{"id":2027,"date":"2026-09-30T09:55:20","date_gmt":"2026-09-30T07:55:20","guid":{"rendered":"https:\/\/eu.klytic.com\/vseobecne-obchodni-podminky\/"},"modified":"2026-09-30T09:55:20","modified_gmt":"2026-09-30T07:55:20","slug":"vseobecne-obchodni-podminky","status":"publish","type":"page","link":"https:\/\/eu.klytic.com\/cs\/vseobecne-obchodni-podminky\/","title":{"rendered":"V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky"},"content":{"rendered":"\t\t
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V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky<\/h1>\n\t\t\t\t\t

P\u0159eklad je poskytnut pouze pro informaci. Z\u00e1vazn\u00e1 je pouze francouzsk\u00e1 verze.<\/em><\/p>\n\t\t\t\t\t

Oblast Evropa \u2014 verze ze dne 29. z\u00e1\u0159\u00ed 2026<\/p>\n\t\t\t\t\t

1. P\u0159edm\u011bt a oblast p\u016fsobnosti<\/h2>\n\t\t\t\t\t

Tyto v\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky (d\u00e1le jen \u201eVOP\u201c) upravuj\u00ed sjedn\u00e1n\u00ed p\u0159edplatn\u00e9ho, fakturaci, dobu trv\u00e1n\u00ed a ukon\u010den\u00ed slu\u017eeb Klytic (Klytic Mail, Klytic Docs, Klytic CRM, Klytic Tel, Klytic MTA a souvisej\u00edc\u00edch slu\u017eeb) poskytovan\u00fdch spole\u010dnost\u00ed DEDICACE SOFTWARE, SAS se z\u00e1kladn\u00edm kapit\u00e1lem 10 000 \u20ac, se s\u00eddlem 4 route de la C\u00f4te \u00e0 Bournet, 16440 Mouthiers-sur-Bo\u00ebme, SIRET 531 466 167 00032 (d\u00e1le jen \u201ePoskytovatel\u201c), podnikatelsk\u00fdm z\u00e1kazn\u00edk\u016fm (d\u00e1le jen \u201eZ\u00e1kazn\u00edk\u201c) se s\u00eddlem v Evrop\u011b. Na z\u00e1kazn\u00edky z ostatn\u00edch oblast\u00ed (Mauricius a Indick\u00fd oce\u00e1n, Maroko a kontinent\u00e1ln\u00ed Afrika, Mezin\u00e1rodn\u011b) se vztahuj\u00ed v\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky platn\u00e9 pro jejich oblast.

Zvl\u00e1\u0161tn\u00ed podm\u00ednky pou\u017e\u00edv\u00e1n\u00ed jednotliv\u00fdch slu\u017eeb jsou stanoveny v podm\u00ednk\u00e1ch pou\u017eit\u00ed (d\u00e1le jen \u201ePodm\u00ednky pou\u017eit\u00ed\u201c) p\u0159\u00edslu\u0161n\u00e9 slu\u017eby. Ka\u017ed\u00e1 objedn\u00e1vka znamen\u00e1 bezv\u00fdhradn\u00e9 p\u0159ijet\u00ed t\u011bchto VOP a p\u0159\u00edpadn\u011b Podm\u00ednek pou\u017eit\u00ed platn\u00fdch pro sjednanou slu\u017ebu \u010di slu\u017eby.

Z\u00e1kazn\u00edk se rovn\u011b\u017e zavazuje p\u0159i pou\u017e\u00edv\u00e1n\u00ed slu\u017eeb poskytovan\u00fdch Poskytovatelem dodr\u017eovat Etick\u00fd kodex Klytic<\/strong>. Tento kodex stanov\u00ed z\u00e1sady a pravidla spr\u00e1vn\u00e9ho chov\u00e1n\u00ed platn\u00e1 pro pou\u017e\u00edv\u00e1n\u00ed slu\u017eeb Klytic. Je trvale k dispozici na webov\u00fdch str\u00e1nk\u00e1ch Klytic na str\u00e1nce Etick\u00fd kodex<\/a>.

Tyto VOP maj\u00ed p\u0159ednost p\u0159ed jak\u00fdmkoli jin\u00fdm dokumentem Z\u00e1kazn\u00edka.<\/p>\n\t\t\t\t\t

2. Slu\u017eby<\/h2>\n\t\t\t\t\t

Vlastnosti slu\u017eeb jsou pops\u00e1ny na webu klytic.com a v cenov\u00e9 nab\u00eddce nebo objedn\u00e1vce p\u0159ijat\u00e9 Klientem.

Klient si svobodn\u011b vol\u00ed:

- zp\u016fsob hostingu (cloud Klytic, dedikovan\u00fd server, instalace u Klienta nebo hybridn\u00ed \u0159e\u0161en\u00ed);
- objednan\u00e9 slu\u017eby;
- po\u010det u\u017eivatel\u016f;
- objem \u00falo\u017ei\u0161t\u011b a, je-li to nab\u00edzeno, \u00farove\u0148 prost\u0159edk\u016f nebo dimenzov\u00e1n\u00ed odpov\u00eddaj\u00edc\u00ed jeho pot\u0159eb\u00e1m.

Je na Klientovi, aby se ujistil, \u017ee objednan\u00e9 kapacity odpov\u00eddaj\u00ed jeho zp\u016fsobu u\u017e\u00edv\u00e1n\u00ed, a aby p\u0159edv\u00eddal jak\u00fdkoli v\u00fdvoj sv\u00fdch pot\u0159eb.

Objedn\u00e1n\u00ed slu\u017eby zahrnuje p\u0159ijet\u00ed a dodr\u017eov\u00e1n\u00ed podm\u00ednek u\u017e\u00edv\u00e1n\u00ed (PU) p\u0159\u00edslu\u0161n\u00e9 slu\u017eby. Tyto PU up\u0159es\u0148uj\u00ed zvl\u00e1\u0161tn\u00ed podm\u00ednky u\u017e\u00edv\u00e1n\u00ed, funkce a p\u0159\u00edpadn\u011b technick\u00e1 pravidla specifick\u00e1 pro danou slu\u017ebu.

Pou\u017eij\u00ed se PU slu\u017eby nebo slu\u017eeb, kter\u00e9 Klient skute\u010dn\u011b objednal, zejm\u00e9na:

Klytic Mail<\/a>;
Klytic Tel<\/a>;
Klytic Docs<\/a>;
Klytic CRM<\/a>;
Klytic MTA<\/a>.

V p\u0159\u00edpad\u011b objedn\u00e1n\u00ed v\u00edce slu\u017eeb se PU jednotliv\u00fdch objednan\u00fdch slu\u017eeb uplatn\u00ed kumulativn\u011b.

PU jsou k dispozici na webu Poskytovatele a Klient je s nimi sezn\u00e1men p\u0159i objedn\u00e1n\u00ed p\u0159\u00edslu\u0161n\u00e9 slu\u017eby.

V p\u0159\u00edpad\u011b rozporu mezi t\u011bmito VOP a PU n\u011bkter\u00e9 ze slu\u017eeb maj\u00ed tyto VOP p\u0159ednost v ustanoven\u00edch t\u00fdkaj\u00edc\u00edch se objedn\u00e1vky, cen, fakturace, doby trv\u00e1n\u00ed, z\u00e1vazku a ukon\u010den\u00ed. PU maj\u00ed p\u0159ednost v ustanoven\u00edch specifick\u00fdch pro funkce, technick\u00e9 podm\u00ednky a podm\u00ednky u\u017e\u00edv\u00e1n\u00ed p\u0159\u00edslu\u0161n\u00e9 slu\u017eby.<\/p>\n\t\t\t\t\t

3. Objedn\u00e1vka a zku\u0161ebn\u00ed verze zdarma<\/h2>\n\t\t\t\t\t

Objedn\u00e1vka vznik\u00e1 p\u0159ijet\u00edm cenov\u00e9 nab\u00eddky, podpisem objedn\u00e1vkov\u00e9ho formul\u00e1\u0159e nebo online p\u0159edplatn\u00fdm. Poskytovatel m\u016f\u017ee nab\u00eddnout bezplatn\u00e9 zku\u0161ebn\u00ed obdob\u00ed v d\u00e9lce 30 dn\u016f; po jeho uplynut\u00ed je slu\u017eba p\u0159eru\u0161ena, pokud Z\u00e1kazn\u00edk objedn\u00e1vku nepotvrd\u00ed.<\/p>\n\t\t\t\t\t

4. Doba trv\u00e1n\u00ed a ukon\u010den\u00ed<\/h2>\n\t\t\t\t\t

Ka\u017ed\u00e1 prvn\u00ed objedn\u00e1vka slu\u017eby zakl\u00e1d\u00e1 z\u00e1vazek na pevnou minim\u00e1ln\u00ed dobu \u0161esti m\u011bs\u00edc\u016f, kter\u00e1 odpov\u00edd\u00e1 po\u017eadovan\u00e9 minim\u00e1ln\u00ed dob\u011b trv\u00e1n\u00ed. Tento z\u00e1vazek b\u011b\u017e\u00ed ode dne sjedn\u00e1n\u00ed p\u0159edplatn\u00e9ho slu\u017eby.

M\u011bs\u00ed\u010dn\u00ed p\u0159edplatn\u00e9 je fakturov\u00e1no m\u011bs\u00ed\u010dn\u011b a automaticky se prodlu\u017euje. Lze je kdykoli ukon\u010dit, s v\u00fdhradou dodr\u017een\u00ed minim\u00e1ln\u00ed doby z\u00e1vazku v d\u00e9lce \u0161esti m\u011bs\u00edc\u016f, s \u00fa\u010dinnost\u00ed ke konci b\u011b\u017en\u00e9ho faktura\u010dn\u00edho obdob\u00ed.

Jak\u00e1koli zm\u011bna, \u00faprava nebo roz\u0161\u00ed\u0159en\u00ed slu\u017eby v pr\u016fb\u011bhu p\u0159edplatn\u00e9ho, a\u0165 k n\u00ed dojde b\u011bhem po\u010d\u00e1te\u010dn\u00edho obdob\u00ed z\u00e1vazku, nebo po n\u011bm, nezakl\u00e1d\u00e1 nov\u00fd \u0161estim\u011bs\u00ed\u010dn\u00ed z\u00e1vazek ani neprodlu\u017euje dobu b\u011b\u017e\u00edc\u00edho z\u00e1vazku. Nen\u00ed-li v\u00fdslovn\u011b dohodnuto jinak, z\u016fst\u00e1v\u00e1 po\u010d\u00e1te\u010dn\u00ed doba z\u00e1vazku nezm\u011bn\u011bna.

Ukon\u010den\u00ed lze prov\u00e9st p\u00edsemn\u011b (e-mailem nebo dopisem), nebo p\u0159\u00edmo prost\u0159ednictv\u00edm internetov\u00e9ho obchodu, z\u00e1kaznick\u00e9ho port\u00e1lu \u010di administra\u010dn\u00ed konzole slu\u017eeb, podle dostupn\u00fdch funkc\u00ed.<\/p>\n\t\t\t\t\t

5. Cena a platba<\/h2>\n\t\t\t\t\t

Pou\u017eij\u00ed se ceny uveden\u00e9 v cenov\u00e9 nab\u00eddce, a nejsou-li uvedeny, ceny uveden\u00e9 na str\u00e1nce \u201eCen\u00edk\u201c platn\u00e9 ke dni objedn\u00e1vky. Ceny jsou uv\u00e1d\u011bny bez dan\u011b, za u\u017eivatele a m\u011bs\u00edc, v eurech.

P\u0159edplatn\u00e9 je fakturov\u00e1no p\u0159edem, m\u011bs\u00ed\u010dn\u011b. M\u011bs\u00ed\u010dn\u00ed fakturace nem\u011bn\u00ed minim\u00e1ln\u00ed dobu z\u00e1vazku \u0161esti m\u011bs\u00edc\u016f, kter\u00e1 plat\u00ed pro ka\u017edou prvn\u00ed objedn\u00e1vku slu\u017eby.

Faktury jsou splatn\u00e9 p\u0159i doru\u010den\u00ed, inkasem, bankovn\u00edm p\u0159evodem nebo platebn\u00ed kartou. Jak\u00e9koli prodlen\u00ed s platbou m\u00e1 ze z\u00e1kona za n\u00e1sledek uplatn\u011bn\u00ed smluvn\u00ed pokuty ve v\u00fd\u0161i trojn\u00e1sobku z\u00e1konn\u00e9 \u00farokov\u00e9 sazby a pau\u0161\u00e1ln\u00ed n\u00e1hrady n\u00e1klad\u016f spojen\u00fdch s vym\u00e1h\u00e1n\u00edm ve v\u00fd\u0161i 40 \u20ac. V p\u0159\u00edpad\u011b prodlen\u00ed s platbou m\u016f\u017ee Poskytovatel slu\u017ebu pozastavit pot\u00e9, co v\u00fdzva k \u00fahrad\u011b z\u016fstala patn\u00e1ct dn\u00ed bez \u00fa\u010dinku.

Poskytovatel m\u016f\u017ee sv\u00e9 ceny m\u011bnit s m\u011bs\u00ed\u010dn\u00ed v\u00fdpov\u011bdn\u00ed lh\u016ftou. V p\u0159\u00edpad\u011b zv\u00fd\u0161en\u00ed cen m\u016f\u017ee Z\u00e1kazn\u00edk dot\u010denou slu\u017ebu \u010di slu\u017eby bez poplatk\u016f ukon\u010dit, s v\u00fdhradou dodr\u017een\u00ed platn\u00fdch podm\u00ednek ukon\u010den\u00ed.<\/p>\n\t\t\t\t\t

6. Povinnosti Poskytovatele<\/h2>\n\t\t\t\t\t

Poskytovatel vynakl\u00e1d\u00e1 prost\u0159edky nezbytn\u00e9 k \u0159\u00e1dn\u00e9mu poskytov\u00e1n\u00ed slu\u017eeb a usiluje o dostupnost 99,9 % (99,95 % u nab\u00eddek Enterprise a dedikovan\u00e9ho serveru), s v\u00fdjimkou pl\u00e1novan\u00fdch \u00fadr\u017ebov\u00fdch prac\u00ed a p\u0159\u00edpad\u016f vy\u0161\u0161\u00ed moci. U slu\u017eeb hostovan\u00fdch Poskytovatelem jsou data e-mailu denn\u011b z\u00e1lohov\u00e1na v \u0161ifrovan\u00e9 podob\u011b a z\u00e1lohy jsou uchov\u00e1v\u00e1ny 30 dn\u00ed. Jedn\u00e1 se o z\u00e1vazek vynalo\u017eit p\u0159im\u011b\u0159en\u00e9 \u00fasil\u00ed (nikoli o z\u00e1vazek v\u00fdsledku).<\/p>\n\t\t\t\t\t

7. Povinnosti Z\u00e1kazn\u00edka<\/h2>\n\t\t\t\t\t

Z\u00e1kazn\u00edk vyu\u017e\u00edv\u00e1 slu\u017eby v souladu se z\u00e1konem, s jejich \u00fa\u010delem, s t\u011bmito VOP, s p\u0159\u00edslu\u0161n\u00fdmi Podm\u00ednkami pou\u017eit\u00ed a s Etick\u00fdm kodexem Klytic<\/strong><\/a>.

Z\u00e1kazn\u00edk se zejm\u00e9na zavazuje nerozes\u00edlat hromadn\u00e9 nevy\u017e\u00e1dan\u00e9 zpr\u00e1vy, ne\u0161\u00ed\u0159it nez\u00e1konn\u00fd obsah a nijak neohro\u017eovat bezpe\u010dnost syst\u00e9m\u016f. Odpov\u00edd\u00e1 za d\u016fv\u011brnost p\u0159ihla\u0161ovac\u00edch \u00fadaj\u016f sv\u00fdch u\u017eivatel\u016f a za obsah, kter\u00fd zpracov\u00e1v\u00e1. V p\u0159\u00edpad\u011b instalace u Z\u00e1kazn\u00edka Z\u00e1kazn\u00edk zaji\u0161\u0165uje a udr\u017euje infrastrukturu v po\u017eadovan\u00e9m stavu.

Z\u00e1kazn\u00edk rovn\u011b\u017e db\u00e1 na to, aby tyt\u00e9\u017e povinnosti dodr\u017eovali jeho u\u017eivatel\u00e9, zam\u011bstnanci, dodavatel\u00e9 a jak\u00e9koli dal\u0161\u00ed osoby, kter\u00fdm umo\u017en\u00ed p\u0159\u00edstup ke slu\u017eb\u00e1m.<\/p>\n\t\t\t\t\t

8. Osobn\u00ed \u00fadaje a d\u016fv\u011brnost<\/h2>\n\t\t\t\t\t

U osobn\u00edch \u00fadaj\u016f, kter\u00e9 Poskytovatel zpracov\u00e1v\u00e1 jm\u00e9nem Z\u00e1kazn\u00edka v r\u00e1mci poskytov\u00e1n\u00ed slu\u017eeb, jedn\u00e1 Poskytovatel jako zpracovatel ve smyslu platn\u00fdch p\u0159edpis\u016f o ochran\u011b osobn\u00edch \u00fadaj\u016f, zejm\u00e9na na\u0159\u00edzen\u00ed (EU) 2016\/679 (obecn\u00e9 na\u0159\u00edzen\u00ed o ochran\u011b osobn\u00edch \u00fadaj\u016f, d\u00e1le jen \u201eGDPR\u201c), je-li pou\u017eiteln\u00e9.

P\u0159\u00edslu\u0161n\u00e9 role a povinnosti Poskytovatele a Z\u00e1kazn\u00edka v oblasti ochrany osobn\u00edch \u00fadaj\u016f jsou up\u0159esn\u011bny ve smlouv\u011b o zpracov\u00e1n\u00ed osobn\u00edch \u00fadaj\u016f (DPA) uzav\u0159en\u00e9 mezi smluvn\u00edmi stranami.

Z\u00e1kazn\u00edk z\u016fst\u00e1v\u00e1 odpov\u011bdn\u00fd za z\u00e1konnost zpracov\u00e1n\u00ed, kter\u00e1 prov\u00e1d\u00ed prost\u0159ednictv\u00edm slu\u017eeb, za stanoven\u00ed jejich \u00fa\u010del\u016f a prost\u0159edk\u016f, jedn\u00e1-li jako spr\u00e1vce, jako\u017e i za pln\u011bn\u00ed sv\u00fdch povinnost\u00ed v oblasti informov\u00e1n\u00ed, uchov\u00e1v\u00e1n\u00ed, zabezpe\u010den\u00ed a p\u0159\u00edpadn\u011b z\u00edsk\u00e1v\u00e1n\u00ed pot\u0159ebn\u00fdch souhlas\u016f.

Poskytovatel zpracov\u00e1v\u00e1 data Z\u00e1kazn\u00edka v\u00fdhradn\u011b v r\u00e1mci poskytov\u00e1n\u00ed slu\u017eeb, v souladu s dolo\u017een\u00fdmi pokyny Z\u00e1kazn\u00edka a p\u0159\u00edslu\u0161n\u00fdmi smluvn\u00edmi dokumenty. Nevyu\u017e\u00edv\u00e1 je pro vlastn\u00ed obchodn\u00ed \u00fa\u010dely, neprod\u00e1v\u00e1 je a nepostupuje je t\u0159et\u00edm stran\u00e1m za \u00fa\u010delem jejich vyu\u017eit\u00ed.

Poskytovatel uplat\u0148uje vhodn\u00e1 technick\u00e1 a organiza\u010dn\u00ed opat\u0159en\u00ed k zaji\u0161t\u011bn\u00ed bezpe\u010dnosti, d\u016fv\u011brnosti, integrity a dostupnosti dat, kter\u00e1 mu byla sv\u011b\u0159ena, v souladu s vlastnostmi sjednan\u00e9 slu\u017eby a povinnostmi, kter\u00e9 se na n\u011bj vztahuj\u00ed.

Data Z\u00e1kazn\u00edka nejsou Poskytovatelem p\u0159en\u00e1\u0161ena mimo zvolenou oblast hostingu za \u00fa\u010delem hostingu nebo zpracov\u00e1n\u00ed, s v\u00fdjimkou souhlasu Z\u00e1kazn\u00edka, technick\u00e9 nezbytnosti stanoven\u00e9 slu\u017ebou, vyu\u017eit\u00ed schv\u00e1len\u00e9ho dal\u0161\u00edho zpracovatele za podm\u00ednek stanoven\u00fdch v DPA nebo z\u00e1konn\u00e9 \u010di regulatorn\u00ed povinnosti.

Ka\u017ed\u00e1 smluvn\u00ed strana se zavazuje zachov\u00e1vat d\u016fv\u011brnost informac\u00ed, dokument\u016f, dat a technick\u00fdch \u010di obchodn\u00edch podklad\u016f druh\u00e9 smluvn\u00ed strany, o nich\u017e se dozv\u00ed v r\u00e1mci pln\u011bn\u00ed smlouvy a kter\u00e9 maj\u00ed d\u016fv\u011brnou povahu nebo je lze vzhledem k jejich povaze d\u016fvodn\u011b za d\u016fv\u011brn\u00e9 pova\u017eovat.

Tato povinnost ml\u010denlivosti trv\u00e1 po celou dobu trv\u00e1n\u00ed smlouvy i po jej\u00edm ukon\u010den\u00ed, dokud se dot\u010den\u00e9 informace z\u00e1konn\u00fdm zp\u016fsobem nestanou ve\u0159ejn\u011b zn\u00e1m\u00fdmi.<\/p>\n\t\t\t\t\t

9. Suverenita, um\u00edst\u011bn\u00ed a kontrola nad daty<\/h2>\n\t\t\t\t\t

Poskytovatel nab\u00edz\u00ed hostingov\u00e1 \u0159e\u0161en\u00ed navr\u017een\u00e1 tak, aby Z\u00e1kazn\u00edkovi umo\u017enila zachovat si kontrolu nad jeho daty, jejich um\u00edst\u011bn\u00edm a p\u0159\u00edstupy k jeho slu\u017eb\u00e1m.

Um\u00edst\u011bn\u00ed a pr\u00e1vn\u00ed r\u00e1mec<\/strong>
Z\u00e1kazn\u00edk si podle nab\u00eddek a dostupn\u00fdch slu\u017eeb vol\u00ed zemi nebo geografickou oblast, v n\u00ed\u017e jsou jeho data hostov\u00e1na. Oblast hostingu se vol\u00ed s ohledem na pr\u00e1vn\u00ed, regulatorn\u00ed nebo smluvn\u00ed po\u017eadavky, kter\u00e9 se na Z\u00e1kazn\u00edka vztahuj\u00ed, zejm\u00e9na po\u017eadavky t\u00fdkaj\u00edc\u00ed se ochrany a um\u00edst\u011bn\u00ed dat.

Hosting m\u016f\u017ee b\u00fdt zaji\u0161t\u011bn zejm\u00e9na:
- na sd\u00edlen\u00e9 infrastruktu\u0159e Klytic;
- na infrastruktu\u0159e Klytic vyhrazen\u00e9 jednomu Z\u00e1kazn\u00edkovi;
- na infrastruktu\u0159e poskytnut\u00e9 nebo provozovan\u00e9 u Z\u00e1kazn\u00edka;
- na serveru, kter\u00fd pat\u0159\u00ed Z\u00e1kazn\u00edkovi nebo mu je poskytnut t\u0159et\u00ed stranou, pokud je tato konfigurace nab\u00edzena a je technicky slu\u010diteln\u00e1 se slu\u017ebou.

Zvol\u00ed-li Z\u00e1kazn\u00edk geografickou oblast hostingu, Poskytovatel se zavazuje udr\u017eovat data ve zvolen\u00e9 oblasti, s v\u00fdhradou technick\u00fdch operac\u00ed nezbytn\u00fdch pro provoz, bezpe\u010dnost, \u00fadr\u017ebu, z\u00e1lohov\u00e1n\u00ed a kontinuitu slu\u017eby, jako\u017e i p\u0159\u00edslu\u0161n\u00fdch z\u00e1konn\u00fdch \u010di regulatorn\u00edch povinnost\u00ed.

Poskytovatel neprov\u00e1d\u00ed bez souhlasu Z\u00e1kazn\u00edka \u017e\u00e1dn\u00fd p\u0159enos dat do jin\u00e9 geografick\u00e9 oblasti za \u00fa\u010delem hostingu nebo zpracov\u00e1n\u00ed, leda\u017ee je takov\u00fd p\u0159enos vy\u017eadov\u00e1n z\u00e1konnou \u010di regulatorn\u00ed povinnost\u00ed nebo je nezbytn\u011b nutn\u00fd pro technick\u00e9 fungov\u00e1n\u00ed slu\u017eby za podm\u00ednek stanoven\u00fdch smlouvou.

\u0160ifrov\u00e1n\u00ed a ochrana dat<\/strong>
Poskytovatel uplat\u0148uje \u0161ifrovac\u00ed mechanismy odpov\u00eddaj\u00edc\u00ed nab\u00edzen\u00fdm slu\u017eb\u00e1m, aby chr\u00e1nil data Z\u00e1kazn\u00edka p\u0159ed neopr\u00e1vn\u011bn\u00fdm p\u0159\u00edstupem.

Opat\u0159en\u00ed v oblasti \u0161ifrov\u00e1n\u00ed, ochrany komunikace a zabezpe\u010den\u00ed infrastruktury jsou uplat\u0148ov\u00e1na v souladu s technick\u00fdmi vlastnostmi sjednan\u00e9 slu\u017eby.

Poskytovatel nevyu\u017e\u00edv\u00e1 data Z\u00e1kazn\u00edka pro vlastn\u00ed \u00fa\u010dely a nepostupuje je t\u0159et\u00edm stran\u00e1m.

P\u0159i b\u011b\u017en\u00e9m provozu slu\u017eeb Poskytovatel do dat Z\u00e1kazn\u00edka nenahl\u00ed\u017e\u00ed a nep\u0159ed\u00e1v\u00e1 je t\u0159et\u00edm stran\u00e1m za \u00fa\u010delem jejich vyu\u017eit\u00ed nebo zpracov\u00e1n\u00ed, s v\u00fdhradou technick\u00fdch operac\u00ed nezbytn\u00fdch pro poskytov\u00e1n\u00ed slu\u017eeb, pln\u011bn\u00ed v\u00fdslovn\u011b vy\u017e\u00e1dan\u00fdch Z\u00e1kazn\u00edkem a p\u0159\u00edslu\u0161n\u00fdch z\u00e1konn\u00fdch \u010di regulatorn\u00edch povinnost\u00ed.

Kontrola p\u0159\u00edstup\u016f ze strany Z\u00e1kazn\u00edka<\/strong>
Z\u00e1kazn\u00edk si ponech\u00e1v\u00e1 kontrolu nad p\u0159\u00edstupy ke sv\u00fdm slu\u017eb\u00e1m a disponuje administr\u00e1torsk\u00fdmi pr\u00e1vy odpov\u00eddaj\u00edc\u00edmi sjednan\u00e9 \u00farovni slu\u017eby.

Z\u00e1kazn\u00edk odpov\u00edd\u00e1 za spr\u00e1vu \u00fa\u010dt\u016f, p\u0159\u00edstupov\u00fdch pr\u00e1v, hesel, autentiza\u010dn\u00edch prost\u0159edk\u016f a opr\u00e1vn\u011bn\u00ed, kter\u00e1 p\u0159id\u011bluje sv\u00fdm u\u017eivatel\u016fm a administr\u00e1tor\u016fm.

Poskytovatel nenese odpov\u011bdnost za d\u016fsledky vypl\u00fdvaj\u00edc\u00ed z p\u0159\u00edstupu ud\u011blen\u00e9ho Z\u00e1kazn\u00edkem, z nespr\u00e1vn\u00e9 spr\u00e1vy opr\u00e1vn\u011bn\u00ed nebo z kompromitace \u00fa\u010dtu, za kter\u00fd odpov\u00edd\u00e1 Z\u00e1kazn\u00edk.

Pokud to architektura slu\u017eby umo\u017e\u0148uje, m\u016f\u017ee administr\u00e1torsk\u00e9 operace prov\u00e1d\u011bt p\u0159\u00edmo Z\u00e1kazn\u00edk prost\u0159ednictv\u00edm rozhran\u00ed a p\u0159\u00edstupov\u00fdch prost\u0159edk\u016f, kter\u00e9 m\u00e1 k dispozici.

Modely infrastruktury<\/strong>
Suverenitu nab\u00edzenou spole\u010dnost\u00ed Klytic lze realizovat v r\u00e1mci n\u011bkolika model\u016f infrastruktury.

V p\u0159\u00edpad\u011b sd\u00edlen\u00e9 infrastruktury Klytic m\u016f\u017ee b\u00fdt na t\u00e9\u017ee fyzick\u00e9 infrastruktu\u0159e hostov\u00e1no v\u00edce prost\u0159ed\u00ed nebo instanc\u00ed z\u00e1kazn\u00edk\u016f, kter\u00e9 v\u0161ak z\u016fst\u00e1vaj\u00ed vz\u00e1jemn\u011b logicky odd\u011blen\u00e9.

V p\u0159\u00edpad\u011b vyhrazen\u00e9 infrastruktury jsou hardwarov\u00e9 prost\u0159edky serveru p\u0159id\u011bleny v\u00fdhradn\u011b dan\u00e9mu Z\u00e1kazn\u00edkovi, podle vlastnost\u00ed sjednan\u00e9 nab\u00eddky.

V p\u0159\u00edpad\u011b hostingu u Z\u00e1kazn\u00edka nebo na serveru, kter\u00fd pat\u0159\u00ed Z\u00e1kazn\u00edkovi nebo mu je poskytnut t\u0159et\u00ed stranou, jsou podm\u00ednky hostingu a p\u0159\u00edslu\u0161n\u00e9 odpov\u011bdnosti smluvn\u00edch stran vymezeny v cenov\u00e9 nab\u00eddce, objedn\u00e1vkov\u00e9m formul\u00e1\u0159i nebo v p\u0159\u00edslu\u0161n\u00fdch smluvn\u00edch dokumentech.

Rozsah suverenity<\/strong>
Pro \u00fa\u010dely t\u011bchto VOP spo\u010d\u00edv\u00e1 suverenita dat v kombinaci:
- volby um\u00edst\u011bn\u00ed hostingu v oblasti slu\u010diteln\u00e9 s p\u0159\u00edslu\u0161n\u00fdmi pr\u00e1vn\u00edmi, regulatorn\u00edmi nebo smluvn\u00edmi po\u017eadavky;
- kontroly nad infrastrukturou a zvolen\u00fdm zp\u016fsobem hostingu;
- ochrany a \u0161ifrov\u00e1n\u00ed dat;
- toho, \u017ee Poskytovatel data nevyu\u017e\u00edv\u00e1 ani nep\u0159ed\u00e1v\u00e1 pro vlastn\u00ed \u00fa\u010dely;
- kontroly Z\u00e1kazn\u00edka nad p\u0159\u00edstupy a administr\u00e1torsk\u00fdmi pr\u00e1vy.

Suverenita nezbavuje Z\u00e1kazn\u00edka jeho vlastn\u00edch z\u00e1konn\u00fdch a regulatorn\u00edch povinnost\u00ed t\u00fdkaj\u00edc\u00edch se dat, kter\u00e1 zpracov\u00e1v\u00e1, zejm\u00e9na pokud jedn\u00e1 jako spr\u00e1vce ve smyslu p\u0159\u00edslu\u0161n\u00fdch p\u0159edpis\u016f o ochran\u011b osobn\u00edch \u00fadaj\u016f.<\/p>\n\t\t\t\t\t

10. Reverzibilita<\/h2>\n\t\t\t\t\t

Po skon\u010den\u00ed smlouvy Poskytovatel zp\u0159\u00edstupn\u00ed Z\u00e1kazn\u00edkovi jeho data ve standardn\u00edch form\u00e1tech po dobu 30 dn\u016f a pot\u00e9 je sma\u017ee. Na z\u00e1klad\u011b cenov\u00e9 nab\u00eddky lze poskytnout pomoc s migrac\u00ed.<\/p>\n\t\t\t\t\t

11. Odpov\u011bdnost<\/h2>\n\t\t\t\t\t

Odpov\u011bdnost Poskytovatele m\u016f\u017ee vzniknout pouze v p\u0159\u00edpad\u011b prok\u00e1zan\u00e9ho zavin\u011bn\u00ed a je omezena na p\u0159\u00edm\u00e9 \u0161kody, a to do v\u00fd\u0161e \u010d\u00e1stek uhrazen\u00fdch Z\u00e1kazn\u00edkem za danou slu\u017ebu za posledn\u00edch dvan\u00e1ct m\u011bs\u00edc\u016f. Poskytovatel neodpov\u00edd\u00e1 za nep\u0159\u00edm\u00e9 \u0161kody (ztr\u00e1tu obratu, provozu, z\u00e1kazn\u00edk\u016f) ani za v\u00fdpadky telekomunika\u010dn\u00edch s\u00edt\u00ed nebo infrastruktury Z\u00e1kazn\u00edka.<\/p>\n\t\t\t\t\t

12. Vy\u0161\u0161\u00ed moc<\/h2>\n\t\t\t\t\t

\u017d\u00e1dn\u00e1 ze smluvn\u00edch stran nenese odpov\u011bdnost za nepln\u011bn\u00ed zp\u016fsoben\u00e9 vy\u0161\u0161\u00ed moc\u00ed ve smyslu \u010dl\u00e1nku 1218 francouzsk\u00e9ho ob\u010dansk\u00e9ho z\u00e1kon\u00edku (Code civil).<\/p>\n\t\t\t\t\t

13. Rozhodn\u00e9 pr\u00e1vo a spory<\/h2>\n\t\t\t\t\t

Tyto VOP se \u0159\u00edd\u00ed francouzsk\u00fdm pr\u00e1vem. Nedojde-li ke sm\u00edrn\u00e9 dohod\u011b, je k \u0159e\u0161en\u00ed jak\u00e9hokoli sporu v\u00fdlu\u010dn\u011b p\u0159\u00edslu\u0161n\u00fd obchodn\u00ed soud v Angoul\u00eame (tribunal de commerce d\u2019Angoul\u00eame).<\/p>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky | Klytic Europe","_seopress_titles_desc":"V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky slu\u017eeb Klytic: sjedn\u00e1n\u00ed, fakturace, doba trv\u00e1n\u00ed, ukon\u010den\u00ed a odpov\u011bdnost.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky | Klytic Europe","_seopress_social_fb_desc":"V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky slu\u017eeb Klytic: sjedn\u00e1n\u00ed, fakturace, doba trv\u00e1n\u00ed, ukon\u010den\u00ed a odpov\u011bdnost.","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky | Klytic Europe","_seopress_social_twitter_desc":"V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky slu\u017eeb Klytic: sjedn\u00e1n\u00ed, fakturace, doba trv\u00e1n\u00ed, ukon\u010den\u00ed a odpov\u011bdnost.","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"VOP,v\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-2027","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eu.klytic.com\/cs\/wp-json\/wp\/v2\/pages\/2027","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.klytic.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eu.klytic.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.klytic.com\/cs\/wp-json\/wp\/v2\/comments?post=2027"}],"version-history":[{"count":0,"href":"https:\/\/eu.klytic.com\/cs\/wp-json\/wp\/v2\/pages\/2027\/revisions"}],"wp:attachment":[{"href":"https:\/\/eu.klytic.com\/cs\/wp-json\/wp\/v2\/media?parent=2027"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}