><\/tbody><\/table><\/div><p>Posledn\u00ed dva \u0159\u00e1dky se nej\u010dast\u011bji opom\u00edjej\u00ed. Pr\u016fvodce <a href='\/cs\/co-je-suverenni-cloud\/'>Co je suver\u00e9nn\u00ed cloud?<\/a> to p\u0159ipom\u00edn\u00e1: z\u00e1lohy a protokoly jsou kopie. Mohou b\u00fdt hostov\u00e1ny jinde ne\u017e hlavn\u00ed slu\u017eba a existovat d\u00e9le ne\u017e p\u016fvodn\u00ed data.<\/p><p>Zvl\u00e1\u0161tn\u00ed pozornost si zaslou\u017e\u00ed hlasov\u00e1 zpr\u00e1va. Kdy\u017e se pos\u00edl\u00e1 e-mailem, jej\u00ed kopie opust\u00ed telefonn\u00ed platformu a p\u0159esune se do e-mailov\u00e9ho syst\u00e9mu. Pak se \u0159\u00edd\u00ed pravidly schr\u00e1nky: delegov\u00e1n\u00edm, sd\u00edlen\u00fdmi schr\u00e1nkami, z\u00e1lohov\u00e1n\u00edm e-mailu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb2388c elementor-widget elementor-widget-text-editor\" data-id=\"bb2388c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Kdo m\u016f\u017ee zn\u00e1t volan\u00e1 \u010d\u00edsla<\/h2><p>\u201eCloud\u201c nen\u00ed subjekt. Celou historii nebo jej\u00ed \u010d\u00e1st mohou vid\u011bt \u010dty\u0159i odli\u0161n\u00e9 role.<\/p><ol><li><strong>U\u017eivatel<\/strong> obvykle vid\u00ed sv\u00e9 vlastn\u00ed hovory, ve sv\u00e9 aplikaci nebo na sv\u00e9m telefonu.<\/li><li><strong>Spr\u00e1vce ve firm\u011b<\/strong> vid\u00ed historii v\u0161ech telefon\u016f, kter\u00e9 spravuje, \u010dasto i se statistikami. Pr\u00e1v\u011b on rozhoduje o opr\u00e1vn\u011bn\u00edch ostatn\u00edch.<\/li><li><strong>Provozovatel platformy<\/strong> server hostuje, aktualizuje a obnovuje. Technicky m\u016f\u017ee k dat\u016fm p\u0159istupovat. U\u017eite\u010dn\u00e9 je v\u011bd\u011bt, kdy k nim p\u0159istupuje, zda je to dohledateln\u00e9 a jak\u00e9 pr\u00e1vo se na n\u011bj vztahuje.<\/li><li><strong>Oper\u00e1tor<\/strong>, kter\u00fd \u00fast\u0159ednu p\u0159ipojuje k ve\u0159ejn\u00e9 telefonn\u00ed s\u00edti, sm\u011bruje odchoz\u00ed i p\u0159\u00edchoz\u00ed hovory. Zn\u00e1 tedy \u010d\u00edsla, \u010dasy a d\u00e9lky hovor\u016f, u\u017e jen kv\u016fli vy\u00fa\u010dtov\u00e1n\u00ed.<\/li><\/ol><p>Provozovatel a oper\u00e1tor mohou b\u00fdt jedna spole\u010dnost nebo dv\u011b r\u016fzn\u00e9 spole\u010dnosti. Kdy\u017e si ponech\u00e1te sv\u00e9ho oper\u00e1tora a \u00fast\u0159ednu sv\u011b\u0159\u00edte jin\u00e9mu dodavateli, va\u0161e metadata jsou u obou. Extern\u00ed protistrana m\u00e1 tak\u00e9 sv\u00e9ho oper\u00e1tora: hovor ven zanech\u00e1v\u00e1 stopy mimo v\u00e1\u0161 dosah, a\u0165 zvol\u00edte cokoli.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-844a8af elementor-widget elementor-widget-text-editor\" data-id=\"844a8af\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Kdo vlastn\u00ed historii<\/h2><p>Slovo \u201evlastnit\u201c je zav\u00e1d\u011bj\u00edc\u00ed. Z hlediska ochrany osobn\u00edch \u00fadaj\u016f je spr\u00e1vcem tohoto zpracov\u00e1n\u00ed firma, kter\u00e1 se rozhodne telefonii pou\u017e\u00edvat a uchov\u00e1vat jej\u00ed historii. Provozovatel platformy obvykle jedn\u00e1 jej\u00edm jm\u00e9nem jako zpracovatel, v mez\u00edch smlouvy o zpracov\u00e1n\u00ed.<\/p><p>Fakticky m\u00e1 provozovatel data v dr\u017een\u00ed po dobu poskytov\u00e1n\u00ed slu\u017eby a pak po dobu uchov\u00e1v\u00e1n\u00ed sv\u00fdch z\u00e1loh. T\u0159i ot\u00e1zky, kter\u00e9 je t\u0159eba polo\u017eit:<\/p><ul><li><strong>Export<\/strong>: lze z\u00edskat historii, nahr\u00e1vky a konfiguraci, v jak\u00e9m form\u00e1tu a v jak\u00e9 lh\u016ft\u011b po skon\u010den\u00ed smlouvy?<\/li><li><strong>Smaz\u00e1n\u00ed<\/strong>: kdy se data ma\u017eou, v\u010detn\u011b z\u00e1loh?<\/li><li><strong>\u010c\u00edsla<\/strong>: pat\u0159\u00ed \u010d\u00edsla k va\u0161\u00ed smlouv\u011b s oper\u00e1torem a lze je p\u0159en\u00e9st jinam?<\/li><\/ul><p>Mo\u017enost odchodu se vyjedn\u00e1v\u00e1 p\u0159i podpisu smlouvy. V den odchodu je pozd\u011b zjistit, \u017ee nahr\u00e1vky nelze exportovat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72be29b elementor-widget elementor-widget-text-editor\" data-id=\"72be29b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Kde jsou nahr\u00e1vky<\/h2><p>Nahr\u00e1vka je zvukov\u00fd soubor n\u011bkde ulo\u017een\u00fd: na telefonn\u00edm serveru, v p\u0159idru\u017een\u00e9m \u00falo\u017ei\u0161ti, n\u011bkdy u poskytovatele p\u0159episu. Ne\u017e nahr\u00e1v\u00e1n\u00ed zapnete, mus\u00edte v\u011bd\u011bt, kam se nahr\u00e1vky ukl\u00e1daj\u00ed a kdo je m\u016f\u017ee poslouchat.<\/p><p>Jde o dv\u011b samostatn\u00e1 rozhodnut\u00ed. Prvn\u00ed je pr\u00e1vn\u00ed: pro\u010d nahr\u00e1vat, koho informovat, jak dlouho uchov\u00e1vat. Zab\u00fdv\u00e1 se j\u00edm pr\u016fvodce <a href='\/cs\/doba-uchovavani-nahravek-hovoru\/'>Jak dlouho uchov\u00e1vat nahr\u00e1vky hovor\u016f<\/a>. Druh\u00e9 je nastaven\u00ed: kter\u00e9 linky nahr\u00e1vat a kdo m\u016f\u017ee poslouchat. Pro Klytic Tel ho popisuje str\u00e1nka <a href='\/cs\/pristup-k-nahravkam-hovoru\/'>Kdo m\u016f\u017ee v Klytic Tel poslouchat nahr\u00e1vky<\/a>.<\/p><p>CNIL u nahr\u00e1v\u00e1n\u00ed na pracovi\u0161ti po\u017eaduje, aby byl p\u0159\u00edstup omezen na odd\u011blen\u00ed, kter\u00fdch se sledovan\u00fd c\u00edl t\u00fdk\u00e1, a aby proveden\u00e9 \u00fakony byly dohledateln\u00e9. Je to dobr\u00fd test pro jakoukoli platformu: kdo m\u00e1 pr\u00e1vo poslouchat a lze to ov\u011b\u0159it?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fff4097 elementor-widget elementor-widget-text-editor\" data-id=\"fff4097\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>\u0160ifrov\u00e1n\u00ed: kam a\u017e chr\u00e1n\u00ed<\/h2><p>\u0160ifrov\u00e1n\u00ed IP telefonie se t\u00fdk\u00e1 dvou tok\u016f: signalizace, kter\u00e1 hovor navazuje, a samotn\u00e9ho hlasu. Mezi telefony nebo aplikacemi a platformou mohou b\u00fdt oba \u0161ifrovan\u00e9, nap\u0159\u00edklad pomoc\u00ed TLS pro signalizaci a SRTP pro hlas.<\/p><p>Omezen\u00ed spo\u010d\u00edv\u00e1 v cest\u011b. Hovor na extern\u00ed \u010d\u00edslo opou\u0161t\u00ed infrastrukturu dodavatele a proch\u00e1z\u00ed s\u00edt\u011bmi jednoho nebo v\u00edce oper\u00e1tor\u016f. Od tohoto bodu z\u00e1vis\u00ed \u00farove\u0148 jeho ochrany na t\u011bchto s\u00edt\u00edch. \u017d\u00e1dn\u00fd dodavatel \u00fast\u0159edny nedok\u00e1\u017ee s\u00e1m za\u0161ifrovat hovor po cel\u00e9 jeho d\u00e9lce a\u017e k telefonu extern\u00ed protistrany.<\/p><p>\u0160ifrov\u00e1n\u00ed ulo\u017een\u00fdch dat naopak nic ne\u0159\u00edk\u00e1 o tom, kdo m\u00e1 kl\u00ed\u010d. Nahr\u00e1vka za\u0161ifrovan\u00e1 na disku z\u016fst\u00e1v\u00e1 \u010diteln\u00e1 pro slu\u017ebu, kter\u00e1 ji mus\u00ed p\u0159ehr\u00e1t.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b3fec1 elementor-widget elementor-widget-text-editor\" data-id=\"1b3fec1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>P\u0159\u00edklad: person\u00e1ln\u00ed agentura s patn\u00e1cti zam\u011bstnanci<\/h2><p>Hypotetick\u00fd p\u0159\u00edpad. Agentura nahr\u00e1v\u00e1 hovory na sv\u00e9 lince pro uchaze\u010de, aby mohla \u0161kolit nov\u00e9 n\u00e1borov\u00e9 specialisty. Jeden uchaze\u010d se zept\u00e1, co o n\u011bm agentura uchov\u00e1v\u00e1.<\/p><p>P\u0159i invent\u00e1\u0159i agentura najde v\u00edc ne\u017e nahr\u00e1vku: \u0159\u00e1dek historie za ka\u017ed\u00fd hovor, dv\u011b hlasov\u00e9 zpr\u00e1vy doru\u010den\u00e9 do sd\u00edlen\u00e9 schr\u00e1nky, p\u0159epis v CRM a kopie v z\u00e1loh\u00e1ch. M\u016f\u017ee odpov\u011bd\u011bt, proto\u017ee tyto stopy sepsala a v\u00ed, kdo je m\u00e1 v dr\u017een\u00ed. Bez tohoto invent\u00e1\u0159e by mluvila jen o zvukov\u00e9m souboru.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b89d9f7 elementor-widget elementor-widget-text-editor\" data-id=\"b89d9f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>\u010cast\u00e9 dotazy<\/h2><h3>Zanech\u00e1v\u00e1 nenahr\u00e1van\u00fd hovor data?<\/h3><p>Ano. Historie uchov\u00e1v\u00e1 \u010d\u00edsla, \u010das a d\u00e9lku ka\u017ed\u00e9ho hovoru a oper\u00e1tor si o n\u011bm tak\u00e9 uchov\u00e1v\u00e1 z\u00e1znam. Neexistuje pouze obsah rozhovoru.<\/p><h3>M\u016f\u017ee dodavatel m\u00e9 \u00fast\u0159edny poslouchat moje hovory?<\/h3><p>Provozovatel m\u016f\u017ee technicky p\u0159istupovat k dat\u016fm, kter\u00e1 hostuje. Zeptejte se, kdy k nim p\u0159istupuje, zda je p\u0159\u00edstup dohledateln\u00fd a jak\u00e9 pr\u00e1vo se na n\u011bj vztahuje. R\u00e1mec podrobn\u011b popisuje pr\u016fvodce <a href='\/cs\/ochrana-firmy-pred-cloud-act\/'>Ochrana firmy p\u0159ed CLOUD Act<\/a>.<\/p><h3>Jak dlouho uchov\u00e1vat historii a nahr\u00e1vky?<\/h3><p>Neexistuje jedna lh\u016fta. Z\u00e1vis\u00ed na \u00fa\u010delu. Viz <a href='\/cs\/doba-uchovavani-nahravek-hovoru\/'>Jak dlouho uchov\u00e1vat nahr\u00e1vky hovor\u016f<\/a>.<\/p><h3>Sta\u010d\u00ed hosting v Evrop\u011b?<\/h3><p>M\u00edsto je u\u017eite\u010dn\u00e1 odpov\u011b\u010f, ale ne jedin\u00e1. Viz <a href='\/cs\/data-hostovana-v-evrope\/'>\u201eData hostovan\u00e1 v Evrop\u011b\u201c<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe82796 kly-g-klytic elementor-widget elementor-widget-text-editor\" data-id=\"fe82796\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Kde se nach\u00e1z\u00ed Klytic<\/h2><p>S Klytic Tel m\u00e1 ka\u017ed\u00e1 organizace vlastn\u00ed telefonn\u00ed server. Ve v\u00fdchoz\u00edm nastaven\u00ed je hostov\u00e1n v evropsk\u00e9m cloudu, na Mauriciu nebo v geografick\u00e9 oblasti odpov\u00eddaj\u00edc\u00ed platn\u00e9 jurisdikci, podle va\u0161eho po\u017eadavku, nebo je instalov\u00e1n na va\u0161ich serverech. V cloudu se Klytic Tel op\u00edr\u00e1 o p\u0159edn\u00edho poskytovatele cloudov\u00e9ho hostingu se z\u00e1vazkem dostupnosti na \u00farovni pro podniky ve v\u00fd\u0161i 99,99 % (mimo p\u0159edem ohl\u00e1\u0161enou pl\u00e1novanou \u00fadr\u017ebu) a s p\u0159epnut\u00edm mezi n\u011bkolika hostingov\u00fdmi lokalitami v p\u0159\u00edpad\u011b v\u00fdpadku: odolnost proti v\u00fdpadk\u016fm je velmi vysok\u00e1. Klytic m\u016f\u017ee \u0159e\u0161en\u00ed nasadit tak\u00e9 u jin\u00e9ho poskytovatele cloudu podle va\u0161\u00ed volby. Klytic provozuje Dedicace Software, francouzsk\u00e1 spole\u010dnost.<\/p><p>Komunikace mezi telefony nebo aplikacemi a servery Klytic, stejn\u011b jako komunikace uvnit\u0159 platformy, je \u0161ifrovan\u00e1 (SRTP a TLS). Jakmile hovor opust\u00ed infrastrukturu Klytic sm\u011brem do extern\u00ed s\u00edt\u011b, \u00farove\u0148 jeho ochrany z\u00e1vis\u00ed na s\u00edt\u00edch a oper\u00e1torech, p\u0159es kter\u00e9 proch\u00e1z\u00ed.<\/p><p>Telefonie se z\u00e1lohuje ka\u017ed\u00fd den. Z\u00e1lohy jsou \u0161ifrovan\u00e9 a uchov\u00e1van\u00e9 30 dn\u00ed; c\u00edlov\u00e1 maxim\u00e1ln\u00ed ztr\u00e1ta dat je u Klytic Tel 24 hodin. Po skon\u010den\u00ed smlouvy v\u00e1m Klytic pom\u016f\u017ee data z\u00edskat a pot\u00e9 je na \u017e\u00e1dost sma\u017ee.<\/p><p>Nahr\u00e1v\u00e1n\u00ed hovor\u016f je funkc\u00ed nab\u00eddky. Nen\u00ed to povinnost zapnut\u00e1 na v\u0161ech link\u00e1ch: rozhodujete, kde m\u00e1 smysl. M\u016f\u017eete si ponechat sv\u00e9ho st\u00e1vaj\u00edc\u00edho oper\u00e1tora, s v\u00fdhradou kompatibility: v takov\u00e9m p\u0159\u00edpad\u011b z\u016fst\u00e1v\u00e1 jedn\u00edm ze \u010dty\u0159 subjekt\u016f popsan\u00fdch v\u00fd\u0161e. Klytic nen\u00ed nab\u00eddkou s kvalifikac\u00ed SecNumCloud.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e1fd32 kly-g-disclaimer elementor-widget elementor-widget-text-editor\" data-id=\"6e1fd32\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Tato str\u00e1nka popisuje obecn\u00fd r\u00e1mec. Nenahrazuje rozbor va\u0161\u00ed smlouvy ani stanovisko va\u0161eho pov\u011b\u0159ence pro ochranu osobn\u00edch \u00fadaj\u016f (DPO).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5894c5c kly-g-sources elementor-widget elementor-widget-text-editor\" data-id=\"5894c5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Zdroje<\/h2><p>Ov\u011b\u0159eno v \u0159\u00edjnu 2026.<\/p><ul><li>GDPR, \u010dl\u00e1nek 5: \u00fadaje shroma\u017e\u010fovan\u00e9 pro ur\u010dit\u00e9, v\u00fdslovn\u011b vyj\u00e1d\u0159en\u00e9 a legitimn\u00ed \u00fa\u010dely a uchov\u00e1van\u00e9 po dobu ne del\u0161\u00ed, ne\u017e je nezbytn\u00e9 pro \u00fa\u010dely, pro kter\u00e9 jsou zpracov\u00e1v\u00e1ny. <a href='https:\/\/www.cnil.fr\/fr\/reglement-europeen-protection-donnees\/chapitre2' rel='noopener' target='_blank'>cnil.fr<\/a><\/li><li>CNIL, \u201eL\u2019\u00e9coute et l\u2019enregistrement des appels sur le lieu de travail\u201c (Odposlech a nahr\u00e1v\u00e1n\u00ed hovor\u016f na pracovi\u0161ti): p\u0159\u00edstup omezen\u00fd na odd\u011blen\u00ed, kter\u00fdch se sledovan\u00fd c\u00edl t\u00fdk\u00e1, a dohledatelnost proveden\u00fdch \u00fakon\u016f. Str\u00e1nka nese ozna\u010den\u00ed \u201ezastaral\u00e9, prob\u00edh\u00e1 aktualizace\u201c (p\u0159eklad). <a href='https:\/\/www.cnil.fr\/fr\/lecoute-et-lenregistrement-des-appels-sur-le-lieu-de-travail' rel='noopener' target='_blank'>cnil.fr<\/a><\/li><li>Klytic, \u201eCo je suver\u00e9nn\u00ed cloud?\u201c: z\u00e1lohy a protokoly jsou kopie; \u0161ifrov\u00e1n\u00ed telefonie a\u017e po platformu, d\u00e1le z\u00e1vislost na oper\u00e1torech. <a href='https:\/\/www.klytic.com\/cloud-souverain\/' rel='noopener' target='_blank'>klytic.com<\/a><\/li><li>Klytic, str\u00e1nka Klytic Tel: dedikovan\u00fd server pro ka\u017ed\u00e9ho z\u00e1kazn\u00edka, oblasti hostingu, nahr\u00e1v\u00e1n\u00ed hovor\u016f, hlasov\u00e1 schr\u00e1nka doru\u010dovan\u00e1 e-mailem, mo\u017enost ponechat si oper\u00e1tora. <a href='https:\/\/www.klytic.com\/telephonie\/' rel='noopener' target='_blank'>klytic.com<\/a><\/li><li>Klytic, \u010dast\u00e9 dotazy: denn\u00ed z\u00e1lohov\u00e1n\u00ed Klytic Tel, uchov\u00e1v\u00e1n\u00ed 30 dn\u00ed, RPO 24 hodin, z\u00edsk\u00e1n\u00ed a n\u00e1sledn\u00e9 smaz\u00e1n\u00ed dat na \u017e\u00e1dost. <a href='https:\/\/www.klytic.com\/foire-aux-questions\/' rel='noopener' target='_blank'>klytic.com<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-364d809 e-con-full kly-g-aside e-flex e-con e-parent\" data-id=\"364d809\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c43d8a9 elementor-widget elementor-widget-html\" data-id=\"c43d8a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav class=\"kly-g-toc\" aria-label=\"Na t\u00e9to str\u00e1nce\"><p>Na t\u00e9to str\u00e1nce<\/p><ol><\/ol><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-925d646 elementor-widget elementor-widget-text-editor\" data-id=\"925d646\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"kly-g-cta\"><h3>Zjist\u011bte, kde jsou va\u0161e telefonn\u00ed data<\/h3><p>P\u0159edstav\u00edme v\u00e1m hosting, z\u00e1lohov\u00e1n\u00ed a mo\u017enost odchodu u Klytic Tel pro va\u0161i organizaci.<\/p><p><a class=\"kly-g-btn\" href=\"\/cs\/kontakt\/\">Promluvit si s poradcem \u2192<\/a><\/p><p style=\"margin:0\"><a class=\"kly-g-btn ghost\" href=\"\/cs\/klytic-tel\/\">Seznamte se s Klytic Tel<\/a><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-755b86f e-con-full kly-g-related e-flex e-con e-parent\" data-id=\"755b86f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c51043a elementor-widget elementor-widget-text-editor\" data-id=\"c51043a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>P\u0159e\u010dt\u011bte si tak\u00e9<\/h2><div class=\"kly-g-grid\"><a class=\"kly-g-card\" href=\"\/cs\/doba-uchovavani-nahravek-hovoru\/\" style=\"--cat:#e11d48\"><span class=\"c\">Pochopit \u00b7 Telefonie<\/span><span class=\"t\">Jak dlouho uchov\u00e1vat nahr\u00e1vky hovor\u016f<\/span><span class=\"q\">\u017d\u00e1dn\u00e1 univerz\u00e1ln\u00ed lh\u016fta: \u00fa\u010del, informov\u00e1n\u00ed dot\u010den\u00fdch osob, p\u0159im\u011b\u0159en\u00e1 doba. Orienta\u010dn\u00ed lh\u016fta CNIL a pro\u010d se z\u00e1lohy \u0159\u00edd\u00ed jin\u00fdmi hodinami.<\/span><span class=\"m\"><span>7 min \u010dten\u00ed<\/span><b>\u010c\u00edst \u2192<\/b><\/span><\/a><a class=\"kly-g-card\" href=\"\/cs\/pristup-k-nahravkam-hovoru\/\" style=\"--cat:#e11d48\"><span class=\"c\">Pou\u017e\u00edvat \u00b7 Telefonie<\/span><span class=\"t\">Kdo m\u016f\u017ee v Klytic Tel poslouchat nahr\u00e1vky<\/span><span class=\"q\">Kde jsou va\u0161e nahr\u00e1vky v Klytic Tel, jak vyhradit poslech n\u011bkolika osob\u00e1m, kter\u00e9 linky nahr\u00e1vat a jak je to s hlasovou zpr\u00e1vou doru\u010denou e-mailem.<\/span><span class=\"m\"><span>5 min \u010dten\u00ed<\/span><b>\u010c\u00edst \u2192<\/b><\/span><\/a><a class=\"kly-g-card\" href=\"\/cs\/voip-sip-ip-ustredna-ucaas\/\" style=\"--cat:#e11d48\"><span class=\"c\">Pochopit \u00b7 Telefonie<\/span><span class=\"t\">VoIP, SIP, IP \u00fast\u0159edna a UCaaS: jakou architekturu zvolit<\/span><span class=\"q\">VoIP, SIP, IP \u00fast\u0159edna, UCaaS: definice u\u017eite\u010dn\u00e9 p\u0159i n\u00e1kupu, volba mezi sd\u00edlenou slu\u017ebou, dedikovan\u00fdm serverem a instalac\u00ed u v\u00e1s a v\u00edce lokalit.<\/span><span class=\"m\"><span>7 min \u010dten\u00ed<\/span><b>\u010c\u00edst \u2192<\/b><\/span><\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-539316dd e-con e-atomic-element e-div-block-base e-default-div e-c9fd865-4a50 \" data-id=\"539316dd\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"539316dd\" data-e-type=\"e-div-block\" data-id=\"539316dd\">\n    <div class=\"elementor-element elementor-element-4f79afcb e-con e-atomic-element e-div-block-base e-default-div e-4fa9fe-ce86 \" data-id=\"4f79afcb\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"4f79afcb\" data-e-type=\"e-div-block\" data-id=\"4f79afcb\">\n    \t\t\t<p class=\"e-4dcf5c70-2ec7 e-paragraph-base e-default-p\" data-interaction-id=\"330a7a35\" data-e-type=\"widget\" data-id=\"330a7a35\">Uv\u00edtac\u00ed nab\u00eddka<\/p>\n\t\t\t\t\t<h2 data-interaction-id=\"56f1f7d5\" class=\"e-347faa43-4e20 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"56f1f7d5\">30 dn\u00ed zku\u0161ebn\u00ed verze zdarma a migrace s asistenc\u00ed<\/h2>\n\t\t\t\t\t<p class=\"e-7f6310da-1caa e-paragraph-base e-default-p\" data-interaction-id=\"2ce27288\" data-e-type=\"widget\" data-id=\"2ce27288\">Zku\u0161ebn\u00ed nab\u00eddka bez z\u00e1vazk\u016f. N\u00e1\u0161 poradce v\u00e1m zavol\u00e1, aby poznal va\u0161e pot\u0159eby a p\u0159ipravil va\u0161e prost\u0159ed\u00ed Klytic.<\/p>\n\t\t<div class=\"elementor-element elementor-element-35ea29a1 e-con e-atomic-element e-div-block-base e-default-div e-1cd48b22-e6da \" data-id=\"35ea29a1\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"35ea29a1\" data-e-type=\"e-div-block\" data-id=\"35ea29a1\">\n    \t\t\t<a href=\"\/essai-gratuit\/\" target=\"_self\" class=\"e-4a7886e3-652d e-button-base e-default-a\" data-interaction-id=\"19bfa8f1\" data-e-type=\"widget\" data-id=\"19bfa8f1\">\n\t\ud83d\ude80 Zah\u00e1jit zku\u0161ebn\u00ed verzi zdarma\n<\/a>\n\t\t\t\t\t<a href=\"\/tarifs\/\" target=\"_self\" class=\"e-137e863d-dd0d e-button-base e-default-a\" data-interaction-id=\"326d82ab\" data-e-type=\"widget\" data-id=\"326d82ab\">\n\tZobrazit cen\u00edk\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"Data firemn\u00ed telefonie: kdo m\u00e1 co v dr\u017een\u00ed | Klytic","_seopress_titles_desc":"Historie, nahr\u00e1vky, hlasov\u00e9 zpr\u00e1vy, protokoly, z\u00e1lohy: co telefonn\u00ed platforma uchov\u00e1v\u00e1 a kdo m\u016f\u017ee vid\u011bt volan\u00e1 \u010d\u00edsla.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"Data firemn\u00ed telefonie: kdo m\u00e1 co v dr\u017een\u00ed | Klytic","_seopress_social_fb_desc":"Historie, nahr\u00e1vky, hlasov\u00e9 zpr\u00e1vy, protokoly, z\u00e1lohy: co telefonn\u00ed platforma uchov\u00e1v\u00e1 a kdo m\u016f\u017ee vid\u011bt volan\u00e1 \u010d\u00edsla.","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"Data firemn\u00ed telefonie: kdo m\u00e1 co v dr\u017een\u00ed | Klytic","_seopress_social_twitter_desc":"Historie, nahr\u00e1vky, hlasov\u00e9 zpr\u00e1vy, protokoly, z\u00e1lohy: co telefonn\u00ed platforma uchov\u00e1v\u00e1 a kdo m\u016f\u017ee vid\u011bt volan\u00e1 \u010d\u00edsla.","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-7468","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eu.klytic.com\/cs\/wp-json\/wp\/v2\/pages\/7468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.klytic.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eu.klytic.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/cs\/wp-json\/wp\/v2\/comments?post=7468"}],"version-history":[{"count":0,"href":"https:\/\/eu.klytic.com\/cs\/wp-json\/wp\/v2\/pages\/7468\/revisions"}],"wp:attachment":[{"href":"https:\/\/eu.klytic.com\/cs\/wp-json\/wp\/v2\/media?parent=7468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}